Make Footage Easier to Download
My biggest issue with the entire REDTIGER experience is how inconvenient it is to retrieve footage. I have to go out to my car, turn it on so the dash cam has power, enable the dash cam’s Wi-Fi, connect my phone to it, open the app, locate the clips I want, and then wait for each one to download. Even after finishing a drive, I can end up sitting in my car for an additional 5–10 minutes just downloading footage. If I need several clips, it takes even longer.
I wish the footage could automatically sync to the app or cloud while the dash cam is powered on so I could access it later from anywhere. Even if the clips automatically deleted after a certain number of days or once the storage became full, that would be much more convenient. If I remembered a clip while sitting in my room, I could simply open the app instead of walking back to my car, turning everything on, connecting to the dash cam’s Wi-Fi, and waiting inside the car for it to download.
I understand that REDTIGER may need different hardware or cloud technology to make something like that possible, but it would make the app and dash cam significantly more user-friendly. The new app is cleaner and more modern than the old one, and I haven’t experienced any major problems with it so far. However, the slow and inconvenient process of accessing footage remains the biggest weakness of an otherwise good dash cam.
No Issues So Far
Response from developer
Hi, thank you so much for your kind words! We're really glad to hear that you're satisfied with our Dashcam. If you need any help in the future, feel free to contact us anytime.
It’s great if you never have to use it
Response from developer
We're truly sorry for the inconvenience and frustration you’ve experienced with the app and WiFi connection. We completely understand how frustrating it can be when the setup process takes longer than expected. Our team is continuously working on improving the app experience and optimizing the WiFi connection stability. If you continue to experience any issues, please feel free to reach out to our support team with more details, and we’ll do our best to assist you and find a solution. Thank you for your feedback and patience. We truly appreciate your support.
Garbage
My 16 year old can develop a better app. With as advanced as we are with technology, having an app that resembles garbage as much as this one does is pretty sad.
That said…. If you have the Redtiger VP20, you can only bound (or register) two cameras to your account. Once you register your 3rd camera, a previously connected camera is deleted. I have 3 cars so I have 3 cameras but my app only allows me to register 2 cameras.
The picture quality and sound and ease of installation was great for all 3 of my cameras. The app just sucks.
Edit:
After leaving this review, customer service contacted me and informed me I was running an older version of the app and the app also encountered an unexpected issue. After updating the app, I can now add all 3 of my devices.
Return your device
Piss me off due sign in again!
Great!
Response from developer
Hi, thank you so much for your kind words! We're really glad to hear that you're satisfied with our product. If you need any help in the future, feel free to contact us anytime.
Very minimal
Response from developer
We're very sorry for the inconvenience this has caused and understand your frustration. Regarding the inability to delete files under the “Urgent” category, this is a current limitation of the app. We have already reported this feedback to our product team and it will be improved in a future update to provide clearer and more flexible file management options. We truly appreciate your feedback, as it helps us improve the app experience. If you need any further assistance, please feel free to contact our support team at any time—we’re always here to help.
One of the best apps
Pésimo
Playback unavailable
Why do you need my email?
The cameras work
App is useless
YOU HAVE TO TURN ON The WIFI EVERY TIME YOU WANT TO CONNECT THE PHONE TO THE CAM AND YOU LOSE THE CONNECTION WHEN GET OUT THE CAR
ALSO ALL THE SETTINGS ARE IN THE CAM AND YOU CANNOT DO ANYTHING INSIDE THE APP
THE SETTINGS SHOULD BE IN THE APP SO IT CAN BE EASIER THAN THE CAM WHEN YOU NEED TO DO SOMETHING TO THE SETTINGS
Absolute trash
Response from developer
We are very sorry to hear about your experience and the inconvenience caused. To better assist you and properly investigate what may be causing the problem, could you please kindly provide more details about your situation? You can also leave a message to our after-sales support team so our technical team can further analyze and help you step by step. Thank you for your understanding and patience.
Works well
Response from developer
Thank you for your comment! We are glad to hear that your APP is working correctly! If you have any questions, please do not hesitate to leave us a message.
