In-App Preorder
I wanted to share feedback about my recent preorder experience at Red Ribbon last New Year’s Eve 2025-2026. I placed my order days ahead through the app for our New Year Media Noche celebration, so I expected everything to be ready when I arrived. Instead, nothing had been prepared yet.
One of the crew members asked if I could wait for 5 minutes, which I agreed to since I had time and didn’t want to ruin the festive mood. After waiting, no one came out to update me, and it became clear they had forgotten about my preorder. I kept myself busy on my phone, assuming it was still being prepared, but more than 45 minutes passed with no communication.
Eventually, I went to the cashier to follow up, and only then did they start getting my cakes and palabok ready. It ended up being over 30 minutes of unnecessary waiting. I was frustrated, but I chose not to say anything because I didn’t want to bring that energy into the holiday.
Preorders — especially those placed days in advance — should be prioritized and ready upon customer arrival. Many people order ahead to save time, especially those who are working or on tight schedules. If I had been on my way to work, this delay would have caused a major issue.
I hope this location can retrain staff on the importance of handling advance orders properly. Customers rely on preorder services for convenience, and orders should be acknowledged, prepared, and ready on time.
One of the crew members asked if I could wait for 5 minutes, which I agreed to since I had time and didn’t want to ruin the festive mood. After waiting, no one came out to update me, and it became clear they had forgotten about my preorder. I kept myself busy on my phone, assuming it was still being prepared, but more than 45 minutes passed with no communication.
Eventually, I went to the cashier to follow up, and only then did they start getting my cakes and palabok ready. It ended up being over 30 minutes of unnecessary waiting. I was frustrated, but I chose not to say anything because I didn’t want to bring that energy into the holiday.
Preorders — especially those placed days in advance — should be prioritized and ready upon customer arrival. Many people order ahead to save time, especially those who are working or on tight schedules. If I had been on my way to work, this delay would have caused a major issue.
I hope this location can retrain staff on the importance of handling advance orders properly. Customers rely on preorder services for convenience, and orders should be acknowledged, prepared, and ready on time.
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Ordering in this is a waste of time
I love this place and would never talk bad about the quality of product. But, I placed my order way ahead of time using the app but arrived to the store way after my pickup time, to be told that my order was not ready because I ordered all beef empanadas. SMFH👎🏽
Registration Process Needs Work
I tried to create an account to use their online coupon code which only works for registered members. Both the app and their site only said "Could not create account."
5 Stars Red Ribbon
Very accommodating and helpful manager the food was great. It was made faster than advertised, warm and delicious. This will be my favorite place to go to thanks Red Ribbon yummy
Spanish bread
Paying $6.49 for 3 pieces in a pack is not worth paying in Florida. Overpriced
