Recology User Reviews

Customer Experience

Positive experience23.4% of reviews
Neutral8.1% of reviews
Negative experience68.5% of reviews

~ Based on 111 written reviews from the US App Store.

What users say

Is Recology Safe?

Recology appears mostly safe based on user ratings. AppsHunter Safety Score for Recology is 79/100.

This assessment is based on 539 user ratings, with an App Store average of 4.0/5.

Safety Analysis

76.4% of ratings point to a safe experience
2.6% of ratings suggest some concerns
21.0% of ratings point to a risky experience

~ Based on 539 App Store ratings for Recology.

Is Recology Legit?

Recology appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Recology is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Garbage

This app is truly garbage, it does absolutely nothing after you put your service address in. Delete this piece of garbage and put a calendar on your website.

Worse than useless

This app really has one thing it needs to do take an address and show you the recycling schedule so you know if it’s recycling day or if it’s been delayed and if yard waste and recycling both are taken that day. That’s it . Unfortunately instead all it does is take your address correct it to a format It likes better and then do nothing. 6 months of support requests ignored. No update for a simple fix. Literally wasted bits with zero usable functionality (verified on 3 different devices). Just avoid it.
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Response from developer

Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at:support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc.

Worthless app

Not intuitive, impossible to do anything with your account and service

Wonky / doesn’t work

App is glitchy as all get out. The address search never works. No response from tech support. Better to search the info you need online :/

Literal Garbage

When entering address, recognizes address and when you select it, all it does is refreshes the page. Useless in its current state.

Can’t fill out form

Won’t even let me put phone number of name down and won’t let me submit form without it. I emailed and called support and had not heard back in a month 🫤

App Finally Fixed

Took almost a year, but the devs finally fixed the broken app.

Great tool for getting reminders about which weeks have recycling, and looking up how to dispose of unusual waste

Response from developer

Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at:support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc.

Doesn’t work and no support

App does not work. Tried to contact customer support but Recology does not respond.

What is this for?

None of the options work and when you try to enter your address in the calendar section, it continues to show a blank screen. Don’t know what the point is of having this app.

Can’t schedule a bulky item collection

I want to schedule a Bulky Items pick up but once I selected all the items I need to be picked up I push next and the page ask me for my full name, phone number and email address but I can type email and phone number but I doesn’t let me type my full name and with out that I can’t continue. Really bad service. I have to call
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Response from developer

Thank you for your review, in Recollect a RouteWare Company (app Provider) we care about our app, please submit your complaint at:support@recollect.net and include the name of the app that you are using in the email and your full address. We will send your suggestion to your service provider. We always welcome suggestions from our users on ways to improve our products and services and hope to hear from you. Francisco @ ReCollect Systems Inc.

Problems

I've had a problem with the app for a month, I can't put my name to finish with the "collection"

What happened?

This app used to be functional. Now all I can see is a search bar asking me to type something.

Useless

Doesn’t show address. Doesn’t provide correct pick up date for holidays.

Working Again!

Jan ‘26 Update: Works again!

Address doesn’t work

The address search function has been broken since mid 2025 and they still haven’t fixed it after half a year later

Does not work

You put in your address and go into no man’s land.

Cannot input address

Keeps resetting

Used to work, now address does not resolve.

This used to be a very reliable app to remind which days have which collections. For the past three months, address won't resolve and app won't work with an address. 🤷‍♂️ Not maintained if the last update three months ago broke functionality and no follow-up update to restore functionality.

Useless App

None of the features work on this app. I enter my addresses in the search block and nothing comes up. The calendar doesn’t show up

Address Lookup is Broken

The drop down is broken. I enter my address, I see my address, select it, it blinks twice, and nothing. No calendar. You had one job…