Reliance is a loser when it comes to building apps and websites
Was force-sold a 4-year resQ plan (₹5999) with my AC at Reliance Digital. All benefits were explained verbally — no brochure, no document, nothing on email/SMS, and even the app shows errors instead of plan details.
The app and the website both show my AC and ResQ plan listed, but they show “This product is not serviceable” errors.
Called support on toll free — they said maybe it’s some technical issue. But it’s been 40+ days since I have been seeing this error.
Sent a detailed email, but instead of fixing the app issue or understanding it, they simply created a AC service request and now technicians are calling for AC servicing (which I didn’t ask for). They also ignored my request for a refund.
Also, there’s zero clarity between Panasonic and resQ on who handles warranty and free services during the first year. Overall, very confusing and poorly managed experience.
Reliance is always a loser when it comes to building apps and websites - both at tech product management and software engineering.
The app and the website both show my AC and ResQ plan listed, but they show “This product is not serviceable” errors.
Called support on toll free — they said maybe it’s some technical issue. But it’s been 40+ days since I have been seeing this error.
Sent a detailed email, but instead of fixing the app issue or understanding it, they simply created a AC service request and now technicians are calling for AC servicing (which I didn’t ask for). They also ignored my request for a refund.
Also, there’s zero clarity between Panasonic and resQ on who handles warranty and free services during the first year. Overall, very confusing and poorly managed experience.
Reliance is always a loser when it comes to building apps and websites - both at tech product management and software engineering.
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Worthless support
I booked an AC service. The technician told time there is Gas leakage in compressor and Made me she’ll out ₹4500+ for the various cleaning and air filling he performed. I asked him for a bill. He told he’ll share. I am repeatedly calling him he keeps assuring me he’ll share. Tired I call ResQ customer care. They didn’t register my complaint. Told I need to speak to the store. After multiple insisting they shared some number. Now the store guy has assured me he’ll arrange for the bill by EOD. Will update the review based on that.
But the overall experience of the ResQ is pathetic. Can’t rely on them for tracking anything. It’s highly bureaucratic and point you back to the store for any resolutions. This is shameless for a Brand like Reliance.
I would advise other customers directly reach to brands like LG for any maintenance service if you don’t want to get scammed by the Service personnel.
But the overall experience of the ResQ is pathetic. Can’t rely on them for tracking anything. It’s highly bureaucratic and point you back to the store for any resolutions. This is shameless for a Brand like Reliance.
I would advise other customers directly reach to brands like LG for any maintenance service if you don’t want to get scammed by the Service personnel.
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Pathetic experience with Resq service
I have water filter and needs to replace the filter. I have purchased extended service plan , when I raised service ticket, it allowed me to raise but no action after they . And after few days they close the ticket. It’s been 1 month I am chasing but they end up raising a complaint or another service request with assurance that it will be addressed in 48 hours but no action.
I’m made a big mistake to believe in Reliance service. I probably go market and check who can replace the filter even I have to pay for the same
My requests to all not to buy product from Reliance if you are looking for service from Resq . I hopeful they will address by taking action on service team and make strong process and have some option for customer to add comment in ticket and have option to escalate if not addressed within time limit
I’m made a big mistake to believe in Reliance service. I probably go market and check who can replace the filter even I have to pay for the same
My requests to all not to buy product from Reliance if you are looking for service from Resq . I hopeful they will address by taking action on service team and make strong process and have some option for customer to add comment in ticket and have option to escalate if not addressed within time limit
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Waste of time waste of money waste of energy
Reliance ResQ is rally unreliable. response time is very poor they need 1 week to just to schedule the service for my water purifier and waiting for reimbursement from more then 60 days.
I have faced many mess from very beginning.
Even though I had purchased the coverage of 4 years for my product in 2021. My warranty supposed to start by 2022 but for some reason it was still showing product not covered under any warranty after many follow ups they were not able to resolve the issue on calls neither in emails finally I had to visit nearby store to rectify the warranty details for my product by again resubmitting my original invoice and ResQ booklet which was really painful because it’s been already a year since I purchased this product and I had to search for this in all my old folders they really made me sick for few months with this kind of hassles.
