Remote Utilities User Reviews

Customer Experience

Positive experience18.2% of reviews
Neutral14.5% of reviews
Negative experience67.3% of reviews

~ Based on 55 written reviews from the US App Store.

Is Remote Utilities Safe?

Not enough ratings yet to assess Remote Utilities.

Is Remote Utilities Legit?

Remote Utilities appears to be a legitimate app. AppsHunter Legitimacy Score for Remote Utilities is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Doesn’t function with an iPad

I’m on an iPad and I can’t get apps like excel to open, the track pad that works with the iPad doesn’t work with the program. Not a viable option.

Doesnt work on ios nor android

Doenst work with private server

Viel zu wenige Möglichkeiten

Viel zu wenige Möglichkeiten – man kann darauf ruhig verzichten. Mit dem Tool kann man praktisch nichts anfangen: Man kann sich zwar seinen eigenen Desktop ansehen, aber bedienen lässt sich damit leider gar nichts. Alles ist viel zu umständlich. Schade.

Lately stopped working on iPad

For some reason, my iPhone connects perfectly fine but my iPad keeps saying wrong password and I’ve checked all the settings a dozen times and I’ve reset the password and it still works on the iPhone, but it won’t work on the iPad, just weird

Not very good

It is ok for viewing - to help someone on the other end - but too many features are lacking.

Response from developer

A fair point at the time. The old app has been replaced with a new one, built anew as a full mobile version of our desktop Viewer: Full Control, File Transfer and Power Control modes, multi-monitor support, and an address book with folders and sync. An updated rating would mean a lot.

Keine Funktionen nur Probleme

Die App ist nicht wirklich nutzbar, RU Server kann nicht genutzt werden wie gewünscht, App friert immer wieder ein.

Da muss nachgebessert werden !!!

Çalışmıyor

Masaüstü uygulamada sorun yok ancak bu uygulama çalışmıyor.

App freezes

After performing a tap, the app freezes every time.

Response from developer

That was a defect of the old app. We have replaced it with a brand-new one that shares none of the old code, and it runs properly on current iOS. We would welcome your reassessment.

Tệ

Ios 16 k vào đc luôn

iOS App unusable

The Windows Host is a great product, but the iOS App is really unusable. Since months the support only say „we do have plans to improve and revamp the mobile Viewer in our future updates“

Fast to take your money, but never delivers promised features

They will not hesitate to take your money for a license, and the software isn’t bad as long as you assume you will never get new features or fixes, even if they promise them. Check out their support forums, they are full of promises and upset customers who have been told for years that XXX feature is right around the corner, and it never appears. If you want software with trustworthy customer support, look somewhere else.
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Response from developer

It is fair that the mobile app went a long time with few updates while the desktop software moved ahead. Rather than answer that with another promise, we can point to what has already shipped: the old app has been replaced with a completely new application, a full mobile version of our desktop Viewer, and it is now developed and released alongside the current desktop version. It is worth another look.

Hata

Güncellemeden sonra bağlantı yapamadım hiç telefonum ı phone

Hit or miss on Windows

My pc reboots every midnight

Some days it starts your host, other days no, running latest windows version. Meh

Good to use something on my iPad to access…

But unfortunately it is quite cumbersome and finicky to use. Was hoping the app would make it easier to access it when I’m on the road however I actually have to drag the cursor to the point I want and then click which is rather annoying.

Cursor Missing

I can’t see the remote cursor using the ios app. It shows up when using windows version.

Cũng rất tốt nhưng vẫn bị out khỏi ios 14.8

Nó rất tiện dụng nhưng vẫn còn nhiều lỗi và hạn chế

Now it works

Finally this app completed the set for this software.
It works fine.
Some interesting upgrades that could be made:
Possibility to create folders to group the customers.
Possibility to connect to the server manager just to sync the contacts.
Possibility (I didn’t see it at least) to connect to customers in only view mode.
Possibility also to select the particular screen in case there are multiple monitors.
Thanks for your efforts
Bye
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Sound capture problem

I can’t capture the host’s sound with my iphone. Will it be fix?

Works on IPhone 8 in 2021!

Teamviewer user here, this is the alternative that worked for me... sometimes it takes a couple of attempts to connect and load the remote screen, or it might drop the connection mid-session but overall it works over 90% of the time for me to get remote support done via mobile. If RemoteUtilities gives you any issues try AnyDesk as another option.
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Guys, we need an update

If this app supported even half of the Remote Utilities core features it would be great, but as it is this is pitiful for a RMM tool in 2020.