Disappointed
Very solid company with great reputation but has a very cheapy app with many flaws
First time rider
Late. Ok. No notification. Not ok. Address wrong. Driver “we used to pick up on Bowie.” Apple Map confirmed 165 Bowie St San Antonio TX. Head valet at Marriott confirmed Bowie. USAF conditioned this 80-yr old to run two blocks when bus passed me by. Fix this. dp
Accessibility for the app
I want to give this app five stars, however, can you please make the app more accessible for voiceover users? After the recent update I am unable to search and book my flight flights without having a side person to help me out and some other buttons are not functionable with or without my screen reader being active or non-active.
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Horrible service
If I could give it a 0 I would
Terrible service
I canceled a trip and got a voucher. When I go to book my next trip, the system doesn’t recognize the voucher. I finally found a number and called and they told me to wait 15 minutes and try again. I asked if they did anything on their end to ensure the voucher worked, and the representative said “no”. They are not helpful at all!!!! In the meantime, I am risking my trip getting sold out.
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Booking upload
I could not upload my booking info to have on the app, it kept glitching but over all good experience on bus great staff, awesome AC and wish seats reclined but cozy
Does not work
This app doesn’t work at all. It gives wrong bus times and prices compared to their website. When you try to input your booking it will not accept it and say, “Booking is not found.” When you try to purchase the screen just freezes and doesn’t allow u to proceed. Some of the buttons on the app wont work. I don’t understand how this app can be useful when it does not work.
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Can’t login anymore
Every time I try to login it tells me my email address or password is wrong. I can sign login on the internet using the same email and password.
Love the app
Let’s me download ticket, can book on app, can track bus, can add tickets to apple wallet. Really can’t ask for more. Won’t have to use the website ever again. 🎉
App will not register a new account
When registering, the app throws off a “Failed to create customer profile” error, and offers mo insights or workarounds. I tried to register on the web instead of the app, and received the identical error message. I suspect testing prior to launch is to blame.
Love ♥️the app!
The app is super easy to use. I love being able to track the bus in real time and having my trip details right on my phone . It makes traveling with RedCoach really simple
About my bus trip
They do not make updates on bus stops available to people at all. My bus moved stops and it didn’t email, text or put it in the app. Me and 8 other weren’t able to find the new stop. We even called customer service and they said they would have the bus at our original stop. Which they did not. Then once the bus left the costumer service would no longer pick up calls or text, they offered no explanation or refund.
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