Repair Minder

Repair Minder is a complete repair shop management solution — for both shop staff and their customers. FOR REPAIR SHOP STAFF: • Dashboard & Work Queue - Daily stats, revenue, and active repairs at a glance - Personal work queue with priority sorting - Period comparisons and lifecycle benchmarks • Device Tracking - Barcode/QR code scanning for fast device lookup - Complete repair history and status per device - Workflow automation with status updates • Order Management - Create and manage repair orders with line items - Track progress through repair stages - Payment tracking and customer signatures • Buyback Inventory - Browse and search your entire buyback device stock - Filter by status, location, and engineer - View purchase info, sale prices, refurbishment costs, and device images • Enquiries & Messaging - Manage customer support tickets - Reply with macros and automated workflows - Bulk actions for efficient queue management • Client Management - Customer database with contact details and addresses - Full order history per client • Customisable Tab Bar - Choose which features appear in your main navigation - Quick access to the tools you use most FOR CUSTOMERS: • Real-time Repair Tracking - Live status updates on your repairs - View device details and repair progress • Quote & Pre-authorisation Approval - Review and approve repair quotes instantly - Clear pricing breakdown with VAT • Communication - Message your repair shop directly - Get notified when status changes • Order History - View all past and current repairs - Signature capture for device collection SHARED FEATURES: - Push notifications for status changes and assignments - Passcode lock with biometric (Face ID/Touch ID) support - Dark mode support Staff accounts require a Repair Minder business subscription. Customers receive login credentials when dropping off their device. Contact support@repairminder.com for business setup.