Decent
Frustrating
Response from developer
Sorry about the failed payments, and the mixed message from live chat. This usually isn’t a bug in Ride. Card issuers (banks) run their own fraud checks, and several purchases close together, like a second ticket straight after the first, can be flagged and blocked. Removing and re-adding your card works because it prompts your bank to check the card again, but these steps should save you from doing that each time: approve any alerts in your banking app, and wait about 2-3 minutes between purchases. If it keeps failing, please email support@rideeastmids.com with the times of the failed payments, and we’ll look into it for you.
Bad QR codes
Response from developer
Sorry your ticket wouldn't scan. That's frustrating, especially twice. We took your review seriously and tested scanning on several devices over the weekend, but couldn't recreate the issue. On iPhone, a few things usually sort it: turn brightness up to maximum, wipe the screen, and hold the phone flat and steady with the QR code facing the bottom of the green reader. If you don't see the green tick straight away, slowly move the phone slightly closer or further away until it reads.
Regional Live Data
Response from developer
Thanks for your feedback! We’re actively reviewing how we can incorporate NET and train live updates in the Ride app. If you notice anything else, please share it via Account → Help us to improve.
Live Tracking is Fake
Response from developer
Thank you for bringing this to our attention. While Ride does track in real-time, your feedback has highlighted an issue when deviated routes are being used. We will look into this as a matter of urgency and will update you via our blog (transportnottingham.com) on options and our approach to resolving this matter. Thank you for your feedback!
