In-App Preorder
I wanted to share feedback about my recent preorder experience at Red Ribbon last New Year’s Eve 2025-2026. I placed my order days ahead through the app for our New Year Media Noche celebration, so I expected everything to be ready when I arrived. Instead, nothing had been prepared yet.
One of the crew members asked if I could wait for 5 minutes, which I agreed to since I had time and didn’t want to ruin the festive mood. After waiting, no one came out to update me, and it became clear they had forgotten about my preorder. I kept myself busy on my phone, assuming it was still being prepared, but more than 45 minutes passed with no communication.
Eventually, I went to the cashier to follow up, and only then did they start getting my cakes and palabok ready. It ended up being over 30 minutes of unnecessary waiting. I was frustrated, but I chose not to say anything because I didn’t want to bring that energy into the holiday.
Preorders — especially those placed days in advance — should be prioritized and ready upon customer arrival. Many people order ahead to save time, especially those who are working or on tight schedules. If I had been on my way to work, this delay would have caused a major issue.
I hope this location can retrain staff on the importance of handling advance orders properly. Customers rely on preorder services for convenience, and orders should be acknowledged, prepared, and ready on time.
One of the crew members asked if I could wait for 5 minutes, which I agreed to since I had time and didn’t want to ruin the festive mood. After waiting, no one came out to update me, and it became clear they had forgotten about my preorder. I kept myself busy on my phone, assuming it was still being prepared, but more than 45 minutes passed with no communication.
Eventually, I went to the cashier to follow up, and only then did they start getting my cakes and palabok ready. It ended up being over 30 minutes of unnecessary waiting. I was frustrated, but I chose not to say anything because I didn’t want to bring that energy into the holiday.
Preorders — especially those placed days in advance — should be prioritized and ready upon customer arrival. Many people order ahead to save time, especially those who are working or on tight schedules. If I had been on my way to work, this delay would have caused a major issue.
I hope this location can retrain staff on the importance of handling advance orders properly. Customers rely on preorder services for convenience, and orders should be acknowledged, prepared, and ready on time.
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Ordering in this is a waste of time
I love this place and would never talk bad about the quality of product. But, I placed my order way ahead of time using the app but arrived to the store way after my pickup time, to be told that my order was not ready because I ordered all beef empanadas. SMFH👎🏽
Registration Process Needs Work
I tried to create an account to use their online coupon code which only works for registered members. Both the app and their site only said "Could not create account."
5 Stars Red Ribbon
Very accommodating and helpful manager the food was great. It was made faster than advertised, warm and delicious. This will be my favorite place to go to thanks Red Ribbon yummy
Spanish bread
Paying $6.49 for 3 pieces in a pack is not worth paying in Florida. Overpriced
Ube cake
I bought a cake Sept.19,2024 late in the afternoon at Red Ribbon Concord Branch.. after one day the cake get bad even its refrigerated.. we only have one slices of it.i am expecting to last at least a couple of days in the refrigerator.. what a waste of money..$34.95
Incomplete order
I ordered 3 boxes of empanadas with 2 packs mamon for pickup but was given only 1 box empanada. Usually when I order empanadas, they don't finish on time so this time I came an hour late so I trusted that the order was ready only to be given incomplete order. I was thinking that the 2boxes was with the mamon so I accepted the order without any questions.
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locations not updated
pleaase add philadelphia locations
Highly recommend
Very good service and very nice crew thank you so much
Order
I placed an order to be picked up. Had I known my order was cancelled, I would have not drove out to Henderson for nothing.I drove to red ribbon to pick up my order , and the store red ribbon closed. No one had the decency to call me to inform me. This looks really bad for the business. Red ribbon needs a manager that can do correct business or hired a manager who knows what he or she is doing. You don’t cancel someone order and not contact them!! Tahna!!
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Awesome!!
Placing order made easier. Great Job! #RedRibbonUSA
Easy to Use!
Finally! I can order my items without having to wait in line.
awesome😊😊😊
finally😊😊😊
