Unfair Delivery Disputes
My experience with the Relay app has been very disappointing. I completed my deliveries and followed the required process, including taking two proof-of-delivery pictures as requested. Despite this, some customers reported that their parcels were not received, even though I had evidence showing the deliveries were completed.
The communication and support from Relay have been frustrating. Drivers should have a fair investigation process where their proof and explanations are properly considered before serious decisions are made.
Couriers work hard to deliver parcels correctly, and Relay needs to improve its support, communication, and review process so drivers are treated fairly.
The communication and support from Relay have been frustrating. Drivers should have a fair investigation process where their proof and explanations are properly considered before serious decisions are made.
Couriers work hard to deliver parcels correctly, and Relay needs to improve its support, communication, and review process so drivers are treated fairly.
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Do NOT be fooled
Can you theoretically make good money, yes! Absolutely!
HOWEVER.
You have to be willing to play stupid games with traffic, pedestrians and all sorts of idiocy to keep up with their schedule sometimes. If you book two in a row, which you have to do to make any decent money and you’re more than 20 minutes late for whatever road related reason? Suspended for the day. Unlucky enough for it to happen more than once? 3 day ban.
Now all of that sounds avoidable and for the most part it is, if it weren’t for the idiocy and incompetence of the support team. 50% of the time helpful, 50% will just copy and paste something generic which doesn’t help and close the chat on you, all of which is done during the time you’re meant to be driving. App will often send you miles off course, onto the wrong road, purely because, geographically it’s close. In road reality? Not so much. Good luck catching up after that.
If you need to contact someone about an issue you have via email, good luck. They simply don’t respond.
Are you desperate? Go for it. If not, find something that’ll annoy you far less.
HOWEVER.
You have to be willing to play stupid games with traffic, pedestrians and all sorts of idiocy to keep up with their schedule sometimes. If you book two in a row, which you have to do to make any decent money and you’re more than 20 minutes late for whatever road related reason? Suspended for the day. Unlucky enough for it to happen more than once? 3 day ban.
Now all of that sounds avoidable and for the most part it is, if it weren’t for the idiocy and incompetence of the support team. 50% of the time helpful, 50% will just copy and paste something generic which doesn’t help and close the chat on you, all of which is done during the time you’re meant to be driving. App will often send you miles off course, onto the wrong road, purely because, geographically it’s close. In road reality? Not so much. Good luck catching up after that.
If you need to contact someone about an issue you have via email, good luck. They simply don’t respond.
Are you desperate? Go for it. If not, find something that’ll annoy you far less.
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Unfair Delivery Disputes
My experience with the Relay app has been very disappointing. I completed my deliveries and followed the required process, including taking two proof-of-delivery pictures as requested. Despite this, some customers reported that their parcels were not received, even though I had evidence showing the deliveries were completed.
The communication and support from Relay have been frustrating. Drivers should have a fair investigation process where their proof and explanations are properly considered before serious decisions are made.
Couriers work hard to deliver parcels correctly, and Relay needs to improve its support, communication, and review process so drivers are treated fairly.
The communication and support from Relay have been frustrating. Drivers should have a fair investigation process where their proof and explanations are properly considered before serious decisions are made.
Couriers work hard to deliver parcels correctly, and Relay needs to improve its support, communication, and review process so drivers are treated fairly.
Show more
VERY deceptive earning potential
Best thing about this app compared to others is how frequent you can withdraw earnings. Other than that Relay sets unrealistic expectations on the cost/effort it takes to execute deliveries. No easy way to cancel routes when delays occur without being locked out of booking routes as “punishment”.
The time it takes to attend, load and complete routes isn’t factored into the “£17p/h” claim, as most routes as most will take more longer than stated. It’s easy work but when your planned 4 hour day turns into 7 hours and you’ve only got £60 and half a tank less of petrol to show for it, you’ll start questioning your choices.
Easiest way to maximise your pay is to climb up the tiers (from bronze to platinum) as soon as possible. But even then you’ll end up with a delivery drop in the middle of a busy high street that you’ll risk a parking ticket to complete, even though the app doesn’t factor in (or compensate for) ease of resident access when putting routes together.
The time it takes to attend, load and complete routes isn’t factored into the “£17p/h” claim, as most routes as most will take more longer than stated. It’s easy work but when your planned 4 hour day turns into 7 hours and you’ve only got £60 and half a tank less of petrol to show for it, you’ll start questioning your choices.
Easiest way to maximise your pay is to climb up the tiers (from bronze to platinum) as soon as possible. But even then you’ll end up with a delivery drop in the middle of a busy high street that you’ll risk a parking ticket to complete, even though the app doesn’t factor in (or compensate for) ease of resident access when putting routes together.
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Pathetic app performance and support
This app is one of the worst app I found here. When I navigating between stops, the app keeps shuts down in the middle of nowhere. Then I have to find a parking place to get this sorted. Even after doing everything, the app keeps shuts down. And they don’t count this issue towards calculating the couriers performance score. Even after multiple queries for this issue, the support team always feeding back the same solution. Not working for me.
