Lost Rewards and Points
Downloaded and registered for the new app as instructed and assumed this would update my account and carry over my rewards and points, but no, lost them all. Never using any restaurants in this chain again, absolute rubbish
waste of time
i had £11 on my app and now it doesn’t let me log in and spend it, only creating a new account ridiculous and you should be ashamed, not going to use restaurants using this app
Unhelpful upgrade
The old version of this app had a “history” page where you could track your points per visit. That seems to have disappeared in this version, so always note your points balance before a visit and check it afterwards to make sure your reward has been added. I contacted DRG twice about this and got no reply, so not very impressed with their back office.
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Can’t login after update
Logged in, told to update. Updated app didn’t recognise my saved login details. Emailed company as had £10 credit about to expire. Email acknowledged but no follow up. Credit now expired. AVOID.
No Reward
Was meant to be a 10 signing up reward, no sign of it after 3 weeks
