Poor customer service
I can see that there was another review on 2/26/25 with the same problem that I have. I signed up and paid $99.99 for a full year. When I open up it says I only have a free account. I have contacted them numerous times by email and phone. I received 1 answer from Aaron who said he would have the tech people work on my problem that night. That was 11 days ago.Calling anything on Readeo a helpline is a joke as they do not help. I am not sure what else to do. So my advice to anyone thinking about this is do not subscribe. It was a total waste of $99.99!
Show more
App has major password reset problems and can’t access it
The books in this application are good, and my grandson really likes me reading to him. However, I forgot my password and couldn’t get into the app. I went through the procedure to reset it. After typing a password of eight or greater characters, I could not submit the request. My son also tried to reset the password on his account and was unable to do it. So I am unable to login to my account and read to my grandson. All my emails and phone calls to customer services at Readeo were not answered. It’s hard to believe that a company would totally ignore you. Because of this, I would not recommend this application.
Show more
No customer service
I loved the app and during my free trial I signed up for the paid plan. Something happened and my account still gives me the free plan but the take money out of my apple account every month. I’ve called and left many messages over the last month and emailed twice with no answer and yet the took money for the subscription again this month. Since I can’t get any customer service, I will be canceling and telling all the people who I recommended to join to do the same. Great concept & app no customer service.
Show more
Zero Customer Support
No response to multiple phone or email requests for support. No details of encryption or security protocols for video calls.
Very poor at customer service
I have found them unresponsive . All they are interested in is sending bills. They do not answer emails and phone calls are very expensive if you are outside the US. I have been unable to close my account.As for Readeo itself I often had issues with my granddaughter not seeing the book we were reading .This made my list redundant as she then had to pick a book.I found it took a lot of research to make an interesting list of books to read together as I was not familiar with any of the authors ( hard work) I’d say it has a very USA orientation
Show more
