So pleasant
My son has ridden the bus with her a few times now and it’s always such a pleasant experience. She’s very friendly and personable and does an amazing job.
Worse Service
I booked my ticket and the lyft dropped me at the wrong street which was a fault of my own. But I arrived on time maybe a minute late. The driver closed the door in my face and drove out. I kept running and screaming after her with a red light, i showed her my ti ket and it would habe took her 5 seconds to open the door and let me in. The driver decided not to.
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Bus trip amazing
Comfortable bus with excellent drivers and service
change price to higher
change price very higher after we want to check out. and the apps freeze sometime when we want to check out
Glitchy app and website
The website won’t accept the coupon code (I click the space to enter the code and the form closes.) Tried the app instead, it closes as soon as I click enter.
App is crashing today
App is crashing constantly
Ticket cancelling
They not refund me and giving me voucher which I don’t want
Matt
Bad app - just dies off while searching. Someone should quickly rectify.
App freezes
Can never book easy
Poor experience
I tried red coach for the first time yesterday. I have to say it was a really bad experience. Firstly the coach was two hours delayed and instead of anticipating the correct delay the customer service kept giving wrong times of departure. The app was not even updating the new times showing the original time all along. Once a replacement coach arrived, it was not in a good shape. Firstly I have bought a first class ticket and there was no first class. Further the charger want working on any seat. I expect a full refund
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Disappointed
Very solid company with great reputation but has a very cheapy app with many flaws
First time rider
Late. Ok. No notification. Not ok. Address wrong. Driver “we used to pick up on Bowie.” Apple Map confirmed 165 Bowie St San Antonio TX. Head valet at Marriott confirmed Bowie. USAF conditioned this 80-yr old to run two blocks when bus passed me by. Fix this. dp
Accessibility for the app
I want to give this app five stars, however, can you please make the app more accessible for voiceover users? After the recent update I am unable to search and book my flight flights without having a side person to help me out and some other buttons are not functionable with or without my screen reader being active or non-active.
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Horrible service
If I could give it a 0 I would
Terrible service
I canceled a trip and got a voucher. When I go to book my next trip, the system doesn’t recognize the voucher. I finally found a number and called and they told me to wait 15 minutes and try again. I asked if they did anything on their end to ensure the voucher worked, and the representative said “no”. They are not helpful at all!!!! In the meantime, I am risking my trip getting sold out.
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Booking upload
I could not upload my booking info to have on the app, it kept glitching but over all good experience on bus great staff, awesome AC and wish seats reclined but cozy
Does not work
This app doesn’t work at all. It gives wrong bus times and prices compared to their website. When you try to input your booking it will not accept it and say, “Booking is not found.” When you try to purchase the screen just freezes and doesn’t allow u to proceed. Some of the buttons on the app wont work. I don’t understand how this app can be useful when it does not work.
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Can’t login anymore
Every time I try to login it tells me my email address or password is wrong. I can sign login on the internet using the same email and password.
Love the app
Let’s me download ticket, can book on app, can track bus, can add tickets to apple wallet. Really can’t ask for more. Won’t have to use the website ever again. 🎉
App will not register a new account
When registering, the app throws off a “Failed to create customer profile” error, and offers mo insights or workarounds. I tried to register on the web instead of the app, and received the identical error message. I suspect testing prior to launch is to blame.
