refbook Reviews: Is It Legit?

Customer Experience

Positive experience26.1% of reviews
Neutral17.4% of reviews
Negative experience56.5% of reviews

~ Based on 23 written reviews from the US App Store.

Is refbook Safe?

Not enough ratings yet to assess refbook.

Is refbook Legit?

refbook appears to be a legitimate app. AppsHunter Legitimacy Score for refbook is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Apps Faulty Notifications

The is ok, during game times can be very slow in opening up and viewing your court allocations.
My biggest beef that i am experiencing (iPhone user) is the notifications on the App never goes away even through i have opened the App and view the requests, closed them, approved games or deleted the updates or messages.
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Notices

Notices not clearing from the app screen seeming to show more notifications but there isn’t any. Very annoying.

Poor design

Great app in concept. Barely functional in use. Heaps of bugs, confusing and unintuitive UI. Often have to restart due to app becoming unresponsive. Sometimes can’t log in. FaceID login doesn’t work. Difficult to see what dates you have put in as available/unavailable. Overall very janky to use. Would not recommend for use.
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Terrible for providers

Pay rates glitch and revert back, speed slows down so slow it takes 5 mins to load a name. Sometimes you have to refresh to get it to pull names up on grid. It’s cost us 40k + in wages to roster referees extra because of the speed. Couldn’t think of a worse system

Cheap

Lots of bugs and a really cheap opt out for orgs not wanting to spend much on a very basic and badly built program. Really bad.

UPLOAD PROMBLEM

I can’t upload team sheets for my recent Refere games it’s been 2 weeks and it keeps saying upload error seriously fix your app cmon.

Keeps breaking down

I like the app when it working at the moment can’t even log in, keep saying internet connection but I have internet.

Multiple issues

Issue with login where it will log me our randomly quoting a network issue.

Issue where date does t save when entering availability.

Generally works well though.

Set up

Setting up you account was the most painful thing I ever did when ever I tried to set up a passcode it would work but when I started signing in the passcode kept changing

Log in error

Refusing me to log in. How am I supposed to get paid on this dodgy app. Even sign up doesn’t even work

Black screen

I have uninstalled and reinstalled this app but I am still getting a black screen.
What going on?

Black Screen Problem

Was good while it worked but now whenever I open the app it goes to a black screen I have tried deleting and reinstalling it but with no success. Hoping a fix happens soon!

Black screen all week

Me and my son stay logged in to his refbook. I’m the lift to and from work and usually the one to wake him up in time. I haven’t been able to plan which is necessary with a one car/parent household. He still has access. I can’t even get to a log in screen. I have deleted and reinstalled a few times. Tried wifi/data. Seems to be after the last update. Can’t message support as it goes to some weird log in account to do so which looks dodgey after a few days tried it anyway and can’t get through.
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Good app

I like this app however when entering custom availability on the calendar the colours are very similar so can make it difficult to see where I have entered when I am available or unavailable.

Annoying

It’s extremely clucky and buggy as. I filled out all my information in setting and the save button doesn’t work. I’m still waiting for tech support to get back. It’s all round annoying and makes me want to smash my phone.

Slow and inefficient

It’s slow and clumsy to use. Simple bugs recur. They can be overcome, but it costs time and is inefficient.

Availability is broke

This app is clunky and frustrating.
The availability also doesn’t work, it crashed when trying to select the range of date, or just freezes and becomes unresponsive.

Forces me to use the desktop version to complete this simple task

Recent update broke something

The most recent update will not allow me to log in using my username and password. It is correct because I can log in via web browser. When trying to reset password via app, my email is not even recognised.

Received developer response and fix has been released. App is working awesome. Thanks.

High quality app! Essential

Excellent layout, easy login with biometric tech too. Does everything I need it to do. Would recommend.

Response from developer

Thankyou for your feedback we are working hard to bring new features to the platform to make officials lives a little easier.

Awesome tech for umpires

This app saves so much time, and helps manage our schedule. Very easy to use!