APP NEEDS A REAL APP DESIGNER
The fact that I land on RDH’s site when trying to give actual app feedback says it all. My issue is with the lack of mobile application functionality necessary in order to handle the MAIN source of communication by RDH, as there is NO DESKTOP WEBSITE to manage your data. Submissions are clunky to navigate, you constantly have to “guess” at what you should enter because it isn’t designed to be used in multiple ways, and good luck trying to filter, or find up to date information, because of the limitations. Prepare to re enter the same information over and over and and over again - for EVERY SUBMISSION.
The app is extremely antiquated and desperately needs real development dedicated to recreating a viable mobile application - not a team of folks set aside at the company.
The app is extremely antiquated and desperately needs real development dedicated to recreating a viable mobile application - not a team of folks set aside at the company.
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Terrible App, Terrible Service
If you want to get put into a loop, get this insurance. It is so frustrating. I’ve stopped trying to contact them and I now just send in a bill after the fact and pray it’s covered. There are at least 3 phones calls for every issue and the app never works right. I couldn’t request an appointment because I couldn’t get past the main screen that needed a field filled out that I couldn’t complete because of a glitch. Hoping our company sees the light and can get us into a real insurance. This is embarrassing at the Doctor’s office, as well because they can never find it and they can’t reach them either.
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It’s only week 1
When I was enrolled, the agent used my email addresses and my phone number for my 3 dependents. There is no mechanism on the app to update your information. It tried using the web version. I forgot my password and went through the forgot my password process. After multiple tries, I went back to the app and submitted a request for enrollment help. I missed a call so I called the number left in the voicemail. No one picks up the phone. I can see why members have given such poor reviews. The only positive reviews are from employers.
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Absolute scam! Do not use this insurance!
I’ve paid for this insurance for years now, finally having to use it now, and it covers NOTHING. I am fighting thousands in bills now because I was told by Redirect my treatment would be covered- later on to be told by an automated system that there’s nothing they can do. If you’re thinking about using this company, DO NOT DO IT. It will completely ruin your financials. The entire process from referrals to the billing is a mess. Please don’t fall for this greedy, misleading insurance. Complete scam.
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Really not that great
It’s clunky, doesn’t store information to make subsequent uses easier/faster…really needs to be junked and then start over.
