Retrato User Reviews

Customer Experience

Positive experience26.4% of reviews
Neutral2.4% of reviews
Negative experience71.2% of reviews

~ Based on 125 written reviews from the US App Store.

What users say

Is Retrato Safe?

Retrato: AI Photos & Portraits has mixed safety signals based on user ratings. AppsHunter Safety Score for Retrato is 66/100.

This assessment is based on 39 user ratings, with an App Store average of 3.2/5.

Safety Analysis

53.8% of ratings point to a safe experience
2.6% of ratings suggest some concerns
43.6% of ratings point to a risky experience

~ Based on 39 App Store ratings for Retrato.

Is Retrato Legit?

Retrato: AI Photos & Portraits is no longer available in the App Store. AppsHunter Legitimacy Score for Retrato is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Don’t bother. It’s a scam.

Took my money no problem, but won’t generate any photos. Total scam.

Switched person for regeneration

I uploaded several photo of myself and the AI generated photos of a total different person. Probably someone else has received my AI created photos.

Took money

This app is inefficient. It took my money, and never gave me any pictures. I tried to contact the helpline had no success don’t use this app.

Terrible

30 pictures later and the AI looks NOTHING like me!
Waste of 5 bucks.

Credits

Have purchased credits twice; uploaded new photos, and waited an hour for them to process in the app. When I came back to view the result, my photos were not processed, and I was prompted to begin the process, and purchase credits again. No response from customer service

Response from developer

We're sorry for the inconvenience. We're aware of the challenges and are actively working to improve its performance and reliability, especially during high demand periods. Recently, we've updated Retrat so please update your app to the latest version. If the problem persists, kindly email us at hello@retrato.app with the error details. We're committed to resolving this promptly for you. Thank you for your patience.

Doesn’t work

The app can’t process payment so can’t get further than uploading pics and then it throws an error message

Response from developer

We apologize for the recent issues you've encountered with our app. We're aware of the challenges and are actively working to improve its performance and reliability, especially during high demand periods. Your feedback is valuable, and we appreciate your patience as we strive to provide a better experience for our users.

I lost my money it is a scam

I payed to get the picture I asked. It charged 5 dollars but I did not get it. I even sent an email to them and they said that they couldn’t refund.

Response from developer

We apologize for the recent issues you've encountered with our app. We're aware of the challenges and are actively working to improve its performance and reliability, especially during high demand periods. If you’d like to request a refund, unfortunately the stores don't allow us to do it on behalf of the customers. If you used Apple, you can request it here: https://support.apple.com/en-us/HT204084 If you used Google, over here: https://support.google.com/googleplay/workflow/9813244?hl=en Your feedback is valuable, and we appreciate your patience as we strive to provide a better experience for our users.

Not able to access

Can’t access any of my pictures for days now, keep getting an error message

Response from developer

We're sorry for the inconvenience. We're aware of the challenges and are actively working to improve its performance and reliability, especially during high demand periods. Recently, we've updated Retrat so please update your app to the latest version. If the problem persists, kindly email us at hello@retrato.app with the error details. We're committed to resolving this promptly for you. Thank you for your patience.

The photos doesn’t even get uploaded

I tried to upload my photos with my Wi-Fi cellular data and even tried with VPN and it didn’t work. It gets stuck in 99% or100%.

Response from developer

We're sorry for the inconvenience. We're aware of the challenges and are actively working to improve its performance and reliability, especially during high demand periods. Recently, we've updated Retrat so please update your app to the latest version. If the problem persists, kindly email us at hello@retrato.app with the error details. We're committed to resolving this promptly for you. Thank you for your patience.

Already paid

I’m still waiting on customer support to answer…

I didn’t get the photos it’s still processing.

Response from developer

We're sorry for the inconvenience. We're aware of the challenges and are actively working to improve its performance and reliability, especially during high demand periods. Recently, we've updated Retrat so please update your app to the latest version. If the problem persists, kindly email us at hello@retrato.app with the error details. We're committed to resolving this promptly for you. Thank you for your patience.

doesn't work!!!

this app doesn't work!!!

Response from developer

We're sorry for the inconvenience. We're aware of the challenges and are actively working to improve its performance and reliability, especially during high demand periods. Recently, we've updated Retrat so please update your app to the latest version. If the problem persists, kindly email us at hello@retrato.app with the error details. We're committed to resolving this promptly for you. Thank you for your patience.

