Feels like scam, so many glitches
I am not able to use the funds that I added in the account by either card or UPI. The cc team informed to update the app and logout to login again for a refreshed experience, now I am not able to login again as it says I am entering wrong passcode even though I have been entering the one that I used during setup of account. The forgot passcode option is also absolutely not helping, it only gives option to upload driving license as document for verification whereas PAN card was used during the account verification. Even after uploading clear picture of my driving license several times, it keeps showing error message saying “please upload clear picture without blur”
This is absolutely unacceptable and a very bad experience. Feels like a scam with my funds being stuck in the account.
Response from developer
Hi there, We are truly sorry to hear about your frustrating experience with logging in and accessing your account. Please note that Revolut India operates under a separate entity from Revolut in Europe. If you previously had a European account with the same phone number or email, this can sometimes cause login conflicts that require our team's intervention. When submitting document photos for passcode recovery, please ensure the photo is taken in a well-lit room, without glare or blur, and with all four corners of the ID clearly visible. As we cannot access your personal account details over public App Store reviews, please email our dedicated team directly at support-india@revolut.com from your registered email address. Our team will look into your profile and help you regain access swiftly.
Flexible Card Options
Card controls are handy
Lifesaver for frequent flights
Travel card onboarding
Nice everyday features
Saves heavily on foreign swipes
Easy to freeze cards
feels well thoighout out
Kids account is useful
In-app support is real
Instant alerts
Security is solid
Useful card controls
Pathetic verification
Response from developer
Hi there, Thank you for sharing your feedback, and we apologize for the inconvenience during verification. As per RBI regulatory standards, our automated verification checks require scanning an original, physical government-issued document directly via your camera. Electronic copies (e-documents) displayed on screens, printouts, or photocopies cannot be authenticated by our verification system. For onboarding in India, document fetching is primarily conducted digitally via DigiLocker (using your linked Aadhaar or Driving Licence), alongside an original physical PAN Card for identity validation. If you are experiencing issues linking your documents or completing verification, please reach out to our team at support-india@revolut.com with your registered mobile number, and we will be happy to assist you.
Good travel companion
Technical Issues
Response from developer
Hi there. We’re sorry to hear about the issues you’re experiencing with the Revolut app. Please reach out to us at support-india@revolut.com so we can take a closer look at the problems you mentioned and provide prompt assistance.
All in one money app
20 Days Wasted — Worst Verification & Support Experience
I waited 20 days for my video verification to be completed. My Aadhaar and PAN were already successfully verified through DigiLocker, but when it came to video verification, the Revolut app repeatedly crashed and showed technical errors, making it impossible to complete the process.
For 20 days, I kept contacting support and escalating the issue. Every time, I was told to wait another 24, 48, or 72 hours. I kept waiting and cooperating, but the problem was never resolved.
Then, on September 4th, I was told to either wait until Monday for verification to become available again or close my account and sign up again, because they supposedly couldn’t manually reopen the verification process. I followed their advice and closed the account.
And now, I can’t even log back in.
Even worse, if you are not logged in, there is apparently no proper way to contact support through the app. I tried using another number to sign up, and instead I was simply put on a waitlist.
So after wasting 20 days, I followed the solution suggested by Revolut itself, and now I am completely locked out.
I have also emailed their support, complaints team, and nodal officer, but despite all this, I still haven’t received a proper resolution.
For a financial service, this level of technical failure, poor communication, and customer support is completely unacceptable.
Extremely disappointed. I would give 0 stars if the option existed.
Response from developer
Hi there, We are truly sorry to hear about your frustrating experience with the verification process and the delays you encountered. This is certainly not the standard of service we strive to provide. Because your account involves specific verification and onboarding details, please reach out directly to our dedicated India support team at support-india@revolut.com from your registered email address. Our team will review your case history, investigate the technical issues you faced, and assist you with your onboarding as quickly as possible.
Waste of time, absolutely poor service
Or create an account and be prepared to waste countless hours of your time with chat support which keeps shuffling you to different “teams” with absolutely no resolution in sight.
Response from developer
Hi there, We are truly sorry to hear about your frustrating experience with our chat support and the delays in getting your issue resolved. We strive to provide seamless support, and being passed between teams without a clear outcome is certainly not the standard of service we aim to deliver. We would like to look into what went wrong and help make this right for you. Please email our dedicated India support team directly at support-india@revolut.com with the phone number or email linked to your account and a brief reference to this App Store review. Our team will review your case directly without putting you through unnecessary transfers. Thank you for your feedback.