Fix the lag or bug
When I open the app and it takes little awhile to me to request a ride and it was like freeze the continue then not freeze the continue please fix it whatever what causing it
Extremely inconsistent
The app ride time is always 60+, but sometimes it goes down to 45 to 60 minute wait, then another 60+ wait.
Today, my issues with the app stemmed from them constantly bombarding me with messages of “your ride has cancelled and we’re reassigning you to the queue” to “thank you for choosing Freebee” when I didn’t get to confirm it in the app before they sent me back to the queue.
I turned off the app and waited for it to change, but it kept spamming me with these notifications.
Awful service. Awful wait times. Awful customer service considering they most likely don’t see these reviews to consider fixing the app.
Today, my issues with the app stemmed from them constantly bombarding me with messages of “your ride has cancelled and we’re reassigning you to the queue” to “thank you for choosing Freebee” when I didn’t get to confirm it in the app before they sent me back to the queue.
I turned off the app and waited for it to change, but it kept spamming me with these notifications.
Awful service. Awful wait times. Awful customer service considering they most likely don’t see these reviews to consider fixing the app.
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Sucks
I wanted to like this service but it really sucks, inaccurate times, slow drivers, cancellations… it’s very irritating when people have things to do.
This app sucks
This app is meant to be something convenient not great not even good. It’s just meant to be convenient, but even at the best of times it is not even that. If I order a ride at 5 o’clock and you tell me 10 to 15 minutes and there’s only one person ahead of me then that means I go next I’m not making up any rules here. That’s just how it is so when I get the next in line notification and then I immediately see that you add four more stops ahead of me and now my wait time has jumped from 10 to 15 minutes. Now it says 15 to 25, which isn’t even true because I ordered this right at 5 PM. It’s now 6:10. I just got another next in line notification and they add another stop ahead of me and now I have to wait till 25 to 35 minutes. How in the world does that make any sense? How in the world is that convenient and the answer is it’s not this is the worst app I’ve ever used go use Uber. Go use Lyft. Go use the wait and save literally use anything else, but this it sucks
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Rider Review & Suggestion
Riding is a very pleasant experience, the cars are kept very clean and the drivers are very kind. My suggestion to help both riders and drivers is to add a note or priority feature that helps let the driver know how urgently they need to be from one place to another.
