Reconyx Connect User Reviews

Name: Reconyx Connect
Rating: 3.13333 (75 reviews)

Reconyx Connect

Reconyx, Inc.

⚽ Sports

📷 Photo & Video

Top reviews

Most Recent Highest Rated Lowest Rated

Buggy

Randomly wouldn’t load. Deleted and reinstalled, then it won’t log in. App is frustrating sometimes.

Manilalope

2 months ago

Can’t hibernate

What happened to the hibernate feature? It’s completely gone from my app.

Dfraley66

5 months ago

Terrible App

For a camera 5x expensive as leading competitor, this app is awful. Pics take forever to load no matter what they tell you and try swiping between pics and it just brings you back to the first pic. Tech support no help, just excuses. Apparently they only care about making a ton of money off the camera purchase. This app deserves ZERO stars

Tactacam a way better deal

10 months ago

App Update notification

This app constantly reminds you of updated app info. Nobody cares. Quit with the notifications.

Yellowhammer987

2 years ago

Excellent customer service

I’ve had some problems understanding my plan, how the camera imaging send blocks work, etc… . A quick call to customer service (based in the USA) helped solve the problems. Customer service is very helpful. Refreshing!

Jane Doe338

2 years ago

Do Not Buy

I bought several of the cameras with the unlimited plan in order to spot trespassers and read their license plates. It worked great for about two months and then they “updated” to disallow those on the “Unlimited” plan, which is their priciest, the ability to download HD photos! Which has eliminated my entire reason for buying the very expensive $600+ cameras and $20/month unlimited plan!

vedderadder

3 years ago

App

Crashes and freezes up.

Satainr

3 years ago

Buy tactacam

Between the app crashing and never letting you onto the screen before closing it and reopening it I can’t decide what’s more annoying. Absolutely cannot stand the app. Picture and camera quality is excellent but horrible horrible app. But save the $ and buy tactacam.

GavinSlama

3 years ago

Getting much better

As they go along this app is getting much better but the one thing that stops me from 4 or better stars is the sweep left/right sensitivity. It is way overly sensitive to up and down swipe gestures. Just try to rotate to landscape mode and swipe left or right for like 10 pics. Most likely you will be dumped out of that mode and brought back to the overview of pictures because it thought you swiped down a little. This is SO FRUSTRATING. Please please please address this and fix.

Otherwise, they keep making the app better and adding better functionality for managing the images

Wazman64

3 years ago

Junk

App is frozen after initial purchase What a joke Pay 600.00 for a piece of crap with no app support Bet you people will block this review

Got a reply from developer two months later
What a joke

mik Hutcheson

3 years ago

Good customer service

I had a problem with this APP opening. A quick call to customer service (based in the USA) helped solve the problem.

Jane Doe338

3 years ago

Help!!

Since update will not talk to camera and can not live view. Paying for a service I can’t use.

12345678929063

3 years ago

Junk

App is frozen after initial purchase What a joke Pay 600.00 for a piece of crap with no app support Bet you people will block this review

mik Hutcheson

3 years ago

Response from developer

Sorry your app wasn't working. I hope you have resolved your problems with one of our many app releases otherwise you care always able to call our US based customer service at anytime at 1-866-493-6064 and I am sure we will be able to resolve your issues.

Last update

Just downloaded last update and noticed a significant slowdown in opening the app, very slow when changing accounts and loading photos. 13 pro with latest IOS

rampart05

4 years ago

Response from developer

The picture everyday around noon is normal and as designed behavior. This event is in place to let you know the camera is working regardless of if there are pictures throughout the day. At this time this can not be disabled. If you would like to see this as a feature in the future please contact support at 1-866-493-6064 and one of our US based tech support staff would be more than willing to take your feedback.

Weird image formatting

The latest update created a weird formatting issue that did not exist previously. When images are displayed in rows of 3, the first and second images from left are both displayed as the same size. However, the third image (far right) is stretched to make it fit the screen. It’s still functional, but it makes the app appear clunky. This is on IPhone 12 Pro running IOS 16.1.

pro2ndamendment

4 years ago

Broken since the update

My favorite camera. Since the update the app won’t open.

Update: it has been fixed

Scott1111111111

4 years ago

Crashes Constantly

The new version crashes constantly and requires reinstall. Then works 3 to 5 times and then crashes again. Please repair. Thank you.

I’m Not Nora

4 years ago

Response from developer

We believe this issue has been fixed for some time now. If you are still having issues please contact support at 1-866-493-6064. If the issues seem resolved please consider updating your review to reflect your opinion of the app now that it is not crashing.

App crashing 8/4/2022

Never had a problem before and love Reconyx but like other recent reviewers, app flashing on and then crashing immediately. Please get this fixed right away. This makes a $600 camera with $15 month cell service useless. Using Iphone 11 with up to date software if that helps.Thanks

Capitalpyro

4 years ago

App won’t open

Any guess when the app will start working again? The excitement use to be to see if there were pictures of animals now the excitement is to see if the app will open without having to delete and reload. This was(and I am sure will be soon) a great app to use.

Goutes2223

4 years ago

Response from developer

Was good; now broken

In order to use on my iPhone I have to delete and reinstall every time I want to check the camera. Worked great before the upgrade. Also works fine on iPad and PC browser.

Der Gross Hund