Do not ever use it
I will give a zero start if I could. Food never arrived on time takes for every for you to get your food. Don’t use it if you don’t want to wait for hours and not getting anything. The estimate time is not correct. When you talk to the customer service they told you a different estimate time which is much longer than what you atucally see on the app. They blame you for not updating the app. Don’t use it. Stay away from it !!!!
Show more
Disgusting
The food had a maggot on it but the customer service was very reluctant to refund. They tried to argue that the food was coming from somewhere else. The drivers are also ridiculous. One driver even yelled at me before delivery, insisting that he had made great attempts to reach me. Because he cannot reach me he wouldn’t follow the instructions to deliver my order. I only missed one call and immediately called back, which was exactly the call he yelled at me in.
Show more
Grateful to find
This app introduced me to lots of good food in my area. It’s not easy to use but it’s worth the extra effort. What is up with the pictures of the dishes, though? Different restaurants will have the same picture for similar dishes. Does someone at Ricepo just say, for example, oh this is beef noodle dish so here’s a picture of a beef noodle dish?
Show more
If you actually want your food, don’t use this app
They keep on pushing back the estimated delivery time. It’s normal for them to push back 40 to 50 minutes.
Since they pushed back the estimated time when the food gets here it’s technically not “late” so they also wont give you any compensation.
I ordered barbecue once and it took almost 2 hours for it to get to me. By the time I got the food it was already cold.
Really disappointing
Since they pushed back the estimated time when the food gets here it’s technically not “late” so they also wont give you any compensation.
I ordered barbecue once and it took almost 2 hours for it to get to me. By the time I got the food it was already cold.
Really disappointing
Show more
Bad bad idea order from this app
This app give people a little bit convenient, but doesn’t mean it is faster for your pick up or delivery, instead it will slow down a little bit or sometimes ever more than call in order. Why? After you order form the app the restaurant received the order, and put it in again. And this app charge average 10 to 30% higher then regular price.
Show more
Poor managed app
If there is anything wrong with the order, no one is here for you to fix the issue. So inconvenient and poor managed. Also, there is no way you can track the quality and review of the store from this app, so the restaurants can give the poorer service to the customers from Recopo without being punished by any mean. No regulation at all. Ordering through this app is challenging your luck. If you have the dice, you can get a satisfied meal, otherwise, it ruins your day.
Show more
Terrible customer service
There's no way to reach a live chat customer service. All you can do is send a note and wait to see if you are lucky enough to have someone reach out to you. Worst customer experience. If you want to have something warm, don't use this platform. All you can get is cold food after waiting for 2 hours starving.
Show more
Very Rude Customer Service
I was one of the earliest users of the app because the founder was a University of Rochester alumni. But recently I found my account was deactivated because I filed a claim of membership fee refunded from Apple. Can’t believe that happened.
Update： here is the response I got from them:
Hope you and your family are doing well.
I understand you are concerned regarding the deactivation of your account.
Your account has been temporarily deactivated due to the dispute reported by your bank. Your account will not be reactivated until the case is resolved with the bank.
While we know this isn't the response you wished to receive, there is no further opportunity for appeal on this decision. From here on, you will not be able to use RICEPO.
So brunt.
Update： here is the response I got from them:
Hope you and your family are doing well.
I understand you are concerned regarding the deactivation of your account.
Your account has been temporarily deactivated due to the dispute reported by your bank. Your account will not be reactivated until the case is resolved with the bank.
While we know this isn't the response you wished to receive, there is no further opportunity for appeal on this decision. From here on, you will not be able to use RICEPO.
So brunt.
Show more
They use customer to adjust their machine learning Model
I will give -100 if there’s a choice. They send me food that is completely different from the pictures on the app, The pictures shows it was a soup and I got some small biscuits! they say becoz the technical department matching wrong photo, as an software engineer I know they are using customer as human to correct the model result becoz they don’t hv money hire more ppl doing for them, they want to safe money and take advantage of us, what a shame! They even tell me , we put a line on the app: the real dish may be different from what you bought. I understand slightly difference, but this line should not excuse their fault, they use this line as legal means to protect themself , what a shame!
