Reli Up Global User Reviews

Name: Reli Up Global
Rating: 2.47826 (23 reviews)

Reli Up Global

Reli Technologies LLC

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Product good, customer service abysmal

The product itself seems pretty good. We didn’t get any birds nesting in the first year, but we did see some explore inside the birdhouse I made the mistake of leaving the camera/battery in the garage during the cold weather and it died. My bad, but trying to navigate customer support to find out how to buy a replacement was infuriating. The customer service email address isn’t active, you have to chat on the app. Initially, they said they’d send a replacement, then they took it back. Fine, I’m glad to buy a replacement. It’s my fault. However, there’s no model number or information on how to order the right replacement, and during a week’s worth of asking no one can tell me what to order. In addition, all the chat logs disappear so you can never see what you’ve already talked about with the support team. The birds are already nesting so I’ve had to order a replacement based on my best guess. I will probably move to a different product because it’s so hard to get a decent response from these folks.

Hughmcd

4 months ago

Fix the bugs, Fix AI and Fix firmware

The AI feature does not work. Updating the device also doesn’t work when you add a new feeder which I have 3 and they have all prompted you have a new firmware update and after selecting update the firmware never changes to the latest version and all 3 cameras being the same all have different firmware.

You also need to fix your customer service support emails their all down as of this posting

Kalzone86

4 months ago

Ai feature doesn’t work

I paid for the premium version, but I have not gotten this ai identifier to work not even one time. Me and my wife are both having the same issue, where you click the button to identify it and it just doesn’t do anything. Can’t add any birds to the diary, difficult to even navigate the app. Horrible experience and the app is a scam. It’s good for just watching the live function, and watching back the birds from that day. Other than that it’s useless and very buggy.

Airwave182

4 months ago

Nonexistent customer service

Poor response to design flaws

Cbus OH

5 months ago

Screen Orientation

The app works ok for my purpose. However it has a major flaw.
After opening the screen is in portrait mode, ok for preview.
Then if I want full-size it will go landscape mode
But if I turn the device to view it correctly it returns to portrait mode.
Meaning I have to lie down holding the screen so it remains in landscape.
A major bug in my opinion.
Please fix this.

The Apple Knight

a year ago

Response from developer

We apologize for the poor experience. Based on your feedback, we will consider relevant improvements. Thank you for your support, and we hope to provide more help in the future.

Instructions and Support are good

In my experience, the initial instructions were clear. There are some products I saw before are not so good.

Isom Candra

a year ago

Bird house

It was recommended by a friend who loves birds, and overall I wasn't disappointed. They helped with some issues I met, everything got sort out quickly, so I'll continue to support it.

lero-11

a year ago

Always Greedy

The birdhouse is awesome. The app of course works great if you pay an exorbitant amount of money. Otherwise, you better look at and download your videos daily or they will be lost. No bird info without paying either. It is getting pretty typical to have an amazing product ruined by the greed of the app runners.

ɞʟıṅɢɢıяʟ224

a year ago

Response from developer

Dear Reli user, Thank you for your feedback. We’ve discussed this internally and wanted to clarify a few things: 1. We offer 3 days of cloud storage for free, other brands charge for this from day one. 2. Our subscription plan includes more than just cloud storage, so the overall cost isn’t as high as it might seem. That said, the app remains fully functional even if you choose not to subscribe, nothing is blocked. If you have any other questions, and we’d be happy to clear things up. Wishing you all the best!

Good Movement

Bought it as a gift for my dad, he said it's a great experience that lets him observe the birds' movements and behaviors at any time.

Qunide ba

a year ago

Beeps When Motioned Triggered

The camera started to beep every time when motion sensor is triggered. This started a few days ago and it’s been like that. The app has no way to turn that sound off. It is very bothersome and makes me think someone has hacked into the system like someone is trying to speak to it. Please investigate and have this fixed as soon as possible.

LudlowNY

a year ago

Usability

Drops connection and has to reconnect 95% on opening.
I have the app on both my iPhone and iPad.
Screen orientation is poor. Portrait mode period.
Full screen is nice if your head can bend 90deg.
Stays charged even with solar panel covered with snow.
Barely adequate overall.

The Apple Knight

a year ago

Response from developer

We apologize for the poor experience. Based on your feedback, we will consider relevant improvements. Thank you for your support, and we hope to provide more help in the future.

Run away

This is a total ripoff…buy a $200 birdhouse and the app doesn’t work in any way and customer support is exactly the same way…no bueno!!!!

Stonesinvt

2 years ago

Response from developer

We're sorry for any inconvenience caused. Please contact our customer service with the details, and we'll help you to solve the problems ASAP. Thank you for your support!

Simple and Easy to Use

I absolutely love this bird-watching app! It’s incredibly easy to set up and use – no complicated steps or technical know-how required. The interface is intuitive, and within minutes, I was able to connect the camera and start enjoying the birds in my backyard. Perfect for both beginners and seasoned bird watchers. Highly recommend it!

昵称不是匿名

2 years ago

awesome AI bird recognition

The app really elevates the whole experience, especially the AI bird recognition feature. It correctly identifies the species that visit my feeder and provides tons of interesting facts about each bird. I've becọme an even bigger bird lover thanks to this app!

Kamala Larae

2 years ago

Bird house

The app isn’t working at all .it saying failer .i took a pic of it if you want to see it .:/ .i hope you guys fix the problem bc I love the bird house .

Jmj92691

2 years ago

Response from developer

Thank you very much you will like our products, it is our honor, secondly also we are deeply sorry for the unpleasent experience brought to you. Please find the Account-Help-Reli App in the App and give us your feedback on where the failure is displayed. After receiving the information, we will contact you to solve the problem as soon as possible.

Rarely Connects

Not sure which is worse, this app or the actual product. Either way they never want to connect. I can have my phone and cameras right next to my Wi-Fi, and I keep getting connection errors.

tkeila

2 years ago

Response from developer

We apologize for any inconvenience caused. Upon reviewing your issue, you can try reconnecting your device and check if the network environment is stable. If the issue persists, please use the help function in the app to submit your problem. Our customer service team will contact you promptly to assist you. We will continue to update and enhance the experience. We recommend downloading the latest version of the app. If you have any other questions, please let us know.

Bird house

I just got this and everything worked fine .2 week later it saying offline ugh

Jmj92691

2 years ago

It works. Sometimes

Takes forever to load on live few and fails most of the time.

JP18888

2 years ago

Response from developer

We apologize for any inconvenience caused. Please check the network environment or restart the app to see if it helps. We are investigating this issue internally and will address it promptly once identified. We will continue to update and optimize the experience. If you have any other questions, please let us know.

It’s ok

4 stars is generous.
It always asks me to set up a bird house o already set up. Please lose this auto sensing to stop annoying us.

Lost connection and had to set up again.
Other person who can’t connect should get support rather than trash you with one star. My five is for that dumb dumb.

App needs work.

I’ll say positive things when it’s there.

Fanrocket