Product good, customer service abysmal
The product itself seems pretty good. We didn’t get any birds nesting in the first year, but we did see some explore inside the birdhouse I made the mistake of leaving the camera/battery in the garage during the cold weather and it died. My bad, but trying to navigate customer support to find out how to buy a replacement was infuriating. The customer service email address isn’t active, you have to chat on the app. Initially, they said they’d send a replacement, then they took it back. Fine, I’m glad to buy a replacement. It’s my fault. However, there’s no model number or information on how to order the right replacement, and during a week’s worth of asking no one can tell me what to order. In addition, all the chat logs disappear so you can never see what you’ve already talked about with the support team. The birds are already nesting so I’ve had to order a replacement based on my best guess. I will probably move to a different product because it’s so hard to get a decent response from these folks.
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Fix the bugs, Fix AI and Fix firmware
The AI feature does not work. Updating the device also doesn’t work when you add a new feeder which I have 3 and they have all prompted you have a new firmware update and after selecting update the firmware never changes to the latest version and all 3 cameras being the same all have different firmware.
You also need to fix your customer service support emails their all down as of this posting
You also need to fix your customer service support emails their all down as of this posting
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Ai feature doesn’t work
I paid for the premium version, but I have not gotten this ai identifier to work not even one time. Me and my wife are both having the same issue, where you click the button to identify it and it just doesn’t do anything. Can’t add any birds to the diary, difficult to even navigate the app. Horrible experience and the app is a scam. It’s good for just watching the live function, and watching back the birds from that day. Other than that it’s useless and very buggy.
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Nonexistent customer service
Poor response to design flaws
Screen Orientation
The app works ok for my purpose. However it has a major flaw.
After opening the screen is in portrait mode, ok for preview.
Then if I want full-size it will go landscape mode
But if I turn the device to view it correctly it returns to portrait mode.
Meaning I have to lie down holding the screen so it remains in landscape.
A major bug in my opinion.
Please fix this.
After opening the screen is in portrait mode, ok for preview.
Then if I want full-size it will go landscape mode
But if I turn the device to view it correctly it returns to portrait mode.
Meaning I have to lie down holding the screen so it remains in landscape.
A major bug in my opinion.
Please fix this.
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Response from developer
We apologize for the poor experience. Based on your feedback, we will consider relevant improvements. Thank you for your support, and we hope to provide more help in the future.
