This is so handy!
This app saves me so much time, gas, and extra spending on stamps, envelopes and buying checks that I only use to pay rent.. (especially when I can’t rely on the usps anymore to not steal or lose my mail/ rent check.) I don’t have to pay a wire-fee, or money order fees. It’s free for me to use, and to pay rent with using my debit card!!! If I want, our landlord company has allowed for us to pay ahead if we’d like ( making payments before rent is due- which I set up with auto pay weekly, with each pay period) up until the 1st of the month. It definitely helps a lot with budgeting! I have used the work order ticket to inquire with the company/landlord for any home issues.. and I get notified when maintenance requests get completed repairs (the mowing company last month had weed-wiped my outside window -bug -screen and the landlord company repaired asap without bothering me— handy! I didn’t have to call the mgmt hotline and leave a message or wonder if they even got my message. Also, ** My lease, and pet policy, etc contracts are saved in my Rentec account - which is SUPER handy - so I don’t have to worry about losing it in my email or somewhere at home and I can quickly reference it in the app. This is the best app ever!! I definitely recommend!
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Dumb app
Why are landlords even using this no updates in over 2 years. They only take bank accounts. Welp, my landlord can wait for a money order.
Update needed !!!
The first time I used this portal to pay my landlord my fat thumb pushed an extra zero and instead of payment of 1,700 for rent it put through 17,000 !!!!! This totally messed up everything and now I have to resolve it with my bank because it put my in a huge negative overdraft balance . THE APP NEEDS TO ADD A “confirm this amount “ after you put your payment in so that mistakes like this can be caught before they are submitted . There is NO CONFIRM AMOUNT , and whatever you put in first it just takes right away . All other apps have this safety step to avoid issues like this . It’s especially important for payments like rent that tend to be bigger than other payments . I didn’t push the other zero purposely, my iPhones keyboard sometimes isn’t the most accurate as we all know with autocorrect, etc .
Please fix this !!!
Please fix this !!!
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Terrible App with glitches
I created a account to accept rent payments for my spa , I was approved to receive direct deposits and credit card processing . Half of my transactions deposited into my account but later received a email stating that my other 2 transactions would be held on hold until I get another bank account and to prove transaction agreement, which the app gives you this option in the tentant portal. Makes absolutely no sense to hold funds versus just refunding the tentant . Why would I get a whole new bank account just to receive the second half of funds that they said they made a “mistake on” . Highly do not recommend and the customer service reps are rude . Also can’t log into my account unless I click forget password. It’s too many glitches
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Response from developer
Hello and thank you for the feedback. It sounds like you've run into some trouble with your merchant account that is connected to your account. In certain higher risk environments, the merchant account service does require some backup documentation. You are certainly welcome to contact our customer service and we would be happy to help you work out the issues you are experiencing with the merchant provider.
Violates credit card surcharge rules
According to Master Card the maximum surcharge allowed is 4%. This app charges me 5%
Response from developer
Hello and thank you for the feedback. Your property manager specifies the surcharge for credit card payments, not the Resident Connect app. Please reach out to your property manager to discuss their fee structure.
Great app
Does what it needs to do. 5/5
Login Function Not Working
I have the email with my login information from this service and it doesn’t not work. App cannot log in at all.
Doesn’t upload images
Every time I click on image upload, the app closes. Removed it and re installed it, check settings in my phone, and other things but no resolve.
Response from developer
Thank you for notifying us of this error. We released an app update on 1/12/2021 which should correct this issue for you.
Scam
Charge to pay rent agree to a convenience fee of21.04 wasn’t informed but to switch to online no the fee to pay my own rent
Response from developer
Thank you for commenting. Your landlord sets the fee for making rent payments using this app, the app developer does not have any say in that piece. Please contact your landlord if their fee is too high. Thank you.
Tenant
I love it! Soo much easier to make monthly pyments and report any type of issue at home!
