Hardly any stock at stores
Last week I was at the Aberdeen branch and I had a voucher to spend which included: a sweet treat and a regular sized bubble tea.
I arrived and there was hardly any seating, I ordered a bubble tea yet there was hardly any stock to choose from. At least 50% if not more bubble tea/ tea/jelly was not in stock. I received my drink (it was delicious)minutes later and then I asked about my sweet treat I was informed that they didn’t have any stock, I therefore asked for credit on my account or money back. I was informed that I was upgraded to a large bubble tea and this is all they could do but when I looked at the prices it costs a lot less to upgrade than to get a sweet treat!!
This isn’t good enough I wrote to customer service about this issue,and I still haven’t received a response which unfortunately reflects the standard of service I received in store.
I arrived and there was hardly any seating, I ordered a bubble tea yet there was hardly any stock to choose from. At least 50% if not more bubble tea/ tea/jelly was not in stock. I received my drink (it was delicious)minutes later and then I asked about my sweet treat I was informed that they didn’t have any stock, I therefore asked for credit on my account or money back. I was informed that I was upgraded to a large bubble tea and this is all they could do but when I looked at the prices it costs a lot less to upgrade than to get a sweet treat!!
This isn’t good enough I wrote to customer service about this issue,and I still haven’t received a response which unfortunately reflects the standard of service I received in store.
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