redRail User Reviews

Name: redRail: IRCTC Train Booking
Rating: 4.65386 (6142 reviews)

redRail: IRCTC Train Booking

PILANI SOFT LABS PRIVATE LIMITED

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Train ticket booking related

I recently booked a train ticket through RedRail and paid an additional ₹1,500 for their "Seat Guaranteed" service. However, my ticket remained waitlisted and was ultimately canceled. To make matters worse, I received only a partial refund, while the premium amount paid for the guarantee was not refunded.

In addition, I was provided with a voucher that comes with numerous restrictions, including limitations on specific routes and validity periods. Due to these conditions, the voucher is practically unusable and offers little real value.

Based on this experience, I would strongly discourage others from using this service for future bookings. The so-called "Seat Guaranteed" feature appears misleading, as the promised service was not delivered. If a company is unable to fulfill its commitment, it should refund the entire amount paid by the customer rather than retaining money that people have earned through hard work.

Amith Mathew

2 months ago

Response from developer

We appreciate you bringing this to our notice. We regret that your recent experience with the redRail IRCTC booking process fell short of expectations. Kindly write to us at AppFeedback@redrail.in, so our team can look into this and help resolve it. Team redRail - IRCTC Authorized Partner!

No customer service avaliable

I booked a ticked it was PQWL1 , the ticket was paid extra as the said if it does confirmed i would get 3x refund . When i reached the station it was still the same they said chart is not prepared and i checked it till last moment it was not confirmed . I called the support but not assisstance the just take your money , no assisstance ptovided by the app. I am posting this review as my ticked is not confirmed is still the sane and could not board the train. They have really bad service dont trust them with 3x refund because the dont connect or update you. Worst app of all other booking . If u want to get scammed then go ahead

Kadyan08

6 months ago

Response from developer

Hi, we would like to have a closer look at your concern. Please share the details on the link https://bit.ly/3YdD8hy so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner Happy Booking!

No USE if Seat Guarantee Option

Worst App, It will take your money in name of seat Guarantee and if it gets you 3x refund, then the ticket booked from the refilund amount also end up getting waitlisted or unutilised due to their lots of conditions which says to use within same location, to use within 7 days😂😂 Best way to fool people

DeepakLa

8 months ago

Response from developer

Hi, we care about your experience! Please share your registered phone no. via https://bit.ly/3YdD8hy and we will check this for you immediately. Team redBus ^Thokchom

Zero response from customer care team

I have got 3x refund from my booking after cancellation of my tickets. But it is not applying on any booking and it is showing expired. And I am contacting the customer care team but there is no team who can answer, only ai reverting automatically. Worst experience ever

Raysumen

a year ago

Response from developer

Hey! We can understand this has been an unpleasant experience for you. Please share the details on the link https://bit.ly/3YdD8hy so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner ^Affan

Seat guarantee feature

Don’t fall fall this feature as they will then send you the 2X. Coupon and you will have to use it within 7 days. And if you book for a certain date eg friday sat sun, they will tell you that this coupon is not applicable for these dates.

Worst decision

Hritvik

a year ago

Response from developer

Hi, we understand your concern around this. Please share the details on the link https://bit.ly/3YdD8hy so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner ^Affan

Fraud red rail app

I lost 300 ruppes because of this app because I booked in red rail and not in Redbus . I am very frequent traveller of Redbus but thought of trying this app and booked . It showed me available and I booked but what happens is that it goes to general waiting list . Why would I even book if I know it will go to waiting list . Guys please don’t book here , I am not getting that money and I don’t care but I am writing this review just to say that there are many apps better than this and please try to book in IRCTC itself .

I tried to call customer support , worst service guys . I couldn’t even connect to one . Only so bots which is speaking and it’s doesn’t answer anything. Redbus being a monopoly in the aggregator model of busses . I think they should quit for trains .

Ajith710

a year ago

Response from developer

Hi Ajith! We always strive to provide Indian railways travelers with the best possible train ticket booking experience. We would love to get to the bottom of this. Please reach out to us at https://bit.ly/3YdD8hy and we will look into the matter immediately. Team redRail - IRCTC Authorized Partner Happy to help! ^Thokchom

RedRail

Overall the app is good which gives every detail a person need when he wants to book a ticket .

MukarramQ

a year ago

Response from developer

Hi, we are glad that you liked our app. Please spread the joy by sharing our app with your friends and family. Team redRail - IRCTC Authorized Partner Happy Booking! ^Thokchom

Guaranteed Ticket is fraud

RedRail’s ‘Guaranteed Ticket or 3X Return’ is a complete scam! We paid nearly 50% extra, trusting their promise as we trusted their redbus, but they did nothing to secure my ticket. I had to book a separate ticket myself to travel. Later, they informed me the voucher is valid for only 7 days and on the same route with the same traveler. This is outright misleading—why fool customers with such hollow guarantees?

Sunilkulsh

2 years ago

Response from developer

Hi Sunilkulsh! We always strive to provide Indian railways travelers with the best possible train ticket booking experience. We would love to get to the bottom of this. Please reach out to us at https://bit.ly/3YdD8hy and we will look into the matter immediately. Team redRail - IRCTC Authorized Partner Happy to help! ^Thokchom

From Waitlist 158 to Confirmed Ticket: My Amazing Experience with RedRail Seat Guarantee

I was honestly worried when my train ticket was stuck at waitlist 158. But thanks to RedRail’s Seat Guarantee, my problem was solved like magic! The process was so smooth and hassle-free. I got my confirmed ticket just in time and didn’t have to stress about my travel plans at all. RedRail has truly impressed me, and I’m so happy with their service. Highly recommend it to anyone struggling with waitlisted tickets!

ashwinv008

2 years ago

Response from developer

Hey! We are happy to know that you found our app useful. Please help us by spreading the word amongst your friends/family. Team redRail - IRCTC Authorized Partner Happy Booking! ^Affan

"Don't fall for the 'seat guaranteed' scam on Redrail Avoid this app at all costs!"

