Account Required!?
There is absolutely no justifiable reason I should need an account just to use the app to talk to my camera.
Their AI gives total BS answers as to why this is necessary (so they can give you support, so if you delete the app or lose your phone, and…I forget the third).
The only one that is remotely justifiable is support. But just ask for it if you ever need support. 🙄
If I’d have realized this requirement before I paid someone to install the camera, I’d have promptly returned it.
I typically check app reviews before buying products and pass if the apps are bad, but neglected to check this one. That’s on me.
This app is automatically terrible if you can’t connect to your local, not in the cloud camera without an account.
I’m not giving you any info and I guess that means I can’t fully use the camera.
Response from developer
Thank you for the comment. We’re sorry for the frustration this requirement has caused. We take your concerns regarding the account requirement seriously and have already raised this feedback with our product team for discussion. We’re currently reviewing this aspect of the app and hope to make improvements in a future update. We truly appreciate your honest feedback, as it helps us better understand our customers’ concerns and improve the user experience.
App doesn’t work
GB trucking
App
Make Footage Easier to Download
My biggest issue with the entire REDTIGER experience is how inconvenient it is to retrieve footage. I have to go out to my car, turn it on so the dash cam has power, enable the dash cam’s Wi-Fi, connect my phone to it, open the app, locate the clips I want, and then wait for each one to download. Even after finishing a drive, I can end up sitting in my car for an additional 5–10 minutes just downloading footage. If I need several clips, it takes even longer.
I wish the footage could automatically sync to the app or cloud while the dash cam is powered on so I could access it later from anywhere. Even if the clips automatically deleted after a certain number of days or once the storage became full, that would be much more convenient. If I remembered a clip while sitting in my room, I could simply open the app instead of walking back to my car, turning everything on, connecting to the dash cam’s Wi-Fi, and waiting inside the car for it to download.
I understand that REDTIGER may need different hardware or cloud technology to make something like that possible, but it would make the app and dash cam significantly more user-friendly. The new app is cleaner and more modern than the old one, and I haven’t experienced any major problems with it so far. However, the slow and inconvenient process of accessing footage remains the biggest weakness of an otherwise good dash cam.
Response from developer
Hi Kevin, Thank you for taking the time to share such detailed feedback with us. Regarding the footage access process, the current dashcam models require a WiFi connection between the phone and the camera to view and download recordings. We understand that having easier access to footage without needing to return to the vehicle would provide a much more convenient experience. Your suggestion about automatic syncing and remote access is very valuable, and we will share your feedback with our product development team for future product improvements and optimization. Thank you again for your support and for helping us improve our products and services. Best Regards, REDTIGER Team
