Ayong 66
Response from developer
Hello Ayong 66! Thank you for taking the time to share your feedback! We’d love to hear more about your experience with the app. If you’ve encountered any issues or have suggestions, please feel free to contact our support team at support@rokuon-remote.com. We truly appreciate your feedback and hope you continue enjoying the app. Kind regards, TV Remote for Roku Devices Support Team
Don’t be fooled by this app
Response from developer
Hi there! Thank you for sharing your feedback. We’re sorry for the confusion and understand how frustrating this situation must be. Our subscription terms and trial details are available before subscribing, but we understand that you downloaded the app by mistake. Unfortunately, refunds are handled directly by Apple, and we’re unable to make refund decisions on their behalf. We recommend reaching out to Apple Support again, as they may be able to provide additional options or clarify their policies regarding refunds. We appreciate your feedback and apologize for the inconvenience. Best regards, TV Remote for Roku Devices Support Team
Thanks
Response from developer
Hello Xander cuevas! Please accept our gratitude for your glowing review. We are grateful for your kind words and are pleased to know that our application has matched your expectations. Thank you for choosing us. Sincerely yours, TV Remote for Roku Devices Support Team
PREDATORY $9.99 per week
Response from developer
Hi there! We’re truly sorry to hear how upsetting this experience has been, especially when a subscription was started unintentionally by a child. We completely understand why this would be frustrating for a parent. We would like to clarify that our subscription options, pricing, renewal terms, and applicable conditions are clearly displayed on our App Store page before a subscription is purchased. Subscriptions and payments are processed through Apple’s App Store, and Apple manages the subscription status, billing and refund decisions. We never want anyone to feel misled or pressured into subscribing. We take your feedback seriously and appreciate you bringing your concerns to our attention. We’re always working to make the subscription information as clear as possible for all users. Thank you for taking the time to share your experience. Best regards, TV Remote for Roku Devices Support Team
