Unfair Delivery Disputes
My experience with the Relay app has been very disappointing. I completed my deliveries and followed the required process, including taking two proof-of-delivery pictures as requested. Despite this, some customers reported that their parcels were not received, even though I had evidence showing the deliveries were completed.
The communication and support from Relay have been frustrating. Drivers should have a fair investigation process where their proof and explanations are properly considered before serious decisions are made.
Couriers work hard to deliver parcels correctly, and Relay needs to improve its support, communication, and review process so drivers are treated fairly.
The communication and support from Relay have been frustrating. Drivers should have a fair investigation process where their proof and explanations are properly considered before serious decisions are made.
Couriers work hard to deliver parcels correctly, and Relay needs to improve its support, communication, and review process so drivers are treated fairly.
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Do NOT be fooled
Can you theoretically make good money, yes! Absolutely!
HOWEVER.
You have to be willing to play stupid games with traffic, pedestrians and all sorts of idiocy to keep up with their schedule sometimes. If you book two in a row, which you have to do to make any decent money and you’re more than 20 minutes late for whatever road related reason? Suspended for the day. Unlucky enough for it to happen more than once? 3 day ban.
Now all of that sounds avoidable and for the most part it is, if it weren’t for the idiocy and incompetence of the support team. 50% of the time helpful, 50% will just copy and paste something generic which doesn’t help and close the chat on you, all of which is done during the time you’re meant to be driving. App will often send you miles off course, onto the wrong road, purely because, geographically it’s close. In road reality? Not so much. Good luck catching up after that.
If you need to contact someone about an issue you have via email, good luck. They simply don’t respond.
Are you desperate? Go for it. If not, find something that’ll annoy you far less.
HOWEVER.
You have to be willing to play stupid games with traffic, pedestrians and all sorts of idiocy to keep up with their schedule sometimes. If you book two in a row, which you have to do to make any decent money and you’re more than 20 minutes late for whatever road related reason? Suspended for the day. Unlucky enough for it to happen more than once? 3 day ban.
Now all of that sounds avoidable and for the most part it is, if it weren’t for the idiocy and incompetence of the support team. 50% of the time helpful, 50% will just copy and paste something generic which doesn’t help and close the chat on you, all of which is done during the time you’re meant to be driving. App will often send you miles off course, onto the wrong road, purely because, geographically it’s close. In road reality? Not so much. Good luck catching up after that.
If you need to contact someone about an issue you have via email, good luck. They simply don’t respond.
Are you desperate? Go for it. If not, find something that’ll annoy you far less.
Show more
Unfair Delivery Disputes
My experience with the Relay app has been very disappointing. I completed my deliveries and followed the required process, including taking two proof-of-delivery pictures as requested. Despite this, some customers reported that their parcels were not received, even though I had evidence showing the deliveries were completed.
The communication and support from Relay have been frustrating. Drivers should have a fair investigation process where their proof and explanations are properly considered before serious decisions are made.
Couriers work hard to deliver parcels correctly, and Relay needs to improve its support, communication, and review process so drivers are treated fairly.
The communication and support from Relay have been frustrating. Drivers should have a fair investigation process where their proof and explanations are properly considered before serious decisions are made.
Couriers work hard to deliver parcels correctly, and Relay needs to improve its support, communication, and review process so drivers are treated fairly.
Show more
VERY deceptive earning potential
Best thing about this app compared to others is how frequent you can withdraw earnings. Other than that Relay sets unrealistic expectations on the cost/effort it takes to execute deliveries. No easy way to cancel routes when delays occur without being locked out of booking routes as “punishment”.
The time it takes to attend, load and complete routes isn’t factored into the “£17p/h” claim, as most routes as most will take more longer than stated. It’s easy work but when your planned 4 hour day turns into 7 hours and you’ve only got £60 and half a tank less of petrol to show for it, you’ll start questioning your choices.
Easiest way to maximise your pay is to climb up the tiers (from bronze to platinum) as soon as possible. But even then you’ll end up with a delivery drop in the middle of a busy high street that you’ll risk a parking ticket to complete, even though the app doesn’t factor in (or compensate for) ease of resident access when putting routes together.
The time it takes to attend, load and complete routes isn’t factored into the “£17p/h” claim, as most routes as most will take more longer than stated. It’s easy work but when your planned 4 hour day turns into 7 hours and you’ve only got £60 and half a tank less of petrol to show for it, you’ll start questioning your choices.
Easiest way to maximise your pay is to climb up the tiers (from bronze to platinum) as soon as possible. But even then you’ll end up with a delivery drop in the middle of a busy high street that you’ll risk a parking ticket to complete, even though the app doesn’t factor in (or compensate for) ease of resident access when putting routes together.
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Pathetic app performance and support
This app is one of the worst app I found here. When I navigating between stops, the app keeps shuts down in the middle of nowhere. Then I have to find a parking place to get this sorted. Even after doing everything, the app keeps shuts down. And they don’t count this issue towards calculating the couriers performance score. Even after multiple queries for this issue, the support team always feeding back the same solution. Not working for me.
Also the courier service fee which we receive is not fair and even close to minimum. How you calculate the payments? For a route having 24 stops then the rate will be close to £14? This isn’t not even £1/parcel. Each parcel has to be handed over safely and to avoid complaints we need to make call to customers. After all these, it may take up to 5mins/parcel for these type deliveries. Even very difficult to park my car as these address locates nearly where there is no designated parking bays. Tired of running marathons. If we miss to deliver the parcel on account of these, they will log this as performance issue.
Not a friendly driver service from the company.
Also the courier service fee which we receive is not fair and even close to minimum. How you calculate the payments? For a route having 24 stops then the rate will be close to £14? This isn’t not even £1/parcel. Each parcel has to be handed over safely and to avoid complaints we need to make call to customers. After all these, it may take up to 5mins/parcel for these type deliveries. Even very difficult to park my car as these address locates nearly where there is no designated parking bays. Tired of running marathons. If we miss to deliver the parcel on account of these, they will log this as performance issue.
Not a friendly driver service from the company.
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