De pire en pire
Le développement de cette application est une catastrophe: connexion instable, plante la communication après 2 minutes d’utilisation….
Product good, customer service abysmal
The product itself seems pretty good. We didn’t get any birds nesting in the first year, but we did see some explore inside the birdhouse I made the mistake of leaving the camera/battery in the garage during the cold weather and it died. My bad, but trying to navigate customer support to find out how to buy a replacement was infuriating. The customer service email address isn’t active, you have to chat on the app. Initially, they said they’d send a replacement, then they took it back. Fine, I’m glad to buy a replacement. It’s my fault. However, there’s no model number or information on how to order the right replacement, and during a week’s worth of asking no one can tell me what to order. In addition, all the chat logs disappear so you can never see what you’ve already talked about with the support team. The birds are already nesting so I’ve had to order a replacement based on my best guess. I will probably move to a different product because it’s so hard to get a decent response from these folks.
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Fix the bugs, Fix AI and Fix firmware
The AI feature does not work. Updating the device also doesn’t work when you add a new feeder which I have 3 and they have all prompted you have a new firmware update and after selecting update the firmware never changes to the latest version and all 3 cameras being the same all have different firmware.
You also need to fix your customer service support emails their all down as of this posting
You also need to fix your customer service support emails their all down as of this posting
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Ai feature doesn’t work
I paid for the premium version, but I have not gotten this ai identifier to work not even one time. Me and my wife are both having the same issue, where you click the button to identify it and it just doesn’t do anything. Can’t add any birds to the diary, difficult to even navigate the app. Horrible experience and the app is a scam. It’s good for just watching the live function, and watching back the birds from that day. Other than that it’s useless and very buggy.
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Téléchargement des vidéos impossible
Depuis la dernière mise à jour, le téléchargement des videos est impossible : le bouton n’apparaît plus dans l’application. Par ailleurs, celle ci ne notifie plus lors de nouveaux événements. Enfin, le support ne répond pas !
Nonexistent customer service
Poor response to design flaws
Screen Orientation
The app works ok for my purpose. However it has a major flaw.
After opening the screen is in portrait mode, ok for preview.
Then if I want full-size it will go landscape mode
But if I turn the device to view it correctly it returns to portrait mode.
Meaning I have to lie down holding the screen so it remains in landscape.
A major bug in my opinion.
Please fix this.
After opening the screen is in portrait mode, ok for preview.
Then if I want full-size it will go landscape mode
But if I turn the device to view it correctly it returns to portrait mode.
Meaning I have to lie down holding the screen so it remains in landscape.
A major bug in my opinion.
Please fix this.
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Instructions and Support are good
In my experience, the initial instructions were clear. There are some products I saw before are not so good.
Tagebuch
Wie kann ich den ein altes Tagebuch löschen und ein neues anlegen? Es ist leider nicht möglich :(
Bird house
It was recommended by a friend who loves birds, and overall I wasn't disappointed. They helped with some issues I met, everything got sort out quickly, so I'll continue to support it.
Always Greedy
The birdhouse is awesome. The app of course works great if you pay an exorbitant amount of money. Otherwise, you better look at and download your videos daily or they will be lost. No bird info without paying either. It is getting pretty typical to have an amazing product ruined by the greed of the app runners.
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Good Movement
Bought it as a gift for my dad, he said it's a great experience that lets him observe the birds' movements and behaviors at any time.
Beeps When Motioned Triggered
The camera started to beep every time when motion sensor is triggered. This started a few days ago and it’s been like that. The app has no way to turn that sound off. It is very bothersome and makes me think someone has hacked into the system like someone is trying to speak to it. Please investigate and have this fixed as soon as possible.
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Usability
Drops connection and has to reconnect 95% on opening.
I have the app on both my iPhone and iPad.
Screen orientation is poor. Portrait mode period.
Full screen is nice if your head can bend 90deg.
Stays charged even with solar panel covered with snow.
Barely adequate overall.
I have the app on both my iPhone and iPad.
Screen orientation is poor. Portrait mode period.
Full screen is nice if your head can bend 90deg.
Stays charged even with solar panel covered with snow.
Barely adequate overall.
Response from developer
We apologize for the poor experience. Based on your feedback, we will consider relevant improvements. Thank you for your support, and we hope to provide more help in the future.
Run away
This is a total ripoff…buy a $200 birdhouse and the app doesn’t work in any way and customer support is exactly the same way…no bueno!!!!
Es gibt nichts in Deutsch
Auch mit geringen Englischkenntnissen haben wir soweit alles installiert.
Leider geht nirgends hervor wie die Kamera eingeschaltet wird
Die Installation wird bestätigt ebenso der WLAN Anschluss jedoch zur Kamera entsteht keine Verbindung
Leider geht nirgends hervor wie die Kamera eingeschaltet wird
Die Installation wird bestätigt ebenso der WLAN Anschluss jedoch zur Kamera entsteht keine Verbindung
Simple and Easy to Use
I absolutely love this bird-watching app! It’s incredibly easy to set up and use – no complicated steps or technical know-how required. The interface is intuitive, and within minutes, I was able to connect the camera and start enjoying the birds in my backyard. Perfect for both beginners and seasoned bird watchers. Highly recommend it!
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awesome AI bird recognition
The app really elevates the whole experience, especially the AI bird recognition feature. It correctly identifies the species that visit my feeder and provides tons of interesting facts about each bird. I've becọme an even bigger bird lover thanks to this app!
Bird house
The app isn’t working at all .it saying failer .i took a pic of it if you want to see it .:/ .i hope you guys fix the problem bc I love the bird house .
Rarely Connects
Not sure which is worse, this app or the actual product. Either way they never want to connect. I can have my phone and cameras right next to my Wi-Fi, and I keep getting connection errors.
