HORRIFIC company that doesn’t care about their clients.
I contacted Recuro through the app this morning to schedule a counseling appointment which allowed me to pick a provider and 3 available times. The app then froze so I contacted customer support who assured me they could schedule the time and provider I had previously selected. I was told I would be contacted by phone to be informed of my appointment time by phone once they spoke with the provider.
I NEVER received a phone call so I checked the app and was shocked to see an appointment I NEVER approved scheduled at a day and time I did not request. I specifically told the rep I was not available that day. When I called customer service after discovering the appointment , they curtly told me they could cancel the appointment (of course still charge me the fee ) even though I never selected or approved that date or time. They were unwilling to reschedule to a different day or time or work with me in ANY way. I was finally given the option to be refunded which will take 10 days and rescheduled which I won’t be doing. As a licensed therapist myself, I’m incredibly upset and frustrated that this is how mental health companies treat their clients.
I NEVER received a phone call so I checked the app and was shocked to see an appointment I NEVER approved scheduled at a day and time I did not request. I specifically told the rep I was not available that day. When I called customer service after discovering the appointment , they curtly told me they could cancel the appointment (of course still charge me the fee ) even though I never selected or approved that date or time. They were unwilling to reschedule to a different day or time or work with me in ANY way. I was finally given the option to be refunded which will take 10 days and rescheduled which I won’t be doing. As a licensed therapist myself, I’m incredibly upset and frustrated that this is how mental health companies treat their clients.
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Unhappy!
I am very disappointed with my experience. I felt like my concerns were not heard or taken seriously. I explained that I am currently out of town on vacation, feeling very ill, and seven hours away from home. I also shared what symptoms I was experiencing and which medication has worked best for me in the past. I rarely get sick, so this situation has been especially frustrating and stressful.
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Doctors are great!
I appreciate the doctors are knowledgeable and respectful and allow you to fully explain your issue and even ask questions on things they can not help you with but can give you guidance. But most important it is so easy. You can be anywhere in between classes at home vacationing.
Love it
I love Recuro!! It is extremely convenient and easy to get an appointment in the comfort of your home.
Thank you
You are a godsend!