Also the courier service fee which we receive is not fair and even close to minimum. How you calculate the payments? For a route having 24 stops then the rate will be close to £14? This isn’t not even £1/parcel. Each parcel has to be handed over safely and to avoid complaints we need to make call to customers. After all these, it may take up to 5mins/parcel for these type deliveries. Even very difficult to park my car as these address locates nearly where there is no designated parking bays. Tired of running marathons. If we miss to deliver the parcel on account of these, they will log this as performance issue.
Not a friendly driver service from the company.
Also the courier service fee which we receive is not fair and even close to minimum. How you calculate the payments? For a route having 24 stops then the rate will be close to £14? This isn’t not even £1/parcel. Each parcel has to be handed over safely and to avoid complaints we need to make call to customers. After all these, it may take up to 5mins/parcel for these type deliveries. Even very difficult to park my car as these address locates nearly where there is no designated parking bays. Tired of running marathons. If we miss to deliver the parcel on account of these, they will log this as performance issue.
Not a friendly driver service from the company.
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I’m relay driver for 3 months
I’ve been working here for three months now, and I can say for sure that they try to pay as little as possible. They might estimate a two-hour job, but you end up finishing in two hours and twenty minutes—meaning an extra 20–30 minutes of work. I contacted support asking for compensation, but they told me there wouldn't be any. If you compare this to Amazon, you usually finish at least ten minutes early (sometimes even sooner) and get paid much better; plus, if you do happen to finish late, the compensation makes it worth it. So, I wouldn't recommend this job.
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Really impressed with Relay
I love that I can work in my area without having to commute to a depot miles away. I wouldnt trade that for Amazon flex or evri.
Does not load
The app does not load on my iPhone but loads on an android phone
Very good
I think the only issue is the app is very slow when taking pictures to confirm delivery other than it’s very good anyone complaining about this app this means you should find something else for you to do
Can't login into the app
When I open it just buffers and cnt logout of also.
worst experience
App crashes all the time. Lags. Not user friendly. Really stupid safe place options. And every delivery is made so hectic and time consuming. Like just because of the app and the system, this is the worst experience and takes around 5-10 minutes for every delivery. And the pay is reducing every day. It’s worst experience
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App crash
App crashes every second i try to
Use navigation
Use navigation
Bad platforms
The app make no sense.jobs that are supposed to take 2 hours often take 4-4.5 hours in reality, when that happens, the app penalizes drivers by lowering their ratings because of the delay.
This is one of the worst delivery platform I have ever used.
Not advising anyone to use it.
This is one of the worst delivery platform I have ever used.
Not advising anyone to use it.
Need to rate 0 stars.
I started working a week ago. I came across following issues.
1. Unjust suspension: they suspended my account twice in a week based on usnsafe package delivery which should happen if a customer complaints that they did not received their parcel. I placed parcels inside doors where they had dogs in their porches and i didn’t felt safe to enter.
2. Unjust time allocated:
They expect me to call 57 people in 2hr 35min drive 22 km and sort all the parcels which are always late for collecting. Take 104 pictures of deliveries scan 104 times. Drive run talk click everything and sometimes find houses because map is pathetic.
3. No partner support:
The app is offering absolutely no partner support. Last time there was a parcel that was not on my route it took me 40 minutes to get that sorted with the pit stop. No help if your account gets suspended or get reported.
1. Unjust suspension: they suspended my account twice in a week based on usnsafe package delivery which should happen if a customer complaints that they did not received their parcel. I placed parcels inside doors where they had dogs in their porches and i didn’t felt safe to enter.
2. Unjust time allocated:
They expect me to call 57 people in 2hr 35min drive 22 km and sort all the parcels which are always late for collecting. Take 104 pictures of deliveries scan 104 times. Drive run talk click everything and sometimes find houses because map is pathetic.
3. No partner support:
The app is offering absolutely no partner support. Last time there was a parcel that was not on my route it took me 40 minutes to get that sorted with the pit stop. No help if your account gets suspended or get reported.
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Good One
The best app ever
I love relay
It’s good money
App issues
Downloaded the app it stays loading and it doesn’t even work properly deleted it re downloaded updated it still nothing
App crash
App crash as i open map for delivery its not working the experience with the app is terrible.
And in given time you can’t complete your route cuz its all are apartment it take time but they will give you 1 hour which is impossible and later that they will suspend your account for late route i request them please fix all of the bugs in the app as soon as possible thank u
And in given time you can’t complete your route cuz its all are apartment it take time but they will give you 1 hour which is impossible and later that they will suspend your account for late route i request them please fix all of the bugs in the app as soon as possible thank u
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This app is terrible. I asked them to change my bank details, and after that, they never paid me bac
This app is terrible. I asked them to change my bank details, and after that, they never paid me back my £372. Don't trust this app.
Unreliable
Able to take pods inside buildings now.
But when you take the pod the app takes 2 or 3 seconds to accept the picture. Iphone 17 pro max...
Log off issue solved.
Update 15 06 26. Now app crashes again once open map.
Came here to remember how bad this app i
But when you take the pod the app takes 2 or 3 seconds to accept the picture. Iphone 17 pro max...
Log off issue solved.
Update 15 06 26. Now app crashes again once open map.
Came here to remember how bad this app i