Reliance is a loser when it comes to building apps and websites
Was force-sold a 4-year resQ plan (₹5999) with my AC at Reliance Digital. All benefits were explained verbally — no brochure, no document, nothing on email/SMS, and even the app shows errors instead of plan details.
The app and the website both show my AC and ResQ plan listed, but they show “This product is not serviceable” errors.
Called support on toll free — they said maybe it’s some technical issue. But it’s been 40+ days since I have been seeing this error.
Sent a detailed email, but instead of fixing the app issue or understanding it, they simply created a AC service request and now technicians are calling for AC servicing (which I didn’t ask for). They also ignored my request for a refund.
Also, there’s zero clarity between Panasonic and resQ on who handles warranty and free services during the first year. Overall, very confusing and poorly managed experience.
Reliance is always a loser when it comes to building apps and websites - both at tech product management and software engineering.
The app and the website both show my AC and ResQ plan listed, but they show “This product is not serviceable” errors.
Called support on toll free — they said maybe it’s some technical issue. But it’s been 40+ days since I have been seeing this error.
Sent a detailed email, but instead of fixing the app issue or understanding it, they simply created a AC service request and now technicians are calling for AC servicing (which I didn’t ask for). They also ignored my request for a refund.
Also, there’s zero clarity between Panasonic and resQ on who handles warranty and free services during the first year. Overall, very confusing and poorly managed experience.
Reliance is always a loser when it comes to building apps and websites - both at tech product management and software engineering.
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Worthless support
I booked an AC service. The technician told time there is Gas leakage in compressor and Made me she’ll out ₹4500+ for the various cleaning and air filling he performed. I asked him for a bill. He told he’ll share. I am repeatedly calling him he keeps assuring me he’ll share. Tired I call ResQ customer care. They didn’t register my complaint. Told I need to speak to the store. After multiple insisting they shared some number. Now the store guy has assured me he’ll arrange for the bill by EOD. Will update the review based on that.
But the overall experience of the ResQ is pathetic. Can’t rely on them for tracking anything. It’s highly bureaucratic and point you back to the store for any resolutions. This is shameless for a Brand like Reliance.
I would advise other customers directly reach to brands like LG for any maintenance service if you don’t want to get scammed by the Service personnel.
But the overall experience of the ResQ is pathetic. Can’t rely on them for tracking anything. It’s highly bureaucratic and point you back to the store for any resolutions. This is shameless for a Brand like Reliance.
I would advise other customers directly reach to brands like LG for any maintenance service if you don’t want to get scammed by the Service personnel.
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Pathetic experience with Resq service
I have water filter and needs to replace the filter. I have purchased extended service plan , when I raised service ticket, it allowed me to raise but no action after they . And after few days they close the ticket. It’s been 1 month I am chasing but they end up raising a complaint or another service request with assurance that it will be addressed in 48 hours but no action.
I’m made a big mistake to believe in Reliance service. I probably go market and check who can replace the filter even I have to pay for the same
My requests to all not to buy product from Reliance if you are looking for service from Resq . I hopeful they will address by taking action on service team and make strong process and have some option for customer to add comment in ticket and have option to escalate if not addressed within time limit
I’m made a big mistake to believe in Reliance service. I probably go market and check who can replace the filter even I have to pay for the same
My requests to all not to buy product from Reliance if you are looking for service from Resq . I hopeful they will address by taking action on service team and make strong process and have some option for customer to add comment in ticket and have option to escalate if not addressed within time limit
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Waste of time waste of money waste of energy
Reliance ResQ is rally unreliable. response time is very poor they need 1 week to just to schedule the service for my water purifier and waiting for reimbursement from more then 60 days.
I have faced many mess from very beginning.
Even though I had purchased the coverage of 4 years for my product in 2021. My warranty supposed to start by 2022 but for some reason it was still showing product not covered under any warranty after many follow ups they were not able to resolve the issue on calls neither in emails finally I had to visit nearby store to rectify the warranty details for my product by again resubmitting my original invoice and ResQ booklet which was really painful because it’s been already a year since I purchased this product and I had to search for this in all my old folders they really made me sick for few months with this kind of hassles.
And this still continued when each time I booked the service I never got direct service from ResQ service Center they always sent technicians from third party with average response time of 1 week and I also end up paying them again from my pocket for each service and I had to again submit the bills to the ResQ team and wait for the refunds and this process on average take minimum 1 month and it needs multiple reminders through calls and emails still they continue responding with automatic email responses.
I really had a very bad experience with this product from very beginning till now I hope this feedback will help other why no to choose ResQ for your products.
This is really tiresome !!
I have faced many mess from very beginning.
Even though I had purchased the coverage of 4 years for my product in 2021. My warranty supposed to start by 2022 but for some reason it was still showing product not covered under any warranty after many follow ups they were not able to resolve the issue on calls neither in emails finally I had to visit nearby store to rectify the warranty details for my product by again resubmitting my original invoice and ResQ booklet which was really painful because it’s been already a year since I purchased this product and I had to search for this in all my old folders they really made me sick for few months with this kind of hassles.
And this still continued when each time I booked the service I never got direct service from ResQ service Center they always sent technicians from third party with average response time of 1 week and I also end up paying them again from my pocket for each service and I had to again submit the bills to the ResQ team and wait for the refunds and this process on average take minimum 1 month and it needs multiple reminders through calls and emails still they continue responding with automatic email responses.
I really had a very bad experience with this product from very beginning till now I hope this feedback will help other why no to choose ResQ for your products.
This is really tiresome !!
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Worst service at Park Street centre
I had a very bad experience buying a 55’ LG Qled TV from Park Street centre. I had to wait for 2 hrs to complete the billing. The centre manager Mr Banerjee had no idea of the rates and it took 2 hours to fix the rates promised to me in their system. He was literally arguing with his counterpart and LG sales person to finalise the rates and put it into their system. After the purchase I wanted the installation on the next Sunday morning and requested the same to them. After their confirmation 1 week ahead, the installation guy could not reach on time when the time was booked 7 days in advance. Service is really poor and I deeply regret purchasing my TV from Reliance Digital, Park Street centre. I should have read the reviews before taking this decision.
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