Great app, kind dev team

The app was very glitchy when I first started using it. I would wait hours for the photos only for them to not get my skin color right or have me with half straight, half textured hair. Looked crazy and was discouraging, but their support is awesome and was ALWAYS responsive when I complained here and there about issues I was having. Now I’m on my second batch of uploads and the results are so great and exciting. I’d say 90% of the time I get at least a few flipping good photos to choose from in each batch. I’m very satisfied with the app and the developers. It’s fun to play around with… seeing a slightly younger and thinner me in endless scenes.
📌A tip that MAY help you get better results on your own is to create a new Retrato set and upload several of your previous generated images that you dig and that really resemble you along with your other photos. I found doing this gave me much more realistic results…especially in the more creative categories. It is an added cost, but in the spirit of fun…one home brewed coffee instead of a sbucks run and your credits are paid for. I would LOVE to see more styles to choose from and a better interface for remixing/prompting bc it’s tight in there.

But still a 10/10 from me at this point 🤘🏽
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Response from developer

Thanks for your feedback and tips! We're glad to hear you're enjoying Retrato and seeing improvements. Looking forward to bringing you more exciting features! The Retrato Team 🌟

Needs Improvements

Retrato advertised very well to entice people to join. On the other hand, customer support is not helpful at all. Images do not look like me. Some images depict me as a older male when in reality I’m not old smh. On a couple photographs my hands and facial expressions are not human, my hands / face had reptile features. When I compare my images to the people that where advertised in instagram they’re not comparable, mine look like a joke. I recommend if you’re really trying to use a professional photograph to use for a professional website or profile actually use a real photographer to actually capture the true essence of your beauty because there is only one version of you which is unique. Use Fiverr to negotiate prices with Real photographers. I don’t have nothing against this app, but what I do have a problem with is being charged a fee to get horrible quality results that don’t resemble me.
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Response from developer

We're sorry to hear about your disappointing experience with Retrato. Your feedback is important to us, and we apologize for any inconvenience you've encountered. We're continually working to improve the app's quality and results. If you have any more concerns or suggestions, please feel free to reach out. Thank you for sharing your thoughts.

Fun idea, ok execution

This app can be a lot of fun if you go in with correct expectations. It’s pretty glitchy and hasn’t smoothed out the bumps yet. It creates some funny pictures that are good for a laugh or a a joke but nothing that could be used for anything more than that.

Most of the images look like a different person with different facial features, hair and eye color, and body shape.

Go in with these expectations before dropping $5 on this.
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Response from developer

Thank you for your honest feedback and setting the right expectations for others. We acknowledge the app's current limitations and are actively working on improvements. Your insights help users make informed choices. If you have more suggestions or concerns, please don't hesitate to share them with us.

20 minutes has turned into a week.

Purchased the $4.99 session, uploaded my photos, and waited patiently as the app said it would take 20 minutes to generate the pics.

Reached out to their email support the same day after a few hours of no changes, and am still waiting on a response. Longest 20 minutes I’ve ever waited.

Don’t waste your money.
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Deceptive with no service - Cannot delete account

Besides the fact that many of the features don’t work and just spin and spin. My main issue is that the “delete account” button suspiciously does not work. And email support will only go to the email app, which I do not have. There is no readily available contact service information. There is no service contact information on the site. This overall makes the experience very shady and deceptive.
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Response from developer

We're sorry for the inconvenience. We're aware of the challenges and are actively working to improve its performance and reliability, especially during high demand periods. Recently, we've updated Retrat so please update your app to the latest version. If the problem persists, kindly email us at hello@retrato.app with the error details. We're committed to resolving this promptly for you. Thank you for your patience.

Worst app ever

Shame on me for falling for this app. I submitted over 30 photos and I chose over 7 styles. Not ONE looked remotely like me. Believe me when I say it’s the worst $5.00 I ever spent.

Doesn’t work

Takes your money and doesn’t work. Simple as that. Upload photos and just get error codes. No customer service

Used to work well

Nothing seems to work anymore. Processing times are insanely long if they ever complete at all. Image uploading doesn’t always work properly. Huge waste of money.

Response from developer

We apologize for the inconvenience you've experienced. Our app is currently facing challenges due to its popularity, causing delays. We're working hard to improve this. If you need assistance or a refund, please email us at hello@retrato.app.

Processing for 24 plus hours

The “delay is longer than usual”. Currently by about 23 hours 40 minutes.

When it did work months ago I got a few photos that had a strong resemblance. For $5.00 it was worth it but emailed to say I haven’t received anything and no response.

Response from developer

Apologies for the delay. We're experiencing high demand, which is causing longer processing times. Please bear with us, and your results should arrive soon. If you have any concerns, feel free to reach out to us at hello@retrato.app, and we'll assist you promptly. Thank you for your patience.