Can’t use!!
4 days and app won’t load. This is ignorant I can’t look at movies online to rent at the box at a store because it FORCES ME TO USE UR APP. No no no… I should have the choice to use either one!! It’s MY CHOICE, not urs. So we’ve wanted to rent a movie for 4th of July holiday while we r off work, but no, the app will NOT LOAD. Checked for update…. None… removed and redownloaded it again.l.. nope won’t work. Plz fix ur app or we’ll just rent a movie from Prime or Apple TV! When we go to ur channel on our tv, we can’t see any new releases AT THE ACTUAL REDBOX to pick up a movie. ALL the movies are OLD! There’s a new release section, these r not new, they r all old movies. We want to watch a brand new movie at theaters if available, or brand new movies we could rent at the box. We might just dump ur app, many of ur old rental movies we can get free on another channel. We use Roku for yrs, so we have tons of channels to use, we dont waste money on cable etc…. So we wouldn’t miss ur tv channel much, we hardly ever use it. BUT FIX THIS APP SO WE CAN RENT A MOVIE AT THE REDBOX AT OUR STORES, plz
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Developer response wrong. On demand content confusing
I got a developer response. It doesn’t work. I logged in to the Redbox and there is nowhere it offers an early access movie. I spent much time going through every option to fun how to pay for an early access movie. I went back to the app and still no way to pay for the movie or reserve it on either app or actual Redbox. So frustrating. I’ll have to pay more for watching it on Prime I guess.
I wanted to watch something that was early access and listed as on demand. I went to the movie in the app and clicked on how to watch. It says I can watch the movie on this app, but I cannot purchase it to watch it from the app? Do I have to mail a check in to the home office? do I have to go to the Redbox login purchase it and then it supposed to magically allow access on my app? The fact that I have to try to figure this out and it’s not easy is what is stupid. The directions don’t make any sense. For such a well-established company it should be a little bit easier.
I wanted to watch something that was early access and listed as on demand. I went to the movie in the app and clicked on how to watch. It says I can watch the movie on this app, but I cannot purchase it to watch it from the app? Do I have to mail a check in to the home office? do I have to go to the Redbox login purchase it and then it supposed to magically allow access on my app? The fact that I have to try to figure this out and it’s not easy is what is stupid. The directions don’t make any sense. For such a well-established company it should be a little bit easier.
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Response from developer
We're sorry about not being able to make On Demand purchases via our iOS app at this time. To watch on your iOS device, rent the movie of your choice at redbox.com first. From there, the movie will be placed in your library where you’ll be able to watch from your favorite device. You can watch whatever content is already available in your Library, Free On Demand movies or even Free Live TV directly through the app. Send us an email to appreviews@redbox.com with the title of the movie that you were looking to rent along with the browser that you were using to purchase so we can take a closer look into this for you.
Streaming ‘Free with Ads’ Content
Regardless of which streaming service I’ve used, when watching content that is ad supported I expect to be irritated by the number and timing of the ad breaks. I’ve now watched several show episodes on the Redbox app that were ‘Free with Ads’. The first ones were bearable, but the most recent one made me want to pull my hair out well before the credits rolled. Breaks with up to 8 ads, each 15-30 seconds long. Most breaks including 3-4 Burger King ads back to back to back. I don’t ever want to hear their damned jingle again. The worst part though is sitting through 6 or 7 ads, then having the last ad not load, waiting for the show to resume and backing out once it’s obvious that’s not going to happen, then hitting resume only to be presented with another ad break! This didn’t happen every break, but it did happen enough that I finally gave up trying to watch. I’m not sure what exactly caused this issue, but hopefully it can be fixed. I’ll probably give it another try at some point in the future, but as it stands right now ‘Free with Ads’ isn’t worth the frustration.
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Response from developer
We appreciate the feedback here as we’ll pass this along to our teams. Please send us an email to appreviews@redbox.com with the device you were using to stream along with the channel or movie that you were watching so we can help troubleshoot this streaming error.
Picture-in-Picture (or lack thereof)
I just noticed something relative to picture-in-picture capability within the Redbox app today. When I clicked under Live TV and watched a live program, the program continued to play in picture-in-picture when I exited the app. So I got enthusiastic thinking that the developers updated the app to make picture-in-picture capability all throughout the app. However, when I went under my library and played a movie I purchased, that movie did not play in picture-in-picture. It stopped playing once I exited the app. It just seems weird that you have picture-in-picture in one part of the app (live tv) but not in the other (our personal library for movies and tv shows we’ve purchased or rented). Please make picture-in-picture available all throughout the app. In 2022, every streaming app should have picture-in-picture as a core function. People have things to do in the background and need the ability for the program they are watching to continue to stream even as they navigate other apps to check email, work in documents, etc. Thank you!
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Free movies
I had the misfortune of watching a Nicolas Cage movie last night on the free streaming I was so aggravated by the end of watching it I was ready to put a hammer through the TV I must’ve seen a commercial about Ted at least 40 times I was so aggravated and disgusted I would never watch another free streaming movie it was literally total aggravation why would Redbox do that?? I understand ads but that was freaking ridiculous and you can’t fast forward through them I’ve been a Redbox customer for at least the last 10 years that really soured me not only did the commercial play over and over it played four and five times each time we had a watch it it was like Applebees or Apple cross me I’m aggravated just writing this review my wife is laughing at me each time the commercial came on had no syam watching me get that aggravated As far as you’re free streaming service thanks but no thanks you really ought to reevaluate that policy and look at what you’re putting out there
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Response from developer
Hey there! Our Free On Demand collection is an ad-supported platform because that is how we are able to offer free streaming to our viewers! We’re sorry to hear about this streaming experience regarding the commercials that you were seeing. Please send us an email to appreviews@redbox.com with the title of the movie that you were watching so we can share with our teams here.