And this still continued when each time I booked the service I never got direct service from ResQ service Center they always sent technicians from third party with average response time of 1 week and I also end up paying them again from my pocket for each service and I had to again submit the bills to the ResQ team and wait for the refunds and this process on average take minimum 1 month and it needs multiple reminders through calls and emails still they continue responding with automatic email responses.
I really had a very bad experience with this product from very beginning till now I hope this feedback will help other why no to choose ResQ for your products.
This is really tiresome !!
I have faced many mess from very beginning.
Even though I had purchased the coverage of 4 years for my product in 2021. My warranty supposed to start by 2022 but for some reason it was still showing product not covered under any warranty after many follow ups they were not able to resolve the issue on calls neither in emails finally I had to visit nearby store to rectify the warranty details for my product by again resubmitting my original invoice and ResQ booklet which was really painful because it’s been already a year since I purchased this product and I had to search for this in all my old folders they really made me sick for few months with this kind of hassles.
And this still continued when each time I booked the service I never got direct service from ResQ service Center they always sent technicians from third party with average response time of 1 week and I also end up paying them again from my pocket for each service and I had to again submit the bills to the ResQ team and wait for the refunds and this process on average take minimum 1 month and it needs multiple reminders through calls and emails still they continue responding with automatic email responses.
I really had a very bad experience with this product from very beginning till now I hope this feedback will help other why no to choose ResQ for your products.
This is really tiresome !!
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Worst service at Park Street centre
I had a very bad experience buying a 55’ LG Qled TV from Park Street centre. I had to wait for 2 hrs to complete the billing. The centre manager Mr Banerjee had no idea of the rates and it took 2 hours to fix the rates promised to me in their system. He was literally arguing with his counterpart and LG sales person to finalise the rates and put it into their system. After the purchase I wanted the installation on the next Sunday morning and requested the same to them. After their confirmation 1 week ahead, the installation guy could not reach on time when the time was booked 7 days in advance. Service is really poor and I deeply regret purchasing my TV from Reliance Digital, Park Street centre. I should have read the reviews before taking this decision.
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Pathetic service
I have a very disappointing service from reliance resQ . There is no way to escalate the service request and no proper response from the team after raising the complaint. Complaint registered via resQ app 7 days ago and still no response from the team after raising. If we reach customer care they will say that you will get a call back from concerned team with in 48 hours and your issue will be resolved ASAP. For reliance I believe the ASAP is multiple weeks. Very much disappointed with the service and gentle request to others please do not go for extended warranty from reliance , the enthusiasm which they are showing during the extended warranty sales you will not get the same response when your product needs the service.
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Disappointing Experience – Poor Service and No Accountability
I had a terrible experience using the Reliance Digital Service App. I bought a AC from a Reliance Digital showroom, but right from installation to support, the service has been completely unprofessional and unreliable.
The app promises “quick support” and “seamless service requests,” but in reality, I had to make endless calls and follow-ups just to get a basic installation done. Technicians kept changing, were rude, untrained, and never showed up on time. Even after installation, the AC stopped cooling within a day, and the same gas leakage issue has happened twice within just 10 days of purchase.
Despite registering complaints through the app and calling the service center multiple times, the support was painfully slow and inefficient. The AC was meant for my elderly parents, and because of this mess, they haven’t been able to sleep properly for over a week.
The app doesn’t let you track service effectively, escalation is difficult, and there’s zero accountability.
Reliance needs to seriously rethink its after-sales support and technician management. Until then, I would not recommend anyone to rely on this app for service.
The app promises “quick support” and “seamless service requests,” but in reality, I had to make endless calls and follow-ups just to get a basic installation done. Technicians kept changing, were rude, untrained, and never showed up on time. Even after installation, the AC stopped cooling within a day, and the same gas leakage issue has happened twice within just 10 days of purchase.
Despite registering complaints through the app and calling the service center multiple times, the support was painfully slow and inefficient. The AC was meant for my elderly parents, and because of this mess, they haven’t been able to sleep properly for over a week.
