Bad
Not recommended
Low service
Absolutely terrible experience with Relay Parcel Service. The service is unreliable, frustrating and extremely disappointing. Poor communication, unhelpful customer service and a complete lack of care for customers.
Waiting for a parcel is stressful enough without having to deal with such poor service. Customers deserve clear updates, reliable deliveries and proper support when something goes wrong.
I would not recommend Relay Parcel Service to anyone. Very disappointing, and I would avoid using them again.
Waiting for a parcel is stressful enough without having to deal with such poor service. Customers deserve clear updates, reliable deliveries and proper support when something goes wrong.
I would not recommend Relay Parcel Service to anyone. Very disappointing, and I would avoid using them again.
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Stay away from this
Stay away from this, worst service for shopkeepers it is a headache as you can see from reviews. You will regret it
Very very slow
The app is glitching and slow turns off automatically. When every update happens the gets very bad
Bug
Your app is really slow and buggy specially when we scan the yellow label.Crazy it is freezing and takes shops time than ever.fix it first .you are wasting our time and customers time.
Then fix your customer care.such arrogant and pathetic and useless services
Then fix your customer care.such arrogant and pathetic and useless services
Worst interface . Rude drivers
Very slow . The drivers are rude. They ask for wifi if we don’t provide they became rude and ask the staff to bring the parcel outside. They leave the parcel outside as well. Worst behaviour from the delivery drivers
Shopkeepers
Too many bugs and glitches
Hard to find costumes parcels, Very disappointing service and very poor commission. Based on our experience, I would not recommend Relay to other shop owners.
Hard to find costumes parcels, Very disappointing service and very poor commission. Based on our experience, I would not recommend Relay to other shop owners.
Mr T
Very bad courier company no response
Oscar
What a stupid app and delivery service won’t even let you put your phone number in to the app to track your parcel now have to make it more difficult by going to the app I brought from and looking there such a inconvenience
Stay away
Retailers please stay away from them, not worthy for the work you put in. Very low commission.
⭐ 1/5 – Very Poor Service for Shopkeepers
I would strongly advise other shopkeepers to stay away from Relay. The commission rate is extremely low compared with other parcel services, and for the amount of work involved, it is simply not worth it.
The biggest problem is parcel collection. They may say parcels will be collected within one or two days, but in our experience they can be left sitting in the shop for four to six days without being picked up. This takes up valuable space and creates unnecessary problems for the shop.
Then, when the driver finally arrives after several days, they may collect the outgoing parcels but also drop off a very large number of parcels for customer collection all at once. This creates a lot of extra work. You practically need two people at the till — one person just to sort, find and hand over parcels, and another to serve your regular shop customers.
Considering the very low commission, the workload, the storage space required and the unreliable collections, it is simply not worth it for shopkeepers.
Very disappointing service and very poor commission. Based on our experience, I would not recommend Relay to other shop owners.
The biggest problem is parcel collection. They may say parcels will be collected within one or two days, but in our experience they can be left sitting in the shop for four to six days without being picked up. This takes up valuable space and creates unnecessary problems for the shop.
Then, when the driver finally arrives after several days, they may collect the outgoing parcels but also drop off a very large number of parcels for customer collection all at once. This creates a lot of extra work. You practically need two people at the till — one person just to sort, find and hand over parcels, and another to serve your regular shop customers.
Considering the very low commission, the workload, the storage space required and the unreliable collections, it is simply not worth it for shopkeepers.
Very disappointing service and very poor commission. Based on our experience, I would not recommend Relay to other shop owners.
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Re delivery???
Okay re deliver, fine. AFTER 2 WORKING DAYS??? Like you mean something small makes me wait another 2 business days, and even then it might fail again. 0 star relay
Bad
Does not except your phone number to continue so you can’t track your parcels
Couldn’t Reach Support
I want to update the missing parcels. Couldn’t start conversation with chat support.
The app very poor now
I will contact to the customer service there also no connection properly I can’t send the message to relay service centre what going ON how can I contact u
Can't login
I don't know what to tell such a disappointment not login properly very worst when i typed the number nothing works and they don't reply my email also
Doesn’t work
Can’t even get past the landing page. Asks for phone number and then the continue button doesn’t do anything.
Peter
Phone number not excepted
I’ve tried my uk number also put in +44 leaving the 0 out and +44 with the whole number, I get ‘not a proper number’ It’s rubbish don’t bother downloading the app
I’ve tried my uk number also put in +44 leaving the 0 out and +44 with the whole number, I get ‘not a proper number’ It’s rubbish don’t bother downloading the app
Phone number doesn’t work
Try to add my phone number but when I hit enter nothing happens
Really bad
Can’t add phone number so I can’t see where my parcel is…😒