I recently booked a train ticket on RedRail and paid a premium for a "seat guaranteed" ticket of 1500extra Despite this, my ticket was waitlisted and eventually canceled. I received a refund of only a portion of the total amount paid, they wont return the premium fee.

Additionally, I received a voucher with strict terms and conditions, limiting its usability to a specific route and time frame. This voucher is essentially worthless, as it's nearly impossible to utilize it fully.

I strongly advise against using this app for future bookings. It's clear that their "seat guaranteed" service is a deceptive practice. I suggest please if you are not able to fulfil your promise they please return back what customer has paid don’t eat up poor hard earned money.

ShaikhKhwaza

2 years ago

Response from developer

Hi, we get your dissapointment. Please share the details on the link https://bit.ly/3YdD8hy so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner ^Affan

Ticket refund

This is absolutely a fraud! Before booking the ticket, you are told that if you pay separately for a guaranteed seat and your seat does not get confirmed, you will be refunded three times the amount. But this is not the case. You do not even get the full amount for the ticket and are given a voucher in the name of three times the amount. If you use it, they will tell you that there is some error.

Baljeet Sharma

2 years ago

Response from developer

Hi Baljeet, we do not want you to feel that you are not being heard. Please share the details on the link https://bit.ly/3YdD8hy so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner ^Affan

Don’t trust on Free Cancellation Policy..

Not eligible for one star also.. really unprofessional behaviour from RedRail..!!

I paid extra money after looking “Seat Guarantee” tag.. for two tickets.. and after I got notification from IRCTC about previous ticket confirmation.. so we cancelled our second tickets.. but as per “free cancellation” policy RedRail not gives us our cancelled tickets money..

From last 12 days we continuously following up regarding our refund amount that time robotic software said our refund amount is in process.. but today customer care team said refund is not possible cause we cancelled tickets after chart preparation.

potterybaba

2 years ago

Response from developer

Worst app

When i was click on booked app will close automatically
Payment not working
App is full worst and lag

Muhammedfxvascv

2 years ago

Response from developer

Hi, our app should always work great for you, deleting and reinstalling the app fixes most of the issues. Incase if the issue persist then please write to us at AppFeedback@redrail.in so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner ^Affan

Train ticket booking

Once after paying the amount these guys are asking for IRCTC password.. if we are not knowing out password then its gone… there are some ways to recover from this app but still it is not recommended.

Suggestion for the Product team- The UI should be first confirming the IRCTC password and then go to payment screen.

Adhi nammu

2 years ago

Response from developer

Hey Adhi, we would like to address your concern in detail. Please write to us at AppFeedback@redrail.in so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner Happy Booking! ^Affan

Wayyyy better than irctc

Helps me search fast and recommend bookings. Nice app!
Just one suggestion, can you increase the update frequency of the trains? I know it needs you to go through each and every train but the lower the update frequency is the better

Gulshan Jangid

2 years ago

Response from developer

Hi Gulshan, we appreciate the time you took to review our services and for those amazing star ratings. Further, please be assured! Feedback and suggestions from customers are taken seriously and have been instrumental to our success. We will pass on your feedback to our concerned team and add value to it. Requesting your continuous support. Team redRail - IRCTC Authorized Partner Happy Booking! ^Affan

My experience could’ve been better if shown total amount at checkout

Why hidden fee?
My experience could’ve been better if shown total amount at checkout

pranmanral

2 years ago

Response from developer

Hey, we would like to have a closer look at your concern for a better clarity. Please share the details on the link https://bit.ly/3YdD8hy so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner ^Affan

App is Misleading Users

I used this app to book 7 train tickets from one station to another, but the app showed me the wrong destination and charged me much more than the actual price. I paid around 5000 rupees instead of 700 rupees for the tickets. The app charged me till the last station of the route, even though I selected my station correctly. I tried to contact the app support, but they did not respond or help me. I feel cheated and deceived by this app. This is a serious issue that needs to be fixed as soon as possible. I do not recommend this app to anyone who wants to book train tickets online. It is unreliable and dishonest.

Nithinkumarp

3 years ago

Response from developer

Hey, we will look into this immediately. Please share the details on the link https://bit.ly/3YdD8hy so that our team can check and assist you further. Team redRail - IRCTC Authorized Partner. ^Affan

Good UX - Can be made better

Add sort capabilities
Add % chances on success for a WL booking
Allow change of journey points from listing page
Add feedback link in the app

Kalpesh Bohra 2255

3 years ago

Response from developer

Hey Kalpesh! We appreciate the time you took to review our services. We have noted this and will forward this to our concerned team to add value. Requesting your continuous support. Team redRail - IRCTC Authorized Partner Happy to help! ^Affan

Improvement needed!

Although UI is simple and easy to use without any ads yet few features are missing like train between stations etc. please add.

hisam94

3 years ago

Response from developer

Thank you for taking the time to review redRail app. We always tend to work on our valued customer's feedback to provide a seamless train ticket booking experience. Team redRail - IRCTC Authorized Partner Happy to help! ^Thokchom

Obviously Great

Redrail is the best and easy app that i have seen to book the train tickets now its more easier to book the tickets with discount😍 hope everyone likes the app try tha app njoy them experience the happiness and enjoy the journey🥂

Kittu sexa

3 years ago

Response from developer

Thank you for the wonderful feedback about your experience with our services, Kittu. We are glad to know that you found our application easy to use. Hope that you continue to enjoy our services. Team redRail - IRCTC Authorized Partner Happy Booking! ^Adnan