RENPHO Health User Reviews

Name: RENPHO Health
Rating: 4.7 (8957 reviews)

RENPHO Health

Joicom corporation

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience50.4% of reviews

Neutral9.6% of reviews

Negative experience39.9% of reviews

~ Based on 1,483 written reviews from the US App Store.

What users say

Summarized from real user reviews of RENPHO Health. Based on 9K reviews and a 4.7/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

🚀Seamless data transfer
📊Detailed metrics and analytics
🔒Secure user accounts
👍Intuitive and user-friendly
💪Helpful for weight loss/fitness goals

Negative things

🐛Connectivity issues with scale
🔀Inconsistent data between old and new apps
📉Inaccurate body composition measurements
🤔Confusing and unintuitive user interface
🙄Unnecessary social features

Is RENPHO Health Safe?

RENPHO Health appears safe based on user ratings. AppsHunter Safety Score for RENPHO Health is 94/100.

This assessment is based on 8,957 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.8% of ratings point to a safe experience

1.5% of ratings suggest some concerns

4.7% of ratings point to a risky experience

~ Based on 8,957 App Store ratings for RENPHO Health.

Is RENPHO Health Legit?

RENPHO Health appears to be a legitimate app. AppsHunter Legitimacy Score for RENPHO Health is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Connections

Je n’arrive plus à me connecter depuis 1 mois une fois le mail et le mot de passe rentré je clique et il ne se passe rien

pol 25

6 days ago

Assez complète et gratuite

Parfois, pas hyper intuitive, mais en cherchant bien, elle est plutôt bien complète, et gratuite, un gros plus. Permet un bon suivi.

Mayanora

12 days ago

Meh

I started with a RENPHO scale about a year ago, and it has been very helpful, and honestly minimal issues. I was so happy with it that I made the first mistake of purchasing their blood pressure monitor. It seems to read and store locally just fine, but it has given me issues since day 1 with syncing inside the RENPHO app. I chalked this up to my own learning curve, and went ahead and purchased a RENPHO ring to monitor biometrics throughout the day. That worked fine for the first month or two, then the battery life dropped off from lasting me 7+ days to barely making it through the night after charging all day. The ring is more of an expensive novelty, and doesn’t sync well within Apple health, so I just chalk that one up as a useless toy that I’ll likely shelf soon and try to forget it, just like the RENPHO app has forgotten it every time I try to sync its data to see how it’s doing. My biggest issue is the blood pressure cuff. Like I said, it reads and stores locally just fine, but syncing is a major issue, so following trends is not reliable. I have to fight the device by power-cycling it, and the app at least a dozen times before it will sync, sometimes resorting to full power cycles on the phone, which normally just end with me giving up for the night/day and hoping it works the next time I take a reading. Sometimes that wait time works, but normally I end up with 2-3 day gaps of no readings recorded in the RENPHO app until it finally catches, and all the prior data is dumped at once. I s’pose I should be grateful it is remembering the prior readings, but it would be significantly better to get the data recorded when I take the reading. It makes following my trends unreliable, and will ultimately end up with me finding a superior brand, and I’ll replace all my RENPHO devices.

w00t420

12 days ago

Response from developer

Dear Customer, We’re truly sorry for the frustrating experience. We also appreciate you sharing the issues you’ve experienced with the ring’s battery life and Apple Health syncing. Since you’ve already tried multiple troubleshooting steps, we’d like our team to take a closer look at these issues rather than have you continue repeating the same steps. Please leave feedback in the app or email us at support@renpho.com with more details about the devices and issues you’re experiencing. Our team will follow up and do our best to assist you. We sincerely apologize that your experience has not met your expectations. Sincerely

Good but

No dark mode? It immediately looks less premium, uglier, less readable, and harsher on eyes in the evening. Preference too but certainly should be an option.
No option for body recomp - muscle mass increase and body fat decrease regardless of weight but limits it to 'old school' gain/lose/maintain weight.
It does have polished elements and editable UI displays.
It could also use significantly better user guidance on trends and intelligent feedback over raw data.
3 Stars - Good.

App Buyer9

12 days ago

Horrible Update

This app has been very frustrating since the update. None of the data from the old app transferred over and I can no longer access the old app to even refer back to old data. The new app also suddenly erased all my new entries so I get to start over once again. I’ll be deleting this app and not purchasing any other products from them.

Bmills2107

12 days ago

This sucks

I’ve had the Renpho app for years and now it updated to Renpho health and I lost all my data. This sucks.

Amry53

13 days ago

Terrible since update

App will constantly sign you out every time you use it. I have also had constant Bluetooth problems syncing to app since update. I have contacted customer support no reply. My $299 smart scale has now become a cheap $20 Kmart scale as data rarely syncs and it’s a nuisance to constantly logging in each time. Really disappointing and frustrating as I liked how it worked for the first 5 months of ownership. I will get my old
10 year old smart scales out and ditch these.