The app doesn’t let you track service effectively, escalation is difficult, and there’s zero accountability.
Reliance needs to seriously rethink its after-sales support and technician management. Until then, I would not recommend anyone to rely on this app for service.
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Worst service ever
Incompetent Service, Zero Accountability, and Deceptive Warranty Sales - A Warning to All Buyers"
"I deeply regret purchasing my AC from Reliance Digital, largely due to the disastrous experience with their service arm, Reliance ResQ. Their service request management is non-existent, making it impossible to track the status of your complaints. What's even more frustrating is how their sales team aggressively pushed me to purchase an extended warranty. My Haier AC already had a manufacturer's warranty valid until June 2026, yet I was pressured into buying an additional two years of coverage (from 2026 to 2028) by paying extra.
This extended warranty has proven utterly useless. The engineer assigned to my AC installation was clearly unqualified and inexperienced, resulting in a flawed installation that has caused me significant inconvenience and distress. Despite my persistent efforts to reach out and seek resolution, my calls and requests have gone unanswered time and again. This level of negligence and lack of customer support, especially after being sold an unnecessary and unfulfilled extended warranty, is shocking. Save yourself the headache and avoid Reliance Digital and Reliance ResQ at all costs. Their sales tactics are misleading, and their service is non-existent.
"I deeply regret purchasing my AC from Reliance Digital, largely due to the disastrous experience with their service arm, Reliance ResQ. Their service request management is non-existent, making it impossible to track the status of your complaints. What's even more frustrating is how their sales team aggressively pushed me to purchase an extended warranty. My Haier AC already had a manufacturer's warranty valid until June 2026, yet I was pressured into buying an additional two years of coverage (from 2026 to 2028) by paying extra.
This extended warranty has proven utterly useless. The engineer assigned to my AC installation was clearly unqualified and inexperienced, resulting in a flawed installation that has caused me significant inconvenience and distress. Despite my persistent efforts to reach out and seek resolution, my calls and requests have gone unanswered time and again. This level of negligence and lack of customer support, especially after being sold an unnecessary and unfulfilled extended warranty, is shocking. Save yourself the headache and avoid Reliance Digital and Reliance ResQ at all costs. Their sales tactics are misleading, and their service is non-existent.
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Useless Support And Service
I had bought a Whirlpool fridge from Reliance on 27th and since then there has been a problem in that fridge which has not been resolved yet and it has been more than a month now. A technician had come to that fridge once, they just said that it will need replacement for which I went to the store and talked to them, they said that you should talk to the helpline about this, when I talked to the helpline then they said that it will be replaced from the store only and not from customer support and when I went to the store and talked to them they said that there are some products which only Whirlpool people will replace and then I talked there also but they also said that it will be replaced from the store only because The product has been purchased from reliance. When I again went to the store and talked to them they said that I have sent an email regarding this and it will be done within 2 to 3 days. From 16 till now no revert or technical issue has been fixed nor has replacement been done. And after that again when I talked to the store they said that Sir's approval has come but due to some glitch there is a problem in your replacement which has not been fixed till now and it has been more than 15 days now. Even after calling the helpline repeatedly and talking to the store there was no revert or any answer nor any response from the customer support or the store. Truly a useless service of you people. You guys give such support and the fridge has been there for more than a month, anyway it is a defective fridge at home
DON’T FOOL YOUR CUSTOMERS, IT IS BECAUSE OF THEM THAT YOUR STORE RUNS
DON’T FOOL YOUR CUSTOMERS, IT IS BECAUSE OF THEM THAT YOUR STORE RUNS
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Worst experience
I purchased AC last year in a reliance digital store ..I experienced very badly on my Ac ... I raised a service executives who said that your service is complete 2 -3 days ..but now 15 days are completed but the service team does not come... Again I called customer service and they said that your service was completed but neither service team came home and also showed fake status that your service was completed...now I still wait for AC service..such v fake reliance service and fake people and also bad quality products.. I experienced very very very bad reliance digital.. please don't buy products in the reliance store please go to another brand Store... This is my last experience in a reliance digital store.
