Terrible service and management
You are no talking care of all the issues here at the storage, like burglary, dirty, trash everywhere, don’t even take care when we call for any issue related to maintenance. Gates broken as well. But you guys are great charging and taking money from our bank account you are extremely unprofessional.
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Fraudulent funds withdrawn
First of all, when I used to call customer service, I would talk to a really nice lady named Ellen who was very helpful and made sure that everything was running great with my account. Now, when I call, I get a person I can barely understand because they’re obviously in a different country. I have been fraudulently charged a document processing fee of $35 on my account which I do not owe. Now they’re saying there’s no way to correct this and refund my money. I was told there’s not even a corporate office that I can call to get this resolved or anybody else I can talk to you to get this resolved. I was just told no you can’t get your money back.
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Not user friendly
The app is used to force more money out of you then what's due and it's not flexible to use. No options.
Greed
Big company Big fees! Ever since this company took over, it’s been nothing but price increases and fees added. The consumer gets NOTHING new or better, just higher cost in these tough times! Can’t wait to get my boat out of there and save my money!
Location Services
This app requires location services to “Always” be on in order to use remote open at facilities. Why?! Have to turn off and on every time I use it.
