terrible
I’ve had to reset my PW 3x bc it keeps telling me my info is incorrect. This happened for 3 months now every time I try to pay my bill. Also, when I finally get logged in I have to re enter my payment info. why can’t it save that information?
Paperless Billing?
Really frustrated about the paperless billing feature. I don’t know how many times I’ve selected to enroll in paperless billing on both the website and the app. I’ve even called customer service to be sure I am enrolled. However, it keeps reverting back to not enrolled. Not sure if this is a database issue or not. I’ve kind of given up on this aspect. Unfortunate that this bug exists. Imagine how much the company would save in paper costs and postage if this feature actually worked on the app and website.
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“Some server error occurred”
The app doesn’t work and I can’t do the one thing the app usually can do: pay my bill.
Lackluster
I already miss Wow. The RCN app and website are nearly useless. Great, I can pay my bill. That is it.
Simple and user friendly app
I had good experience using app. It’s simple to use and I was able to accomplish what I wanted to do. Thanks.
App is lackluster plus phone number in app leads to a adult hotline
Other internet providers apps let you see what’s connected to your network, see the data usage and even send a refresh signal to your modem. All this app allows you to do is check your monthly bill. Also the phone numbers in their Terms of of Conditions brings you to a adult hotline. Very unprofessional. I called customer service from a number on Google and they didn’t care when I brought forward this issue. I wish I could give a 0 star review
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Rubbish
The most stupid and convoluted app I have experienced. Enough said.
You can not copy/paste.
There was a very, seemingly purposefully, bad design where you couldn’t paste text in to the app. Always a assumed it was to try and force you to set up auto pay. But after literally YEARS of this they changed the app and low it works. So 5 stars to you RCN… err I mean Astound I guess?
no list of calls and no billing statements through out the length of service
app does not give all accurate phone calls going and incoming nor the timing of calls placed are accurate all billing statements should be available through the service year
Scum
Scum that runs RCN basically asked Apple to delete all the bad ratings but what they don’t realize is that I’ll come right back they deliver the handicap this apps that you have no other option but to turn on auto pay this is a fact no matter what support says in the comments. You will also find this out for yourself once you download the app.
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App no longer working
This app no longer connects. It give an error in a pop up box stating “Some server error occurred.” No other explanation. I have been unable to log into the app for a few days now. Probably since the last update and when the name changed to Astound Broadband powered by RCN.
New update doesn’t work
When I log into the app it says “some service error occurred” tried reinstalling the app and kept getting that.
Decent but want Apple Pay and support for password managers
I’d like to see the app include Apple Pay as an option for bill payment. Plus, this app doesn’t seem to support password managers such as LastPass.
RCN User
The network are scammers, no efficiency, poor customers relationships and response. Calling RCN is just like a waste of time, you will be waiting on the phone for the next 25 minutes and it will just hung up on you.
Poor network signals at all times, I will forever regret using this rubbish called a Internet Network Service.
Poor network signals at all times, I will forever regret using this rubbish called a Internet Network Service.
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RCN needs help
I’m getting error messages on my user name and password as other users have stated. Also, when I go to the automated system when the app and website fail, it doesn’t say your current balance BEFORE you pay.
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Please hire some UX Researchers + UX Designers to help make this a quick, easy, and seamless user experience on the app and on your website. Users should not be frustrated trying to complete basic tasks. It seems like the user experience is not a priority, and developers are thinking with an inside out approach.
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Please hire some UX Researchers + UX Designers to help make this a quick, easy, and seamless user experience on the app and on your website. Users should not be frustrated trying to complete basic tasks. It seems like the user experience is not a priority, and developers are thinking with an inside out approach.
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Cannot copy/paste credit card number
I have sent a message via Twitter direct message to RCN every month since November 2020 asking them to please and enable copy paste a credit card into this app… They have replied every time we will pass this on to the development team and thank me for my comment.… This app is absolutely in the 19th century… I find it absolutely unbelievable that the development team cannot add this functionality to the app since they have at least known since November 2020… RCN is a great service, I love RCN, so it’s surprising that mobile app is absolutely horrible…I am now leaving this public review in the hope that the RCN development team actually listens to the customers using their app… Let’s see how long they can ignore this simple development request
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RCN still in the 20th century
This app is a waste of time! All you can do is pay your bill. What I would like to see is what Xfinity/ Comcast has on their app. I would like to interface with my router, router status, change my WiFi password and or router name. Come on RCN! Catch up!
Allow to use Apple Pay.
App does what it is suppose to do for me, which is making a payment via mobile.
My only feedback is to implement Apple Pay to the app. Majority of users are using iPhone now days along with Apple Pay, which is a simple click that already has my CC info. Instead, I actually had to type in my CC # again on the RCN app.
Other than that, its a basic app that works for my need!
My only feedback is to implement Apple Pay to the app. Majority of users are using iPhone now days along with Apple Pay, which is a simple click that already has my CC info. Instead, I actually had to type in my CC # again on the RCN app.
Other than that, its a basic app that works for my need!
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Minor bugs
Wish there was a way to contact the developers so I’m going to mention the bugs here. I can’t update my billing info in-app because the “apartment” field is required, had to go onto the website. Unfortunately the mobile site doesn’t display very well, either. Otherwise, does what it’s supposed to, at least for me - shows my balance and lets me pay. Can’t see the fine print on the final confirmation screen, though.
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Look somewhere else you will get better service
Won’t be coming back to this company again. The costumer service is rude over the phone an it ain’t worth it I can only connect 1 or 2 devices to the 5g and have it work. Every time the weather change it acts up. I’ll take my service somewhere else hope you do too