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No proper follow up
I had a disappointing experience with the service process. I raised a request for a repair, and the technician visited, informing me that a spare part needed to be ordered. After a few days, I found out that my service request had been closed without my knowledge, and they didn’t even ask for an OTP to confirm closure. This raises concerns about whether requests are being closed without actually being resolved.
I had to raise a new complaint regarding this issue, and only then was my problem addressed. The overall experience was frustrating and time-consuming. The service team needs to improve communication and transparency in handling customer requests.
I had to raise a new complaint regarding this issue, and only then was my problem addressed. The overall experience was frustrating and time-consuming. The service team needs to improve communication and transparency in handling customer requests.
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Worst customer service
My biggest mistake, I should’ve read the reviews before making my purchase through reliance digital, I’ve made multiple complaints raised multiple times service request to assign a technician however nobody showed up, after following up since long time, finally the technician showed up and took the part of my microwave, also promised to fixed it within 2 days, guess what? he never shared any updates nor receiving our calls, when I called customer care, representatives stated they don’t have any details of technicians which are assigned for service request however they can raise another service request or complaint for our issue, after raising the complaint till now there is no update, now it’s been almost 20 days the technician stole the part of my microwave, I’ve left with no other option to file a police complaint or take reliance Digital to consumer court
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Pathetic Service and Fraud Scam from ResQ
One of the fraud agency and Reliance ResQ They make you buy extended warranty at the time of sale purchase of new AC.
They do very improper installation to consume more coppper pipe and wire
That how they charge you more
I have bought AC one year ago but due to improper installation of fraud Reliance ResQ team
Almost every month from the date of installs I log service request
They appoint one technician who is only know how to clean the AC in just 5 min just imagine how they do it
Very pathetic
Even they don’t even responds to the email which sent to their office email ID
Very pathetic service provider and brand through sab k sab chore hai
Last month 21st May I have logged compliment about leakage they don’t respond but they have arranged one technician who very good to clean to AC in 5 min
They have mentioned that they have change some part of the AC but they didn’t change any part but they consume that amount from company such a fraud people
and things month again on 5th June again I have faced same issues but they don’t respond
Such a big fraud people ………..
They do very improper installation to consume more coppper pipe and wire
That how they charge you more
I have bought AC one year ago but due to improper installation of fraud Reliance ResQ team
Almost every month from the date of installs I log service request
They appoint one technician who is only know how to clean the AC in just 5 min just imagine how they do it
Very pathetic
Even they don’t even responds to the email which sent to their office email ID
Very pathetic service provider and brand through sab k sab chore hai
Last month 21st May I have logged compliment about leakage they don’t respond but they have arranged one technician who very good to clean to AC in 5 min
They have mentioned that they have change some part of the AC but they didn’t change any part but they consume that amount from company such a fraud people
and things month again on 5th June again I have faced same issues but they don’t respond
Such a big fraud people ………..
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Most messy app
This is the worst app ever made. It is so poorly built that it does not allow the customer to raise any complain until the previous ticket has been closed. Which means if the people who repair forgets to close the earlier ticket then the customer is left with no choice but to call to the customer care. Secondly, there are several products which are not updated on the app even after buying the ResQ plan. So you have to make sure that you have the yellow coloured book ready at home when the people visit to repair or service. Imagine if you lose the book, you have no proof. their entire database at the backend is a big mess. Not updated and not fixed. I have raised several complaints on their call centre and even on email but nobody cares. Essentially, you are only paying for a headache.
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Disgusting after sales support and app support
Very useless service by your contact Center executive. I got my address changed 6 months ago and getting regular RO service in new address but your record still shows old address. Your executive says he doesn’t have any authority to do anything. Not there is any supervisor available. Just write email again and again to repeatedly get address change in records which you guys don’t record. Now Sharp TV NEEDS IMMEDIATE repair. But your entire system is paralysed in absence of correct address in your system. Your app doesn’t give option to change address and contact Center takes SIX HOURS to get through. So net net reliance digital service support is in SHAMBLES
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Worst service
Worst service ever from this 3rd party always go for official store. Customer support don’t know delivery executive phone number or store phone number and app is outdated. These days delivery executives are equipped with excellent tracking systems , digital payment pos devices , apps etc and this reliance digital is so outdated living in Stone Age. Tracking system is designed by 3 year old kid. Customer support is the worst , if you call them they don’t know anything , sometimes they even cut your call because they don’t know what to say. Bought a fridge from reliance digital store and that was my biggest mistake. Never gonna use any reliance service again, I reckon everyone to use official company stores not this third party.
