Can’t use!!
4 days and app won’t load. This is ignorant I can’t look at movies online to rent at the box at a store because it FORCES ME TO USE UR APP. No no no… I should have the choice to use either one!! It’s MY CHOICE, not urs. So we’ve wanted to rent a movie for 4th of July holiday while we r off work, but no, the app will NOT LOAD. Checked for update…. None… removed and redownloaded it again.l.. nope won’t work. Plz fix ur app or we’ll just rent a movie from Prime or Apple TV! When we go to ur channel on our tv, we can’t see any new releases AT THE ACTUAL REDBOX to pick up a movie. ALL the movies are OLD! There’s a new release section, these r not new, they r all old movies. We want to watch a brand new movie at theaters if available, or brand new movies we could rent at the box. We might just dump ur app, many of ur old rental movies we can get free on another channel. We use Roku for yrs, so we have tons of channels to use, we dont waste money on cable etc…. So we wouldn’t miss ur tv channel much, we hardly ever use it. BUT FIX THIS APP SO WE CAN RENT A MOVIE AT THE REDBOX AT OUR STORES, plz
Show more
Developer response wrong. On demand content confusing
I got a developer response. It doesn’t work. I logged in to the Redbox and there is nowhere it offers an early access movie. I spent much time going through every option to fun how to pay for an early access movie. I went back to the app and still no way to pay for the movie or reserve it on either app or actual Redbox. So frustrating. I’ll have to pay more for watching it on Prime I guess.
I wanted to watch something that was early access and listed as on demand. I went to the movie in the app and clicked on how to watch. It says I can watch the movie on this app, but I cannot purchase it to watch it from the app? Do I have to mail a check in to the home office? do I have to go to the Redbox login purchase it and then it supposed to magically allow access on my app? The fact that I have to try to figure this out and it’s not easy is what is stupid. The directions don’t make any sense. For such a well-established company it should be a little bit easier.
I wanted to watch something that was early access and listed as on demand. I went to the movie in the app and clicked on how to watch. It says I can watch the movie on this app, but I cannot purchase it to watch it from the app? Do I have to mail a check in to the home office? do I have to go to the Redbox login purchase it and then it supposed to magically allow access on my app? The fact that I have to try to figure this out and it’s not easy is what is stupid. The directions don’t make any sense. For such a well-established company it should be a little bit easier.
Show more
Response from developer
We're sorry about not being able to make On Demand purchases via our iOS app at this time. To watch on your iOS device, rent the movie of your choice at redbox.com first. From there, the movie will be placed in your library where you’ll be able to watch from your favorite device. You can watch whatever content is already available in your Library, Free On Demand movies or even Free Live TV directly through the app. Send us an email to appreviews@redbox.com with the title of the movie that you were looking to rent along with the browser that you were using to purchase so we can take a closer look into this for you.
Streaming ‘Free with Ads’ Content
Regardless of which streaming service I’ve used, when watching content that is ad supported I expect to be irritated by the number and timing of the ad breaks. I’ve now watched several show episodes on the Redbox app that were ‘Free with Ads’. The first ones were bearable, but the most recent one made me want to pull my hair out well before the credits rolled. Breaks with up to 8 ads, each 15-30 seconds long. Most breaks including 3-4 Burger King ads back to back to back. I don’t ever want to hear their damned jingle again. The worst part though is sitting through 6 or 7 ads, then having the last ad not load, waiting for the show to resume and backing out once it’s obvious that’s not going to happen, then hitting resume only to be presented with another ad break! This didn’t happen every break, but it did happen enough that I finally gave up trying to watch. I’m not sure what exactly caused this issue, but hopefully it can be fixed. I’ll probably give it another try at some point in the future, but as it stands right now ‘Free with Ads’ isn’t worth the frustration.
Show more
Response from developer
We appreciate the feedback here as we’ll pass this along to our teams. Please send us an email to appreviews@redbox.com with the device you were using to stream along with the channel or movie that you were watching so we can help troubleshoot this streaming error.
Picture-in-Picture (or lack thereof)
I just noticed something relative to picture-in-picture capability within the Redbox app today. When I clicked under Live TV and watched a live program, the program continued to play in picture-in-picture when I exited the app. So I got enthusiastic thinking that the developers updated the app to make picture-in-picture capability all throughout the app. However, when I went under my library and played a movie I purchased, that movie did not play in picture-in-picture. It stopped playing once I exited the app. It just seems weird that you have picture-in-picture in one part of the app (live tv) but not in the other (our personal library for movies and tv shows we’ve purchased or rented). Please make picture-in-picture available all throughout the app. In 2022, every streaming app should have picture-in-picture as a core function. People have things to do in the background and need the ability for the program they are watching to continue to stream even as they navigate other apps to check email, work in documents, etc. Thank you!