Show more
Please make the tip flexible to encourage good delivery practice
Having a fixed tip has its benefits and I do agree that the drivers need a reasonable amount for their service. However, setting it as fixed amount won’t encourage good delivery since the driver can come whenever they want and choose not to bring up the food to you.
Please consider setting a minimum tip instead and have flexibility in the final amount. Then those who deliver the food on-time and actually send the food to the door can be differentiated from those who don’t. Otherwise the delivery person has no incentive to do better.
Please consider setting a minimum tip instead and have flexibility in the final amount. Then those who deliver the food on-time and actually send the food to the door can be differentiated from those who don’t. Otherwise the delivery person has no incentive to do better.
Show more
Annoying promotion notifications and cancelled order popped up multiple times
Promotion notifications pop up every few hours and there is no way to disable it.
We have tried their service and my order was cancelled. We ordered around 6:30pm and it was cancelled around 6:45pm. Around 10:30pm, app suddenly said the driver is waiting to pick up our food. 5 mins later, the app sent another notification said our order was cancelled.
We decided to delete this app for now till there is improvements in app quality and service.
We have tried their service and my order was cancelled. We ordered around 6:30pm and it was cancelled around 6:45pm. Around 10:30pm, app suddenly said the driver is waiting to pick up our food. 5 mins later, the app sent another notification said our order was cancelled.
We decided to delete this app for now till there is improvements in app quality and service.
Show more
Poor Customer Support
Compared to other delivery apps, RICEPO should work on improving its customer support to backup customers when they experience issues. It is disappointing to see the delivery quality and customer support deteriorating over the last half. Would not recommend this app to others unless they are able to fix issues with their deliver and customer support.
Show more
Will never use it again
I have been waiting for my food for more than one hour and got nothing while it’s said it can be delivered in 30 minutes when I ordered it. Furthermore, the most outrageous thing is that the app shows the food was “delivered”! I’ll never trust this app anymore!! What they did was simply bullying the helpless customers.
Show more
POOR customer service and LATE delivery
I’m so disappointed every time I use RICEPO. Customer service does NOT respond when you ask when the your food can be delivered. There is an obvious huge problem between merchants and RICEPO. They do not handle the balance between merchants and customers! This is my last time to use it. Usually I don’t write one point review, but I just feel so angry and disappointed when I use it! Delete it!
Show more
AVOID AT ALL COST
Five star so you can read:
0 customer service- not resolving any issues.
They have no control over their drivers.
Just experienced that a driver called to curse you because you went to support to complain. Also experienced multiple times that the driver abandon your order or took 90 mins+ to deliver for 10-15 min drive.
0 customer service- not resolving any issues.
They have no control over their drivers.
Just experienced that a driver called to curse you because you went to support to complain. Also experienced multiple times that the driver abandon your order or took 90 mins+ to deliver for 10-15 min drive.
Show more
Not perfect, but the best out there
I have used RICEPO for more than one year now, as well as other food deliver services. So far, RICEPO has brought the best overall experience and is the best food deliver app on the market based on more than 200 orders that I made with this app. Their customer service is fast, polite and responsive. The food/menu information is up to date with all the restaurants. They offer real-time map track with every order. The delivery people that work with them have been offering fast delivery most of the time. RICEPO has made 2020 a lot easier for me.
Show more
Delivery is a disaster
While the app is easy to use, the delivery is a disaster. The first time I ordered through Recipo, the driver picked up the food and never delivered , or answered the phone. Although I got refund, I was unhappy about the experience. In general the delivery takes about 1 hour, as the driver usually picks up multiple orders and then deliver. But if you plan in advance, it’s still acceptable. Yet, yesterday, the order was on the way for 2 hours. I tried to call the driver, it turned out that the driver left a wrong number, likely on purpose. The real number owner was very frustrated. These experience show that the delivery part of recipo is a lot problematic, recipo should work on it
Show more
I wish there is a lower credit than one star
The food was always the best, but this app should be considered the worst cause it’s a delivery app not a restaurant app. There was no customer service at all, unless you were using it on “day time”. If there was something wrong with the food or driver, you cannot find the customer service to help you. To anyone who using this app, you guys are so lucky, just get to buy the lottery.
