Ayong 66
Response from developer
Hello Ayong 66! Thank you for taking the time to share your feedback! We’d love to hear more about your experience with the app. If you’ve encountered any issues or have suggestions, please feel free to contact our support team at support@rokuon-remote.com. We truly appreciate your feedback and hope you continue enjoying the app. Kind regards, TV Remote for Roku Devices Support Team
Don’t be fooled by this app
Response from developer
Hi there! Thank you for sharing your feedback. We’re sorry for the confusion and understand how frustrating this situation must be. Our subscription terms and trial details are available before subscribing, but we understand that you downloaded the app by mistake. Unfortunately, refunds are handled directly by Apple, and we’re unable to make refund decisions on their behalf. We recommend reaching out to Apple Support again, as they may be able to provide additional options or clarify their policies regarding refunds. We appreciate your feedback and apologize for the inconvenience. Best regards, TV Remote for Roku Devices Support Team
Thanks
Response from developer
Hello Xander cuevas! Please accept our gratitude for your glowing review. We are grateful for your kind words and are pleased to know that our application has matched your expectations. Thank you for choosing us. Sincerely yours, TV Remote for Roku Devices Support Team
PREDATORY $9.99 per week
Response from developer
Hi there! We’re truly sorry to hear how upsetting this experience has been, especially when a subscription was started unintentionally by a child. We completely understand why this would be frustrating for a parent. We would like to clarify that our subscription options, pricing, renewal terms, and applicable conditions are clearly displayed on our App Store page before a subscription is purchased. Subscriptions and payments are processed through Apple’s App Store, and Apple manages the subscription status, billing and refund decisions. We never want anyone to feel misled or pressured into subscribing. We take your feedback seriously and appreciate you bringing your concerns to our attention. We’re always working to make the subscription information as clear as possible for all users. Thank you for taking the time to share your experience. Best regards, TV Remote for Roku Devices Support Team
No connection
Scam
Response from developer
Hello there! Thank you for taking the time to provide us with a feedback. We're sorry to hear you had a disappointing experience. Our app is an independent remote control app for Roku devices and is not affiliated with Roku, Inc. We clearly state this in our App Store listing. While the official Roku app is free, our app offers its own features and subscription options, which are always disclosed before purchase. If you experienced any issues or have questions about your subscription, please contact our support team via support section e-mail support@rokuon-remote.com. We'd be happy to help resolve them. Kind regards, TV Remote for Roku Devices Support Team
Estorno
Response from developer
Olá Pqdt.61599! Agradecemos por dedicar seu tempo para escrever o feedback. Pedimos sinceras desculpas por qualquer inconveniente, mas infelizmente, não podemos gerenciar sua conta ou processar reembolsos diretamente, pois todas as transações são gerenciadas pela Apple. Agradecemos sua compreensão. Para obter assistência com seu reembolso, pedimos que entre em contato com o Suporte da Apple. Agradecemos sua paciência e, por favor, nos avise se houver algo mais em que possamos ajudá-lo. Atenciosamente, TV Remote for Roku Devices Support Team
Be aware
You need a subscription to use a remote.
Response from developer
Hello there! Thank you for being willing to share feedback, though it is very discouraging to learn that you were left disappointed with the pricing. We're excited to introduce you to our application with a 3-day trial period, absolutely free. This is your opportunity to experience the full range of features and capabilities, and decide if it's right for you. As a token of appreciation for our valued customers, we reserve our exclusive content for those who choose to support us through a paid subscription. This allows us to continue providing high-quality services and content. Thank you for your understanding, and we look forward to having you on board. Best regards, TV Remote for Roku Devices Support Team
Do NOT download, free trial is a scam
Response from developer
Hi there! We are very grateful to you for taking the time to leave us a review and apologize for any inconvenience caused. All the transactions are done in accordance with the Apple Media Services Terms and Conditions. Untimely cancellation of the trial period may be one of the reasons of money withdrawal, but there are some more reasons , such as purchasing a subscription without free trial, as not all the subscription plans have free trial included (one year subscription plan doesn't include free trial); previously installing the application under the same Apple ID. To address this issue promptly, please contact our support team via e-mail support@rokuon-remote.com explaining the situation in detail. We understand the frustration it may cause and aim to resolve such issues efficiently. Kind regards, TV Remote for Roku Devices Support Team
Assinatura para usar um controle remoto?
