terrible
I’ve had to reset my PW 3x bc it keeps telling me my info is incorrect. This happened for 3 months now every time I try to pay my bill. Also, when I finally get logged in I have to re enter my payment info. why can’t it save that information?
Paperless Billing?
Really frustrated about the paperless billing feature. I don’t know how many times I’ve selected to enroll in paperless billing on both the website and the app. I’ve even called customer service to be sure I am enrolled. However, it keeps reverting back to not enrolled. Not sure if this is a database issue or not. I’ve kind of given up on this aspect. Unfortunate that this bug exists. Imagine how much the company would save in paper costs and postage if this feature actually worked on the app and website.
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“Some server error occurred”
The app doesn’t work and I can’t do the one thing the app usually can do: pay my bill.
Lackluster
I already miss Wow. The RCN app and website are nearly useless. Great, I can pay my bill. That is it.
Simple and user friendly app
I had good experience using app. It’s simple to use and I was able to accomplish what I wanted to do. Thanks.
