This Company Will Cancel Your Contract With No Notice!
I have been a loyal customer with this company for over six years. I have owned four of the top ZIP Codes in my area during that time. I recently noticed that I hadn’t received a lead in over a month. I called my personal representative yesterday. She informed me that they canceled all of my ZIP Codes because they decided to roll out a new VIP program in my area, which by the way costs $8500 per month. I was spending $35,000 per year with this company. I always prepaid for a year with all of my ZIP Codes. And they didn’t even contact me to tell me that they were just giving my areas away. She tried to tell me that they reached out to me, but they didn’t. I checked all my voicemails and my emails. There was no contact. My rep then informed me yesterday that I have a $14,000 credit with them because of the cancellations. Why would I want a credit with them when they don’t have any of my ZIP Codes? I am moving to Zillow. To all my realtor professionals out there, beware of this company!
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To Many Bugs!
This app is the worst app on my iPhone 16 pro. It works maybe 50% of the time. When you call support they just say the same stuff. Uninstall and reinstall, make sure it's up to date, use your laptop, use an iPad, blah blah blah. Excuses for a poorly written app that we need to use on the go for a service that we are paying for. Do better!
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App Freezes
The app freezes within a minute of opening and is essentially useless.
Horrible
Don’t waste your time or money. These leads are horrible. I have yet to talk to a single person. Can’t wait for my contract to end. I’ll be going back to Zillow after this ends.
Caution
The leads aren’t real buyers. ALL the leads , except one, who I have an agreement with already, can’t afford to borrow money. They lead you in circles. They sold me zip codes in low income areas. They count multiple property inquiries by one person as multiple leads. I’m about to stop payment on my CC.
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Don’t do it
I signed for 2 zip codes about a year ago, I am a very active agent and on top of any lead I receive and constantly on the grind this is my full time job. During this one year commitment I received a lot of leads more than half of them were realtors asking for information on properties that most likely did not have MLS access. I would not suggest this lead gen for any new agents or seasoned. It’s expensive and never got me to the closing table.
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Terrible/fake leads terrible service
A Heavy majority of leads have fake contact information or immediately tell you to stop contacting them. I also think Realtor.com is using bots to artificially inflate their lead numbers so they don’t have to reimburse you for not reaching the number they promised. They have also taken away slots/zipcodes that I paid for before the contract was up just so they could sell the exact same spot back to me at a higher price. They are deceptive and unethical in their practices. Do not use them for leads you would be better off with literally any other option. I have talked with them many times about the lead quality and they say they don’t verify anything they just let people provide their own information. I think they are covering for their deceptive use of bots. They also advertise homes for sale when they are not on the market so they can get clicks and then once someone has clicked the button they revert the status of the home to off market. The entire company and support staff are shady and immoral.
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You have to pay to cancel/ lack of transparency
Before joining Realtor.com, I repeatedly asked my assigned representative if I could cancel my membership at any time. I specifically asked if there would be any obstacles to canceling, and she repeatedly assured me that there wouldn’t be. This was my biggest concern, and I expressed it over and over yet she swore up and down that canceling would be simple.
Fast forward eight months later, I called in to cancel and was transferred to a “specialist” who handled these requests. It took forever for him to get to the point, and then boom, I was told I had to pay for the full 12 month contract to cancel. That meant I’d have to pay $1,680 or more just to get out of it. Plus, there were even more fees for canceling early.
I was lied to, plain and simple. Where’s the transparency?? As a salesperson myself, I refuse to operate this way. There was no reason to mislead me, they could have just been upfront from the start. Yes, I’m sure the fine print in the contract technically covers them, but let’s be real: contracts like these are worded in a way that makes it easy to miss key details.
This kind of business practice is unethical and disappointing. Maybe not all representatives lie, but some of y’all seriously lack transparency. Train better. Do better.
Fast forward eight months later, I called in to cancel and was transferred to a “specialist” who handled these requests. It took forever for him to get to the point, and then boom, I was told I had to pay for the full 12 month contract to cancel. That meant I’d have to pay $1,680 or more just to get out of it. Plus, there were even more fees for canceling early.
I was lied to, plain and simple. Where’s the transparency?? As a salesperson myself, I refuse to operate this way. There was no reason to mislead me, they could have just been upfront from the start. Yes, I’m sure the fine print in the contract technically covers them, but let’s be real: contracts like these are worded in a way that makes it easy to miss key details.
This kind of business practice is unethical and disappointing. Maybe not all representatives lie, but some of y’all seriously lack transparency. Train better. Do better.
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A bunch of bad leads
Every day I get leads that either have fake contact information, people that aren’t even serious about buying, realtors trying to ask stupid questions or realtors that are just trying to click on their own listings for fun. I try to contact them about the bad leads but nothing changes I always get stuck with the same issues and I pay 6 grand a month for these leads. If this continues I will be switching over to Zillow. So disappointing!
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Never loads
The app never loads, as soon as a lead come in it says “something went wrong” i am on a shared lead system so this has been a disaster!!
It’s ok
I would really like to see this compatible with iPad
App Works half of the time
App is very glitchy and only works about half of the time
Just ok; needs work
Gets hung up all the time.
App in a Loop
I’m trying to access a Lead that came in. I open the app and it says to update the app and opens my App Store showing the app with a button that says Open and then the loop begins. And I pay over $500 a month for these leads.
App inaccessible
Not sure what’s going on , the app was working find but as of today when I tried opening it , I keep getting a message that says I need to “ download the latest version” In order for me to keep using it .
However when I go to the App Store to update, there is not update.
I’ve restarted my phone several times and still having issues. Very concerned
However when I go to the App Store to update, there is not update.
I’ve restarted my phone several times and still having issues. Very concerned
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The app does not work the way as designed.
This app refuses to allow me to write a note about a customer. It won’t type, it won’t save, and it won’t even close the broken function. Fix it or im dropping my advertising. Period. The end.
Delete and reload!
Every few months I have to delete the app and reload it. It signs me out then screen malfunctions when I open it. I pay $1000 a month for leads, and I can’t even get to them on my phone. I will open a complaint, AGAIN.
Real Estate Team Leader
We’ve been using this app and Realtor.com leads for a few years now and feel that they are topnotch and the app is easy to use and quite intuitive.
modern refresh
app looks much better now, and the developers are more engaged!
Keeps freezing and texting doesn’t work
Even worse than before. It doesn’t allow texting, and keeps freezing.
Response from developer
This certainly sounds frustrating and we’d like to help! Please reach out to us at customercare@realtor.com so we can quickly resolve your issue
