Weird
Why do I have to enter my phone number, confirm I'm human, and receive a text message just to check my rewards? Shouldn't that be a function in the app?
Horrible
Very slow and not user friendly at all. Would love to give you more business but you don’t make it easy or convenient with this app.
Take This App Down
I’m not sure what the company was thinking when they chose whoever their app developer lead is, but one thing is for sure: they chose wrong. This is a dumpster fire of an app- there are only 3 tabs- THREE. And you manage to completely fumble TWO of them so hard that you give up and program them to just send customers to a whole separate app that they then have to make ANOTHER account for, all just so that points can be tracked. As the developer(s), seriously ask yourself: “Why should anyone put themselves through this headache and continue to use my product?”
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Sad
This app just won’t update and download the menu. Nothing but problems. Just order at the window…it’ll be faster
Great idea, terrible execution
I really wanted to love the Red Owl app. The idea is perfect—order ahead, skip the line, and grab my coffee without the wait. I placed my order, got an email confirmation, parked in the designated spot, and looked for a way to let them know I was here. The sign says, “mark I’m here in your app”… but there’s no such option anywhere.
I’ve been sitting in my car for over 20 minutes. I tried calling the number listed online and on my receipt—it is disconnected. So now I’m stuck wondering: Is my coffee ready? Has it been sitting on a shelf getting cold? Have they even made it yet? Or will I have to wait on that too?
Do I walk in wearing my mom morning drop-off clothes and no makeup? Or do I get in line behind six cars and wait another 20 minutes? Either way, the convenience factor is completely gone.
I love Red Owl’s coffee, but the app experience left me super frustrated. I really hope they iron out the kinks, because this could be such a great service with a few fixes.
I’ve been sitting in my car for over 20 minutes. I tried calling the number listed online and on my receipt—it is disconnected. So now I’m stuck wondering: Is my coffee ready? Has it been sitting on a shelf getting cold? Have they even made it yet? Or will I have to wait on that too?
Do I walk in wearing my mom morning drop-off clothes and no makeup? Or do I get in line behind six cars and wait another 20 minutes? Either way, the convenience factor is completely gone.
I love Red Owl’s coffee, but the app experience left me super frustrated. I really hope they iron out the kinks, because this could be such a great service with a few fixes.
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