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Frustrating Experience with Zero Resolution
I tried setting up my agent profile on Remine, and it’s been nothing but a frustrating experience.
As an agent, I’m a member of two separate MLSs. When attempting to log in for one of them, I kept receiving an error saying my account didn’t exist. I reached out to customer support via email over a month ago. They responded by telling me I was using the wrong login and provided one they had on file—which I knew was incorrect.
I tried their suggested login anyway, and it pulled up another agent’s profile from a completely different brokerage. Huge red flag.
I immediately reported this issue and provided my correct user ID again. I was told the issue was being escalated. Since then, I’ve followed up multiple times through email and chat, and every time I get the same response: “It’s been escalated.”
Well, it’s now been over a month, and absolutely nothing has been resolved.
If you’re an agent working across multiple MLSs, I would strongly caution against using Remine. The lack of follow-through, combined with serious account/data concerns, is unacceptable.
I hope they fix these issues eventually, but for now, I won’t be using Remine.
I tried setting up my agent profile on Remine, and it’s been nothing but a frustrating experience.
As an agent, I’m a member of two separate MLSs. When attempting to log in for one of them, I kept receiving an error saying my account didn’t exist. I reached out to customer support via email over a month ago. They responded by telling me I was using the wrong login and provided one they had on file—which I knew was incorrect.
I tried their suggested login anyway, and it pulled up another agent’s profile from a completely different brokerage. Huge red flag.
I immediately reported this issue and provided my correct user ID again. I was told the issue was being escalated. Since then, I’ve followed up multiple times through email and chat, and every time I get the same response: “It’s been escalated.”
Well, it’s now been over a month, and absolutely nothing has been resolved.
If you’re an agent working across multiple MLSs, I would strongly caution against using Remine. The lack of follow-through, combined with serious account/data concerns, is unacceptable.
I hope they fix these issues eventually, but for now, I won’t be using Remine.
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