Terrible service and management
You are no talking care of all the issues here at the storage, like burglary, dirty, trash everywhere, don’t even take care when we call for any issue related to maintenance. Gates broken as well. But you guys are great charging and taking money from our bank account you are extremely unprofessional.
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Fraudulent funds withdrawn
First of all, when I used to call customer service, I would talk to a really nice lady named Ellen who was very helpful and made sure that everything was running great with my account. Now, when I call, I get a person I can barely understand because they’re obviously in a different country. I have been fraudulently charged a document processing fee of $35 on my account which I do not owe. Now they’re saying there’s no way to correct this and refund my money. I was told there’s not even a corporate office that I can call to get this resolved or anybody else I can talk to you to get this resolved. I was just told no you can’t get your money back.
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Not user friendly
The app is used to force more money out of you then what's due and it's not flexible to use. No options.
Greed
Big company Big fees! Ever since this company took over, it’s been nothing but price increases and fees added. The consumer gets NOTHING new or better, just higher cost in these tough times! Can’t wait to get my boat out of there and save my money!
Location Services
This app requires location services to “Always” be on in order to use remote open at facilities. Why?! Have to turn off and on every time I use it.
Very buggy app with 50% failure rate on gate opening
The app is very buggy. It locks up and often crashes. It constantly asks you to enter your gate code even though the code is stored and displayed in the app. The gate only opens about 50% of the time. Overall kinda useless because of these issues.
Trash
Y’all are complete trash as a company I feel sorry for anyone that rents storage from you
Constantly raising rates. Raised 5 times in a year and a half.
Nice facility but the rates they are charging are excessive.
Bad Customer Service
Been renting for several months on autopay then extended an extra month. They didn’t say anything and didn’t/couldn’t do autopay again and restricted me from facility without warning.
Coop
I love the ease of the mobile app , and getting in and out of the gate
Getting out
I requested to be off of this on 31 January now here it is the middle of February and I’m still getting bills. I talked to someone on the email still have payment due don’t understand how I can let them know four times now that I’m not to be in that unit anymore yet I’m still getting billed for the month of the unit beware
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No option to make partial payments
App does not allow partial payments
Unhappy
I have tried several times to fill out your paperwork. You did not have the address in there and now I’m told my card was no good I had to re-enter my card. I’m very unhappy with the new ownership.
Answer the phone
No one answers when I call. I leave a voice mail and get called back three days later. Wish the previous owners still had the faculty.
Storage on Wilmot
Great app nice facility!
I like the app
The The
Handy App & Great Company
RecNation is amazing in so many ways! They have many locations that are all so clean and offer many amenities like dump stations, wash areas, and water access. The customer service is impeccable as well. The app lets you view the availability of units in real time and pricing for each, as well as open the gates with a touch of a button. Highly recommend RecNation!
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Fast easy convenient
Set-up was easy! Straight forward… nice and convenient way to pay
Great Communication
Their team transitioned the acquisition seamlessly!
Impressive
I’ve been on board with these guys for one day and I have to say I don’t think that this transition could be any easier. Highly organized sharp group of people
