Oak
Super amazing convenient return service. Don’t have to wait online to drop off my returns. I am able to send any carrier with ReturnQueen and they save me so much time and energy.
Phone Verification Fails
I set up everything to use this app. But the phone verification keeps failing even after submitting the right OTP code every time. Super frustrating.
Frustrated
Great service sucky app
Not able to schedule pickuo
After latest update, I am not able to schedule pickup
Awful service lost my package
They lost my package and ignored emails for weeks. There is no phone number to reach them. Horrible customer service!! Their app also doesnt allow me to cancel my membership what a scam!
Needs tweaking
Great concept. But no one to reach out to for customer service. Also accounts don’t always link.
LOVE NEW FEATURES
I have been using this service for the past year and I LOVE it. They are constantly making the app better and adding more features. I love the new sealed package one. I can now send all my packaged and unpackaged items in one pickup. Great service and customer service is great too. I highly recommend!
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App never syncs
Consistently both Amazon and gmail syncs do not work.
Best service
This is the best service around!,
Drivers late, packages stolen
The drivers are always significantly late, could be 4 hours after scheduled. Packages get stolen because I have to leave before the drivers come and Return Queen takes no responsibility.
You need to add every individual item to and order. Their email scraping doesn’t work. Using this service is so much harder than just going to the post office.
You need to add every individual item to and order. Their email scraping doesn’t work. Using this service is so much harder than just going to the post office.
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Bad service
I spent $7 to ship an amazon order back to where i got it from, package it correctly and put stamps on it, and the person who came and picked up the package brought it back and I never got a refund even after asking for one.
Used to be amazing, but I’ve been having issues
I absolutely love the idea of this app and it’s been so valuable to me as a person with ADHD and no car to take returns to the post office/Amazon store/etc! But recently, I’ve had multiple issues of returns not getting sent in for several days or even a few weeks after the return pickup, and I’ve had to nudge the customer support team to get answers.
Part of the appeal of this service is you don’t have to be on top of sending in every individual return — but I’ve spent so much time trying to troubleshoot returns recently. When I have to track my returns daily, contact retailers to find out if they even got the return, and try to figure out why one item from an order wasn’t dropped off at the UPS store, or why over a week after pickup the return hasn’t been mailed in yet according to the tracking, it becomes more stress and takes more time than it saves.
Please get it together, RQ! I’ve been a fan for so long, and I want to keep using and loving this service.
(Also, like other reviews have said, having to constantly sync your Amazon account and then wait for orders to show up is pretty annoying, especially when this is all about convenience and saving time!)
Part of the appeal of this service is you don’t have to be on top of sending in every individual return — but I’ve spent so much time trying to troubleshoot returns recently. When I have to track my returns daily, contact retailers to find out if they even got the return, and try to figure out why one item from an order wasn’t dropped off at the UPS store, or why over a week after pickup the return hasn’t been mailed in yet according to the tracking, it becomes more stress and takes more time than it saves.
Please get it together, RQ! I’ve been a fan for so long, and I want to keep using and loving this service.
(Also, like other reviews have said, having to constantly sync your Amazon account and then wait for orders to show up is pretty annoying, especially when this is all about convenience and saving time!)
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Great Idea
Great idea and great service but for some reason the app constantly needs me to resync especially with Amazon which makes it annoying that I almost always have to enter my orders manually. As soon as that’s fixed it gets a 5 star. One more thing would be a great addition if there was a tracking system on your end so we know where it’s holding in ur hub
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Amazing, Except…
So, I love this service 90% it works as you would hope. One annoyance is I need to resync Amazon every single time I use the service. Additionally, it sometimes doesn’t put all the items purchased into the app, even with syncing. Otherwise I’ve asked for a RQ return bag to be left during next pick up because they took my bag and didn’t leave me a replacement 5 pickups ago - they’ve never done so. So, overall 90/100.
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Life changing service
ReturnQueen has saved me so much time and hassle. The app and the service is easy to use. No more taping up boxes and labels and lugging stuff to the post office or ups store.
Genuinely my favorite service
ReturnsQueen is a dream come true for someone living in NYC without a printer and who loves to shop online. At first I thought it was too good to be true, but they do what they say and I just renewed for my second year.
Huge fan of this convenience but…
I adore this app and service for the convenience and their kind customer service. But my anxiety can’t handle not knowing when the items are actually dropped off to be shipped out for return after being picked up. It wouldn’t matter if most returns don’t work under a “return by date”, but most stores do work this way. I think I need to pause my use of this app till they have a system added that notifies us for when items are officially shipped out after the pickup. But I will def be checking in to see if this update ever happens! :)
Would be even more helpful if receipts for the drops were added to our account. I know all shipment centers and drop off stations are able to provide this - in case the refund doesn’t go through and we need to prove the item was shipped out.
Would be even more helpful if receipts for the drops were added to our account. I know all shipment centers and drop off stations are able to provide this - in case the refund doesn’t go through and we need to prove the item was shipped out.
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Response from developer
THANK YOU for this valuable feedback. We always want to know what features our customers want and how to make things better. We're on it! -Jules R.
Glitchy
App doesn’t import current emails, only shows old emails or already deleted emails and completely overlooked an email for a return. Nobody answers the customer service phone number either. It’s a useful app, but when things go wrong or glitchy there’s no one to help and nobody to talk to.
Best service
This might be my first review ever about an app but I literally came on here to tell ppl it’s the best Money I ever spent. I missed one return date last year and it would be worth it just for that. But truthfully the mental load that this takes off for me as a busy mom means everything to me at this stage. It was a small learning curve but quickly it became super easy and they’re very reliable.
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Response from developer
Thank you! We love to hear that we've saved people time and money. -Becky K.
Have been waiting for this app
This is the best app for lazy people like me. This has made my online shopping experience seamless and hassle-free! Highly recommend this.