Response from developer
Olá! Agradecemos por dedicar seu tempo para escrever esta avaliação. É evidente que o modelo de assinatura gerou algumas dúvidas. Agradecemos sua opinião e reconhecemos que ele pode não atender às expectativas de todos em relação a um aplicativo de controle remoto. Nosso objetivo com o TV Remote é oferecer mais do que apenas as funções básicas de um controle remoto físico. A assinatura nos permite aprimorar continuamente o aplicativo, realizar atualizações regulares, garantir a compatibilidade com dispositivos, otimizar a conexão e oferecer outros recursos inteligentes. Também nos esforçamos para manter o aplicativo confiável em diversas versões de software, o que exige manutenção e desenvolvimento constantes. Dito isso, entendemos que cada usuário valoriza os aplicativos de forma diferente e respeitamos sua opinião. Seu feedback é muito importante para nós e nos ajuda a aprimorar tanto o aplicativo quanto a forma como comunicamos seu valor. Agradecemos novamente por experimentar o TV Remote. Atenciosamente, TV Remote for Roku Devices Support Team
45 por semana
Response from developer
Olá! Agradecemos por compartilhar seu feedback, embora seja muito decepcionante saber que você ficou desapontado com o preço. Temos o prazer de apresentar nosso aplicativo com um período de teste gratuito de 3 dias. Esta é a sua oportunidade de experimentar todos os recursos e funcionalidades e decidir se ele atende às suas necessidades. Como forma de agradecimento aos nossos valiosos clientes, reservamos nosso conteúdo exclusivo para aqueles que optam por nos apoiar por meio de uma assinatura paga. Isso nos permite continuar oferecendo serviços e conteúdo de alta qualidade. Agradecemos a sua compreensão e esperamos tê-lo conosco. Atenciosamente, TV Remote for Roku Devices Support Team
Scammy
Response from developer
Hi there! Thank you for sharing your views. We’d like to clarify that TV Remote is an independent app and is not affiliated with Roku, which is clearly stated on the App Store page. Our app offers additional features, ongoing updates and compatibility improvements that are supported through optional subscription plans. Subscription pricing and billing terms are displayed by Apple before any purchase is confirmed, and users can cancel at any time through their Apple account settings. We understand that our app may not be the right fit for everyone, but we do take concerns about transparency seriously and appreciate your feedback. Thank you for trying TV Remote. Kind regards, TV Remote for Roku Devices Support Team
Subscription service
Response from developer
Hello The Sheep Man! Thanks for donating your time to write the review. It's clear that the subscription model has raised some questions for you. We appreciate your views and recognize that this might not align with everyone's expectations for a remote app. Our goal with TV Remote is to provide more than just the basic functions of a physical remote. The subscription helps support continuous app improvements, regular updates, device compatibility, connection optimization, and other smart features. We also work hard to keep the app reliable across many different software versions, which requires ongoing maintenance and development. That said, we understand that every user values apps differently, and we respect your opinion. Your feedback is very important to us and helps us improve both the app and how we communicate its value. Thank you again for giving TV Remote a try. Best regards, TV Remote for Roku Devices Support Team
Don’t buy
Response from developer
Hello there! We extend our sincere gratitude for utilizing our application. We are disheartened by your experience, and we aspire to rectify the situation. We kindly request you to get in touch with us via the support section support@rokuon-remote.com within the app, using this identical message. Kindly specify the precise model and operational system of your TV as well. This will enable our technical team to thoroughly investigate what may have transpired in your specific case. Warmest regards, TV Remote for Roku Devices Support Team
El mejor
100% pago
Response from developer
Olá! Agradecemos por compartilhar sua opinião sobre o preço do nosso aplicativo. Valorizamos seu feedback e entendemos seu desejo de que o aplicativo seja gratuito. Gostaríamos de informar que oferecemos um período de teste gratuito de 3 dias para todos os novos usuários. Isso permite que você explore o aplicativo e experimente seus recursos sem nenhum custo inicial. Durante esse período de teste, você pode utilizar totalmente os recursos do nosso aplicativo para ver como ele pode aprimorar sua experiência e atender às suas necessidades. Após o período de teste, oferecemos diversas opções de assinatura que desbloqueiam uma série de recursos avançados. Esses recursos premium foram projetados para oferecer a você um valor e suporte excepcionais, já que o desenvolvimento e a manutenção de um aplicativo tão robusto envolvem recursos significativos. Acreditamos que o investimento em uma assinatura valerá a pena, pois nos permite manter o aplicativo funcionando sem problemas e fornecer atualizações e suporte contínuos. Agradecemos sua compreensão e esperamos que você aproveite sua experiência com nosso aplicativo. Atenciosamente, TV Remote for Roku Devices Support Team
Hate it
Response from developer
Hello there! We greatly appreciate your usage and the rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section ssupport@rokuon-remote.com within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Best regards, TV Remote for Roku Devices Support Team
Not free this is a scam
Response from developer
Hi there! Thank you so much for leaving your feedback. App is in a free category because it offers an in-app purchase plan and can be installed for free, so users could try it out before making their decision about the purchase. It offers a three-day unlimited trial. According to App Store rules, apps that offer an in-app purchase model are sold in the free category. We want to clarify that all pricing details are available for review in the app before you make a purchase. We strive to ensure transparency so that users can fully understand the costs involved. If you have any further questions or need assistance, please feel free to reach out. We appreciate your input and are here to help. Best regards, TV Remote for Roku Devices Support Team
Free trail and still charged
Response from developer
Hello there! Thank you for taking the time to leave us a review. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. If you canceled the subscription at least 24 hours before the end of the current period, then your account should not have been charged for renewal. Kindly note that only active subscriptions can be automatically renewed. Please contact our customer support at support@rokuon-remote.com so that we could look into the matter. Kind regards, TV Remote for Roku Devices Support Team