Show more
Convenient but easy to make mistake
This app is easy to use and have many Chinese restaurants selections. The delivery time is usually within 30-60min which is ok.
Compared to larger apps, this small app have a lot things to improve. The check out process is too simple to make you easily make mistake. If you immediately realized something is wrong, there is no regret bottom. Especially the tip section, if you enter $50 but you mean $5 and you accidentally submit your order, you will pay $50 and you can not recall the order. I hope there are some separation between the selection steps, so ppl can read clearly, what items they ordered, how much each item priced, and how much tax and tips included. And left 3 min cool time for recall if immediately find out something is wrong.
Since there is no regret button, the next option is to contact the customer service. However, the service home page in the app wasn’t work. It linked to “Page Not Fund”. I can’t find the customer service in their home page how can get the service.
Compared to larger apps, this small app have a lot things to improve. The check out process is too simple to make you easily make mistake. If you immediately realized something is wrong, there is no regret bottom. Especially the tip section, if you enter $50 but you mean $5 and you accidentally submit your order, you will pay $50 and you can not recall the order. I hope there are some separation between the selection steps, so ppl can read clearly, what items they ordered, how much each item priced, and how much tax and tips included. And left 3 min cool time for recall if immediately find out something is wrong.
Since there is no regret button, the next option is to contact the customer service. However, the service home page in the app wasn’t work. It linked to “Page Not Fund”. I can’t find the customer service in their home page how can get the service.
Show more
我被司机骂了！司机威胁我说要把我杀了！并且他知道我家地址！The driver threatened to kill me and he knows my address!
如果能不给星，我一颗都不会给！
今天晚上点了个外卖，司机送了一个小时没送到。一个小时以后司机给我打电话叫我下楼拿外卖，我在我家楼下等了快十分钟，司机都没出现。我问司机到底在哪时，司机突然发脾气对我辱骂，并且威胁我说要杀了我，还说他知道我家地址！
我把这件事情给客服反馈，客服只做了全额退款和给了我一张3刀的优惠卷。客服没有开除司机，并且叫司机上门给我道歉。
I ordered food tonight at 19:36. After an hour, the driver called me to pick up the food. I was standing outside the lobby of my apt for ten minutes. I didn’t saw the driver. When I asked the driver where are you, he suddenly started to insult me. He even threatened to kill me and he said he knows my address!
Then I contacted the costumer service. The costumer service just gave me a refund and a 3 dollar coupon. RICEPO doesn’t Fire the driver and asked the driver to come to my house to apologize!!??
I am really disappointed about RICEPO!!!!!
今天晚上点了个外卖，司机送了一个小时没送到。一个小时以后司机给我打电话叫我下楼拿外卖，我在我家楼下等了快十分钟，司机都没出现。我问司机到底在哪时，司机突然发脾气对我辱骂，并且威胁我说要杀了我，还说他知道我家地址！
我把这件事情给客服反馈，客服只做了全额退款和给了我一张3刀的优惠卷。客服没有开除司机，并且叫司机上门给我道歉。
I ordered food tonight at 19:36. After an hour, the driver called me to pick up the food. I was standing outside the lobby of my apt for ten minutes. I didn’t saw the driver. When I asked the driver where are you, he suddenly started to insult me. He even threatened to kill me and he said he knows my address!
Then I contacted the costumer service. The costumer service just gave me a refund and a 3 dollar coupon. RICEPO doesn’t Fire the driver and asked the driver to come to my house to apologize!!??
I am really disappointed about RICEPO!!!!!
Show more
