App not functioning properly and no real access to support
I bought the box and loaded the app today. Logged in and every time I log off time and pick my phone back up I get stuck on a page that is for tagging your time. It won’t let me choose anything and has no option to go anywhere from there so I have to close the app. When I reopen it’s like I’m a brand new user again (but logged in). No articles on the site help and there is not a way to get in touch with anyone. I’m really frustrated.
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Concept is great
I love the concept but the app sucks. It never logs my sessions, even when I see the orange screen, start a session, and then leave my phone face down. When I return, there is always some reason the session did not start and/or log. It’s too much of a headache when I can just leave my phone and get the same benefits without the analysis. Wanted to love this but just going to delete the app.
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Thank you for the recent changes!!
I had previously downloaded this app because it sounded exactly like what I was looking for- an app that counts your off screen time rather than on screen time! Very hard to find for some reason but far more motivating, in my opinion. But I was very disappointed to discover I couldn’t use the app without a box or a group? Well, those things weren’t an option for me so I deleted the app. Then I received an email saying that the app was now accessible for free so I redownloaded it and I am so so happy! This app is great and exactly what I was looking for! Thank you for making it available to everyone.
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App freezes
I really liked this app but it’s almost unusable in current form. Every time a session ends the app freezes and will not continue. It’s a huge pain. Until that’s fixed I cannot recommend it.
For how much this costs, the app is very glitchy
I really like this product, but I get SO irritated at how frequently the screen freezes at the end of a “phone-free” session. It frequently won’t like me select the tag I want, so I have to close out the app and reopen, then attempt to tag it. Considering the expense of this app and the box, I really don’t understand why it does this so often.
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App seems to be getting worse
The app has never been 100 percent accurate with tracking box usage, but as of late it has been really bad. My phone stays in the box every night from 8PM till 6AM fairly religiously and the app currently shows 2 days of usage in the last week.
For how much this costs, the app is very glitchy
I really like this product, but I get SO irritated at how frequently the screen freezes at the end of a “phone-free” session. It frequently won’t like me select the tag I want, so I have to close out the app and reopen, then attempt to tag it. Considering the expense of this app and the box, I really don’t understand why it does this so often.
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You can not unsubscribe
I thought the app was great it will
Keep charging you the billing portal will not
Let you reset it won’t terminate and you can email but it’s automated responses
Keep charging you the billing portal will not
Let you reset it won’t terminate and you can email but it’s automated responses
Screen time
App is so so, very glitchy and at times inaccurately recording time away. Got it free through church. Has curtailed screen time.Recorded time away as 30ish minutes recently when clearly it was an 1.5 hours.
Honestly it’s silly to spend money on a fancy box to reduce screen time when flipping phone over works just as well.
Honestly it’s silly to spend money on a fancy box to reduce screen time when flipping phone over works just as well.
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Drains battery and requires manual tracking
This app tracks when you don’t use your phone. But it requires your phone to do that. Kind of counter intuitive. Also, it uses a TON of battery on my iPhone. For something that should just be a background app this one is very counterintuitive.
Killed battery
The concept is great. Unfortunately I lost 50% of my battery in 4 hours of installing. When I pulled up Battery in iPhone settings, it says Aro consumed 30% of the battery.
Nice box but…
Not worth $180 per year.
Missed Opportunity
The default screen time widget/app on iPhone doesn’t for some reason display how much time spent on screens today, only averages and weekly time spent.
I was really hoping for an app that has a Widget that would at a quick glance curtail my time spent. It’s not smart as a service to not have that immediate convenience in this context. This app does NOT have any widget that you can place one your Home Screen. Imagine you have your social media app icons and next to it is a widget saying you spent 5 hours todays on a screen. Having that juxtaposition is powerful and would create the space between distractions that the app is trying to accomplish. PLEASE create a Home Screen widget for your app that shows me daily time spent. I think a lot of people would benefit.
I was really hoping for an app that has a Widget that would at a quick glance curtail my time spent. It’s not smart as a service to not have that immediate convenience in this context. This app does NOT have any widget that you can place one your Home Screen. Imagine you have your social media app icons and next to it is a widget saying you spent 5 hours todays on a screen. Having that juxtaposition is powerful and would create the space between distractions that the app is trying to accomplish. PLEASE create a Home Screen widget for your app that shows me daily time spent. I think a lot of people would benefit.
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Inaccurate tracking of data
I really wanted this to work, and tried it for a few months, before deciding to cancel it. Too many mornings I have woken up and it says I logged something like, “15 mins” instead of an entire night. I never purchased the $200 box. It seemed a ridiculously high price to pay. Instead I bought a cheap wooden box, drilled a hole, and that was all.
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Ethos
I can’t believe I have this app. It’s so amazing although I don’t have to pay $180 a month or even $100 a month. I got this app for free because of my church. Ethos if the person who made this app would comment on this review, I will be like the happiest person on this planet definitely a 100%10
Charged $100 & won’t refund
Yeah don’t download this app. I downloaded it and did the monthly plan. Next thing you know I got charged $100?!!? So I immediately emailed them and they said they don’t do refunds??? Um what?????? Please don’t risk it. Would give 0 stars if I could
Love it but please make a widget!
Would love a widget showing screen time avoided for motivation
Customer service is phenomenal 🙏🏻
Wow. I did have some glitches but Aro customer service is pretty incredible. Rich called me up personally to help me troubleshoot. Already excited to use this app / change my/ my families life ! Thank you again Aro!
Response from developer
Hi Micaela, We pride ourselves on excellent customer service, so please accept our apologies for our delayed response. Our team has resolved this issue with your Aro account. Please check your email for instructions to access your Aro account.
Customer service
I ordered my aro box over a week ago and immediately wanted to use the app. I got an email saying I could use it as soon as I signed up! Since I already paid for the monthly subscription, new charging cables for box & shipping I assumed I could use the app. Everytime I try to log in it prompts me to buy a subscription. I emailed aro for support , wanting to log-on but unsure how to without buying a new subscription. No response. Emailed them again. No response. A throes time. No response. I’m so grateful I didn’t buy the year subscription! If I don’t hear back soon I’ll cancel in their 30-day window. I can’t imagine needing help with the actual app/ box and having no help !
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Response from developer
Hi Micaela, We pride ourselves on excellent customer service, so please accept our apologies for our delayed response. Our team has resolved this issue with your Aro account. Please check your email for instructions to access your Aro account.
10/10 WOULD RECOMMEND
This is a great app & a great tool to help keep technology in its place & emphasize the importance of real life connection with each other. Turns reducing screen time into a game/playful competition & helps foster more real life living.