Show more
Free movies
I had the misfortune of watching a Nicolas Cage movie last night on the free streaming I was so aggravated by the end of watching it I was ready to put a hammer through the TV I must’ve seen a commercial about Ted at least 40 times I was so aggravated and disgusted I would never watch another free streaming movie it was literally total aggravation why would Redbox do that?? I understand ads but that was freaking ridiculous and you can’t fast forward through them I’ve been a Redbox customer for at least the last 10 years that really soured me not only did the commercial play over and over it played four and five times each time we had a watch it it was like Applebees or Apple cross me I’m aggravated just writing this review my wife is laughing at me each time the commercial came on had no syam watching me get that aggravated As far as you’re free streaming service thanks but no thanks you really ought to reevaluate that policy and look at what you’re putting out there
Show more
Response from developer
Hey there! Our Free On Demand collection is an ad-supported platform because that is how we are able to offer free streaming to our viewers! We’re sorry to hear about this streaming experience regarding the commercials that you were seeing. Please send us an email to appreviews@redbox.com with the title of the movie that you were watching so we can share with our teams here.
Redbox does not honor in app deals
Do not expect Redbox to honor the deals in app that are displayed in the app. Calling customer service four different times they inept and cannot understand what I am asking I have screenshots to prove the deal in the app and they cannot help with it.
Finally the fourth one told me that I need to do a live chat through their website with tech support rather than customer service. chatted live with two tech-support people they see the deal and said that that is not a true deal but I said why does the app offer it then they cannot help with it and would not honor or could not honor offer even though the deal as was in the shopping cart through their iPhone app.
This is a poor quality company and they don’t honor their deals that are displayed in their app or care about helping their customer get the deal on purchase of the disc:
Finally the fourth one told me that I need to do a live chat through their website with tech support rather than customer service. chatted live with two tech-support people they see the deal and said that that is not a true deal but I said why does the app offer it then they cannot help with it and would not honor or could not honor offer even though the deal as was in the shopping cart through their iPhone app.
This is a poor quality company and they don’t honor their deals that are displayed in their app or care about helping their customer get the deal on purchase of the disc:
Show more
Customer service
I haven’t used Redbox in quite some time but I was looking into purchasing one of their new plans. I logged into the system and my mobile phone number is completely wrong. I tried to update it using my internet (Safari and Chrome) multiple times and it still wouldn’t change. I downloaded the app and tried updating it there, still no luck. I contacted customer service and they were no help at all. They wanted me to try updating it using a computer, which I don’t have or go to a kiosk and I don’t have a car. The app updated my address without a problem but still won’t update my phone number. Their customer service is crap. I used to love getting Redbox movies and was going to get some through the streaming app but if they can’t even help correct a phone number then they will not be receiving any of my money.
Show more
Disappointed & Angry!!!
I have been using Redbox for years now and I love them. I am however giving them 1 star for the following reason: I sent a bad review however because I had an issue with not receiving my points and they got back to me fairly quickly. They had said they were sorry and that I should receive my points by 6/13 and asked if I would change my review. I was happy with the quick response and the outcome with expecting to receive my points. So I changed my review and low and behold I never received my points. They asked if I didn’t receive the points by the 13th then to email them. I did and no response! So I assume I was lied to just so that I would change my review! It’s not about the points it’s about not following through with what you say! Very upset and disappointed!!!
Show more
Remember when Redbox worked?
I unfortunately have a Redbox gift card. Can’t be used at the box, even though it’s on my account. I have to rent online or through the app. On both of those it defaults to paying with my credit card. Makes sense. If they change my card, they still keep my gift card money, and they get more of my money.
So just make sure I switch payment method to the gift card, right? I do, and the last THREE TIMES IN A ROW I get a confirmation, but when I go to pick it up it doesn’t have my movie. So I call them and there is some kind of problem with the box, but they suggest I can just rent it there at the box.
To top it off, today their online chat isn’t available. (Well within operating hours). I called and she said that the problem is that I used the wrong card. She said there was a mismatch between the card I paid with and the card I tried to pick up with. I explained that it was a gift card. She said I need to update my account. They weren’t helpful the other two times either, although each time I get a different story about what went wrong.
No way to pass my concerns to anyone who is concerned there, so I’ll complain here.
So just make sure I switch payment method to the gift card, right? I do, and the last THREE TIMES IN A ROW I get a confirmation, but when I go to pick it up it doesn’t have my movie. So I call them and there is some kind of problem with the box, but they suggest I can just rent it there at the box.
To top it off, today their online chat isn’t available. (Well within operating hours). I called and she said that the problem is that I used the wrong card. She said there was a mismatch between the card I paid with and the card I tried to pick up with. I explained that it was a gift card. She said I need to update my account. They weren’t helpful the other two times either, although each time I get a different story about what went wrong.
No way to pass my concerns to anyone who is concerned there, so I’ll complain here.
Show more
Cant watch if you download.
Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will.
Show more
Response from developer
Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to giveaway@redbox.com with the email associated with your account along with the movie you're having trouble with.
I’m to the app.
Customer service is terrible. I’ve been charged a rental fee that the box wouldn’t let me pick, only to have to pay for it, with the card on file that the box rejected. Yeah’, I know. I’ve also been told by emails and this clunky app I had credits, but I haven’t been able to use them. I’m trying, again, to put a hold on and pick up, ‘The Way Back’. We reserved it a week or so agao, the first movie came out, but the movie I’m trying to rent, again, just made the noises the machines make when they’re delivering a movie yet no movie ever appeared. We even went back to the store thinking maybe it came out and someone turned it in.