Harbs33987

14 days ago

Response from developer

Dear Customer, We’re truly sorry for the frustration you’ve experienced since the update. We understand how inconvenient it is to be repeatedly signed out and have trouble syncing your measurements via Bluetooth, especially after the app worked well for you before. Our technical team is actively investigating these issues and working to improve the app experience. We’d also like to make sure your specific case is properly followed up. Please contact us through the app feedback or email us at support@renpho.com, and we’ll do our best to assist you. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. Sincerely

Inaccurate Numbers…

Scale connected App is giving the same number for fat free mass and ideal body weight (140lbs). I reached out to support and they said while they understand it appears strange, those numbers are in fact correct. Their reasoning is that their calculation for ideal body weight doesn’t factor in body fat %. This makes no sense and is a clear design flaw. Apparently they suggest losing 20lbs of muscle to achieve their ideal body weight number?

SuperBeek

15 days ago

Forced migration but not fully comparable

Can't even check my old measurements I did like waist and various body measurements

yamereee

16 days ago

App change

I dont like the new renpho app the old one was better. This one does a horrible job at tracking and updating. The old app did everything better. Gonna uninstall the app cuz its horrible tracking isnt working for me

MurdaNito

16 days ago

Ruined a great app

The original app with instant full metrics page and colour coding was far superior to this Renpho Health app. There are too many click throughs required to access data. Renpho has lost sight of why people buy these scales and made it too messy and complicated. Renpho please consider offering customers the ability to customise the Home Screen to show full metrics. New purchasers of products have no idea how inferior the new app is compared to the original. Serious downgrade.

AD538

18 days ago

Response from developer

Dear Customer, Thank you very much for your detailed and thoughtful feedback. Regarding your comments, our response is as follows: “The original version, which displayed complete metrics instantly and used color coding, is far superior to the new version” — The design logic of the old version was “efficiency first,” while the new version has shifted to “hierarchy first,” essentially applying mobile app design principles to a health tool. Suggestion to customize the home screen — This is an excellent suggestion. We have added it to our product backlog and are evaluating the feasibility of adding features to the home screen that allow users to “customize the sorting, display, and hiding of metric cards.” We will notify you as soon as there is any progress. Thank you again for your candid feedback.

Awful update. Keep old app

Awful format. Ads. Unorganized. Missing “weight loss since xx”. Do not update app- keep the original RENPHO.

Ramshlow

18 days ago

New app

The new app is not an improvement, terrible

Qwerrtyyyfcdghcxdgcchvxxx

18 days ago

Now obsolete for clinic use.

This change has made us using the Renpho system in 3 clinics void. I’m in the process of retuning 20+ scales back to various suppliers. No function to search profiles when we have 300* users. Spoken to Renpho… said they will take it as feedback now having to move over the eufy.

NetmumsRus

19 days ago

New App wtf

I was forced to use the new app. I have recently had major surgery and have been keeping track of weight and composition. The new app did not migrate any of my old data. Every now and then I get the option to log in with Apple and my history is there. But when I log in again (and yes I have to log in every time!) I get the “improved’ app with no history. I also can’t find all the composition data. Too bad they made this “better”.

PatNY57

20 days ago

No complaints

I’ve been using the scale and the app for about 6 years now and no issue ever. Everything syncs properly and very happy with it.

Bergeroc

20 days ago

Response from developer

Hello, You’re very welcome. I’m glad to hear everything is working well now. If you need any further assistance in the future, please feel free to let us know. Best regards, Customer Support Team

Can’t log in!

App updated and now I can’t log in. The butting to submit user name and password is greyed out. HELP!!!

RedVanRyzin

21 days ago

Does not work for me

The previous version of this app when used with my scale would record the weight, now in this new app it says it is measuring then does nothing. I have to enter the weight manually now which I could use any other app to do.

Dr_mom

22 days ago

Виснет приложение

После обновления постоянно виснет приложение, сбрасывает цель. Перестановка не помогает

NNKh10

23 days ago

Response from developer

Уважаемый клиент, Нам очень жаль, что после обновления приложение зависает и неоднократно сбрасывает вашу цель, особенно учитывая, что переустановка приложения не помогла решить эту проблему. Мы хотели бы более подробно изучить эту ситуацию. Просим вас связаться с нами по адресу support@renpho.com или через функцию «Отзывы о приложении». Если возможно, приложите, пожалуйста, скриншот или видеозапись экрана, на которых видна эта проблема. Мы с удовольствием рассмотрим эту ситуацию и окажем вам дальнейшую помощь. С уважением, Служба поддержки клиентов

No good. App hits a glitch

Garbage. Can’t even set the app up.

;$:$27/!;&

23 days ago

Response from developer

Dear Customer, Thanks for your feedback. We’re sorry to hear that you’re having trouble setting up the app. We’d like to help get this sorted out for you. Could you please contact us at support@renpho.com or via App Feedback and let us know where you’re getting stuck during setup? If possible, please include a screenshot of any error message you’re seeing. We’ll be happy to look into it and assist you further. Best regards, Customer Service Team