Worst app ever
The app is terrible and glitchy but the business and customer service is even worse. Awful!
Trash
This business and app are garbage.
Zero
Worst app I’ve ever used
Garbage
Whatever happened in their new update the app is turned into absolute garbage. When you get to the cart, you can’t click on proceed to check out with your cart. I guess we’ll never use restaurant connection again.
TERRIBLE
After waiting 1.5 hours, my order disappeared! Customer service was not helpful at all and told me to place another order and wait another HOUR AND A HALF. DO NOT ORDER FROM HERE. And they charged my credit card! For nothing! Scam!
Disrespectful
We ordered from a restaurant via Restaurant Connection. Not only did they charge a $18 delivery fee and $10 service fee. They (Ralph) had the audacity to call and ask us to tip the driver “so that we can deliver your food”. I always tip cash so that 100% of it can go to the person it is intended for. But since when is the possibility of a delivery contingent on the amount that is tipped? Terrible business practice. We will never use this app again and I strongly urge everyone to refrain from using it if possible.
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Archaic
Mobile experience is really buggy and just not good.
Great Food Quick!
I love RC! They deliver from only the best restaurants in Santa Barbara. Recently had a delivery from St Bibiana. Food was very hot and delicious because it was delivered quickly.
Easy transaction. Received as ordered.
Smooth transaction. Order arrived on time without problem.
unprofessional customer service
The order have missing item but I can't just return the whole order. What can I do with the separate parts?
Worst delivery option out there
Just don’t do it to yourself. Terribly slow, horrible app, and just zero positives (would give 0 stars if possible)
Unreliable, needs a lot of work
The app is constantly breaking and glitching out in weird ways. Often need to force close it and restart the whole experience.
Orders are never fulfilled
Tried the app fives times, order was actually fulfilled two. In theory it is a nice way of working with locals restaurants, but the service just doesn’t work.
WORST APP EVER
This is literally the worst app I have ever used in my entire life. I don’t know why any business would use it because it never works and they are literally losing money from customers who would like to order food for deliver my but can’t because the app is so terrible. Review would actually be a negative 100.
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Very poor customer service & not user friendly
I ordered a single entree which was mad completely wrong. Called customer service they offer to remake or refund. I asked for refund as I wasn’t going to wait around for another hour (the have the slowest delivery). They were only willing to refund the entree not the $7 delivery which I think is ridiculous. The customer service rep Shauna came on the phone with a horrid attitude. The owner should really review her recorded phone calls. You’re in the customer service industry, attitudes in this positions help no one…. Left a poor taste in my mouth and will be leaving reviews elsewhere and disputing the remain charge with my bank.
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Disastrous interface
Deleted my order before I was done TWICE! Would not accept 4 digit CVV for Amex. Never again will I use it.
Worst app ever
I would give it a zero star if I could. The order was placed and the status is updating. After I see the order is "on the way", suddenly the entire thing disappeared. My credit card is charged already. But no delivery. I couldn't find the order anywhere nor an order number. I called the rc person said they couldn't find anything either. worst experience and total wast of time. Avoid it!
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Poorly designed app. Not worth using.
Poorly designed app. No option for PayPal or Apple Pay to protect my credit card number. Get on it RC
How did this ever become the app of choice for any restaurant?
Just an awful application. Awful time logging in, ordering, paying, on mobile on browser, and on the app. Would advise trying to mimic a company like Toast. Just wild that an app like this can’t be made to be better/easier. I’ll just call it in next time instead of this hassle.
One of the worst apps ever!
I have been trying to order pick up from one of our local restaurants for the last 45 minutes. As with all of us, we use these apps all the time. This one is beyond bad! It continues to ask for information that is already in there, and when I attempt to pay, it tells me that the pick up address is not correct! Keep in mind, the pick up address self populates for the restaurant I am ordering from. I redid it three times and then just gave up. I will either go to another restaurant or call. Why any restaurant would knowingly use these guys is beyond me.
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