No longer supports older versions of Mack
We don’t find out that surprise feature until after your installer successfully installs onto older versions of macOS and then surprises us with a message saying you need Ventura to actually run the application.
Thanks a lot for all of us that can’t use screen sharing because Apple won’t provide a patch, you were our last hope.
Meanwhile you support windows all the way back to XP, really?
Response from developer
We are sorry for the inconvenience this caused. The update replaced the old app with a completely new application, and the old app's saved connections use an incompatible format, so they could not be carried over automatically — this is a known limitation of the transition, noted in the first line of the What's New section, not a defect. Instead of re-adding every computer by hand, you can import your desktop Remote Utilities address book file directly into the new app. Thank you for posting the recovery steps for other users, and for still giving the new app a measured rating despite the trouble — we know there is room to improve.
Happy with new version but…
UPDATE
I am seeing the app trying to connect to id72.remote utilities.com which is very concerning as I did not ask it to and am now concerned the credentials I use on my self hosted server are being transmitted to your public hosted RU server…
New update is definitely better despite the snafu
Trying to install the macOS version for Mojave and it fails to work, it immediately crashes or displays a message that it needs updated. Your website says it supports Mojave
You can still see your old ID numbers when you connect your device to the computer and then go to finder device backups and files and then Remote Utilities you’ll find a file name connections xml
Unfortunately the passwords will have to be re-entered.
Once you have one device configured properly to transfer all that to another device download imazing and use a free version and bank up the app that’s working on the one device and then use the app restore feature to put it on another device and follow the instructions and the Amo transfer all the connections over including the passwords.
Response from developer
We are sorry for the inconvenience this caused. The update replaced the old app with a completely new application, and the old app's saved connections use an incompatible format, so they could not be carried over automatically — this is a known limitation of the transition, noted in the first line of the What's New section, not a defect. Instead of re-adding every computer by hand, you can import your desktop Remote Utilities address book file directly into the new app. Thank you for posting the recovery steps for other users, and for still giving the new app a measured rating despite the trouble — we know there is room to improve.










