Absolutely Terrible
I have had this app for a year now and it has been very bad. Granted, the idea of this app is great, however the implementation of everything is very bad. The wait time is terrible. We need more drivers. I have sat in freebee’s where even the drivers complain about the company. Many stating that “there aren’t enough drivers,” “it’s not worth the pay,” and that some of the rules make no sense. There is no connect option. I have had to freebee to a place to pick up people, and had to wait there until the next freebee came (if it came). This is very frustrating because it isn’t hard to pick up and go right back. I have heard stories however of various freebee drivers picking favorites. A family member of mine stated that a customer was speaking to the freebee driver in Spanish about “taking a short time in Publix,” and the freebee driver said they would go back to pick them up after dropping off my family member. This is unfair because people are forming alliances with drivers while the app takes ages to find a driver. With that being said, I wish the app would tell me a time. Whether I like the time or not isn’t the problem. The problem is that the app will go 30 minutes saying “finding a driver.” I would rather the app tell me 9 stops 80-120 minutes. It brings a peace of mind instead of waiting and waiting. I have had to cancel and request a ride again just because it took so long. I don’t mean to be rude, and this app does have its good days where the freebee is quick going and coming back, however it is extremely annoying when it takes long. With that also being said, I do not appreciate when the app reschedules my time. I have gone from 1 stop 5 minutes to 3 stops 15-25 minutes. I am not sure why this occurs, but you as a company need to make sure that each driver is doing what they are supposed to be doing. Another driver was getting his car fixed, however my app showed 2 stops 10 minutes for over an hour. If he is not working, please do not put useless people on the app. It takes up time. Another frustrating part is when freebee workers take their lunch, but I am still assigned to them. Please connect me with someone else. I have sat and waited for workers to get off of their lunch break. At first it seems like they are dropping someone off at Publix or a fast food joint, but after an hour of no car movement,it is obvious. If your workers aren’t working, don’t put them in the app. They have said this themselves aswell.
In summary, hire more workers in different cities of Florida, make sure that if your employees arent working to remove them from the app, fix the time and finding driver feature, add a connect option so you can go multiple places like from home to picking up kids to back home. Thank you.
In summary, hire more workers in different cities of Florida, make sure that if your employees arent working to remove them from the app, fix the time and finding driver feature, add a connect option so you can go multiple places like from home to picking up kids to back home. Thank you.
Show more
App
What’s wrong with the app
Needs improvement
If the Homestead, Florida and Miami-dade county governments were smart, they would have the Freebee zone of Homestead not have a break from 9:30 to 2:30 so that ride requests wouldn’t pile up as soon as the zone opens which consistently creates 60+ minute wait times and they would also have the drivers for the Freebee zone of Homestead, Fl start their shift at Homestead hospital and wherever they currently start it. But as is, the Homestead, Florida and Miami-Dade county governments that I could advise and improve if I were apart of but currently am not, are showing many deficiencies of smart planning. Thankfully only their deficiencies at Freebee actually could effect me if I didn’t plan in advance to avoid their deficiencies, and thankfully their deficiencies don’t effect me because of my own planning.
Show more
Wow
Oh
Lol
Dos horas tengo afuera de mi casa y aún no llega ya no es tan buena como antes