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Worst service ever seen
Really a shame and pain for our country. This company is just to rob our country India. I have purchased RO from reliance digital and even took 5 year warranty. Purchased product is just 4 months old. They said unlimited health checkup according to WHO water below 30 TDS is distillied water and is a poison for human body but we are drinking it because of reliance service. Reliance engineer visited our house 7 days ago and broke per-filter and that shameful person is even asking me to pay for purchasing new ore-filter which he broke and then left house even without checking RO and without maintaining it. That person was not even having tools with him. Pathetic service engineer. One more bigger miracle of this company from last 7 days I am receiving call from reliance for feedback and even call from their engineer and they are asking me what happened to my RO machine but no one is visiting to do the maintanence work. When I complain abou their engineer deed that he broke my pre-filter and asked money to replace it with new one then this company is not taking any action and now after 7 days they have closed my service ticket my saying we have successfully repaired your RO machine. Now GOD only know how a person repair RO without visiting client house and without touching the machine they must be alliance and must be having non touch technology in which a person can just think of maintanence work and machine will automatically get maintained and repaired.
Most pethatic service ever seen in my life.
Most pethatic service ever seen in my life.
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Of no use
It reflects entries for products that were faulty and were replaced. Strangely, these are still under warranty when it shouldn’t be. There are multiple entries for my product and the ResQ service that I purchased doesn’t reflect in the app at all. I raised a service request through their app and the technician came after five days from the assigned date, saying that he got informed of the request only now. If I try to track the maintenance request, then it’s still stuck on the earlier assigned date. Spoke to their customer care and the attitude was really poor, he just said that the technician must have got stuck somewhere. I wish I hadn’t purchased their ResQ service because Reliance very eagerly sells their product, but to track and get a servicing done is nightmare, and this app is of no use in this ordeal.
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Reconnect products and services are very worst
I am one of the reconnect products user from many years have purchased Ac and washing machine and many other reconnect products form Relaince digital ,one of my washing machine faced a problem 2months ago I have raised a complaint in app and by making a call as well now the app is not all showing my token and customer care was not attending the call -one person from Relaince came after a month and collected money to replace the part but no response from the team from 1month. Iam the one who supports and encourages my friends to buy reconnect products all the time ; every time they disappoints us and proves that Relaince services team as worst all the time.
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Use company installation service, not resQ
Unfortunately, I purchased resQ installation service for 1200 along with my Samsung ac purchased from Reliance Digital seeing a next day delivery. That was the only merit and demerits followed surpassed this many times. Most of the claims regarding features of the ac turned out false on delivery. It was a normal inverter ac and no other features claimed in the site were not part of the model. But the price of the product was almost same on different online platforms and so I didn’t worry much. Coming back to the resQ services, they are imposing this on customer saying replacement of the ac won’t be available if not. The installation is subcontracted I think, and two guys reached for installation. They were definitely not trained for this particular company ac. After 3 to 4 hours of rigorous attempt, some how it made install in my apartment even though the builder provided all wires and pipes ready made in the room. The only work expected from resQ team was fitting stand for the outdoor unit in my balcony and fixing indoor unit on the space provided. The unprofessional idiots were standing over my outdoor unit for drilling on the wall. The alignment of the outdoor unit lost for ever and now it is vibrating and noisy. After all these exercise, they demand 500 as installation charge. Sometimes a wrong decision in your life leave a life long regret. So I strongly advice you to directly contact the company for installation even if it cost little more than resQ. I am an engineer by profession with doctoral degree in electrical engineering and still wondering why I took this wrong decision. Be careful
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