At the end of the day if there’s a hitch in this one I’m done with the account nonsense altogether. No more apps, emails, nothing. I’ll just check for a movie the box, if it’s there, I’ll rent and returned. If not, no stress or frustration.
I hate when something sells itself as making a little bit of your life more simple seems to complicate a particular area of life to the point of being mad.
At the end of the day if there’s a hitch in this one I’m done with the account nonsense altogether. No more apps, emails, nothing. I’ll just check for a movie the box, if it’s there, I’ll rent and returned. If not, no stress or frustration.
I hate when something sells itself as making a little bit of your life more simple seems to complicate a particular area of life to the point of being mad.
Show more
Response from developer
We apologize for the inconvenience - please call 1.866.733.2693 or chat with us online so we can look into this for you: https://bit.ly/2x6W3nY
It’s Ok 🤷♀️
I hate that when Redbox was either bought out or sold to another company, things that I liked changed. I’m a longtime user and although I haven’t used them since July 2018, this new company promises points for things I’ve already done....but I don’t get the points bcuz I’ve already completed these activities 🤔I HATE having to SIGN IN at the box just to earn more points. I liked it when I reserved a movie online & all I had to do to pick it up was simply choose ‘pick up’ then swipe my card and leave with my movies. If I have to stand there and sign in, I might as well stay there and choose movies. Isn’t the whole point of picking up the movie supposed to be about faster transactions?!! No matter ‘how fast’ u try to make this process through the app, I don’t have time to ‘sign in’! So for this reason (& too many others), I’m out!
Show more
Redbox Issues
Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from Redbox that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from Redbox.
New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!!
New Issue...There are problems with the app...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update the app and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!!
Show more
Response from developer
We hear you and apologize for the inconvenience - please email us at giveaway@redbox.com so we can make it up to you.
Great user experience except for the map function
This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again.
The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit?
So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.
The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit?
So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.
Show more
Won’t let you search only from favorite locations only
Used a feature until the idiots removed it. Why? I don’t know. I use Redbox quite a bit, so take this criticism and deal with it developers. But when I search for a movie and try to find a location from where to pick it up, I don’t care about movies available from locations are nearby. I want to be able to search only from those locations that are my favorites. Because they are my favorites for a reason! They are near or on one of the many routes I take to my house. I’m not going to ever EVER pick up a movie from a location that’s 20 miles away from my house. Why would you ever show me those locations by default? I should have to explicitly select locations near me to see those boxes. By default, I should ONLY see locations that I have selected as my favorites. Make it happen.
Show more
Almost useless
Yes you can reserve movies on the app. However, when you look at movies coming up, it just lists them without giving release dates. If you go on the website, the release dates are there. Why would you have dates on the website and not the app???
When I get email promotions, it has a link to click. Does it bring you to the app like any other company in the world? No. It brings you to the website where you have to log on. It’s like they couldn’t care less about the app.
If the emails default to the website and the coming movie dates are on the website, why do I need the app?
When I get email promotions, it has a link to click. Does it bring you to the app like any other company in the world? No. It brings you to the website where you have to log on. It’s like they couldn’t care less about the app.
If the emails default to the website and the coming movie dates are on the website, why do I need the app?
Show more
App Errors and Terrible Customer Service
We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration.
Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental.
Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental.
Show more
Response from developer
That's definitely not the experience we want you to have & we apologize for the inconvenience. Please call 1.866.733.2693 or chat with us online so we can sort things out for you: https://bit.ly/2YS7ZWr
Unfair Advantage
I was recently educated on how my RedBox and RedBox OnDemand Account is used... Considering how it works it’s an unfair advantage for the customer, see when we rent from the kiosks we are more likely to keep them over causing more fees, versus the streaming account due to the likelihood of being overcharged is lower. The point system is also a major disadvantage because if we use the kiosks to earn points then we should have the benefit of using them for streaming. As I was speaking to your CSR and the Supervisor it was brought to my attention nothing was put in place to justify why points can not be used on all platforms. I have been a loyal customer of Redbox for 5 years give or take... I would like to see some changes or at least some kind of benefit from streaming at a higher rate...
Thanks Again for informing me on how to use my points at the kiosks...
Thanks Again for informing me on how to use my points at the kiosks...
Show more
Response from developer
That's definitely not the experience we want you to have - please call 1.866.733.2693 or chat with us online so we can walk you through this: https://bit.ly/2YS7ZWr
Dearest Redbox
To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.
Show more
Great & easy, only a couple of issues
I love Redbox and have for years. I do like being able to browse before going to stand and look in the rain or heat. I love the ability to reserve online, but I do not reserve games and live near food delivery places. So I wish there were perks more geared toward my needs. Also, I wish that the promo codes would not expire on the same day they were issued. I usually get home and then get one & by then it is too late. Also, it’s gotten a lot more expensive. Most of the movies I will just watch on Netflix or Prime, because they are so expensive for one night. Also, is there anybody that can come up with a better system for a cover that you don’t have to hold over your head the entire time?
Show more
