HORRIBLE APP
Every time I use this app I have to wait at least 30 minutes for a ride and then they cancel. Horrible app I can never get a ride. It sucks so mich and I hate it I can never get a ride anywhere its impossible. I have had maybe 2 good experiences with the app, and 20 bad experiences with the app. DO NOT DOWNLOAD OR USE THIS APP. It is horrendous.
Show more
Absolutely Terrible
I have had this app for a year now and it has been very bad. Granted, the idea of this app is great, however the implementation of everything is very bad. The wait time is terrible. We need more drivers. I have sat in freebee’s where even the drivers complain about the company. Many stating that “there aren’t enough drivers,” “it’s not worth the pay,” and that some of the rules make no sense. There is no connect option. I have had to freebee to a place to pick up people, and had to wait there until the next freebee came (if it came). This is very frustrating because it isn’t hard to pick up and go right back. I have heard stories however of various freebee drivers picking favorites. A family member of mine stated that a customer was speaking to the freebee driver in Spanish about “taking a short time in Publix,” and the freebee driver said they would go back to pick them up after dropping off my family member. This is unfair because people are forming alliances with drivers while the app takes ages to find a driver. With that being said, I wish the app would tell me a time. Whether I like the time or not isn’t the problem. The problem is that the app will go 30 minutes saying “finding a driver.” I would rather the app tell me 9 stops 80-120 minutes. It brings a peace of mind instead of waiting and waiting. I have had to cancel and request a ride again just because it took so long. I don’t mean to be rude, and this app does have its good days where the freebee is quick going and coming back, however it is extremely annoying when it takes long. With that also being said, I do not appreciate when the app reschedules my time. I have gone from 1 stop 5 minutes to 3 stops 15-25 minutes. I am not sure why this occurs, but you as a company need to make sure that each driver is doing what they are supposed to be doing. Another driver was getting his car fixed, however my app showed 2 stops 10 minutes for over an hour. If he is not working, please do not put useless people on the app. It takes up time. Another frustrating part is when freebee workers take their lunch, but I am still assigned to them. Please connect me with someone else. I have sat and waited for workers to get off of their lunch break. At first it seems like they are dropping someone off at Publix or a fast food joint, but after an hour of no car movement,it is obvious. If your workers aren’t working, don’t put them in the app. They have said this themselves aswell.
In summary, hire more workers in different cities of Florida, make sure that if your employees arent working to remove them from the app, fix the time and finding driver feature, add a connect option so you can go multiple places like from home to picking up kids to back home. Thank you.
In summary, hire more workers in different cities of Florida, make sure that if your employees arent working to remove them from the app, fix the time and finding driver feature, add a connect option so you can go multiple places like from home to picking up kids to back home. Thank you.
Show more
App
What’s wrong with the app
Needs improvement
If the Homestead, Florida and Miami-dade county governments were smart, they would have the Freebee zone of Homestead not have a break from 9:30 to 2:30 so that ride requests wouldn’t pile up as soon as the zone opens which consistently creates 60+ minute wait times and they would also have the drivers for the Freebee zone of Homestead, Fl start their shift at Homestead hospital and wherever they currently start it. But as is, the Homestead, Florida and Miami-Dade county governments that I could advise and improve if I were apart of but currently am not, are showing many deficiencies of smart planning. Thankfully only their deficiencies at Freebee actually could effect me if I didn’t plan in advance to avoid their deficiencies, and thankfully their deficiencies don’t effect me because of my own planning.
Show more
Wow
Oh
Lol
Dos horas tengo afuera de mi casa y aún no llega ya no es tan buena como antes
Terrible service
I ordered a ride at 7:30 had a 60+ minute waited an hour only for the bus’s driver to accept 3 more people other than getting me making it another hour and some
For freebee
They are terrible in opa locka ! They drivers have road rage, their nosy always in someone’s business! I don’t not recommend this app! If you’re in opa locka don’t get in a car with Barbara she’s disrespectful & has terrible road rage she makes a lot of her drivers feel uncomfortable!
I also don’t recommend dingo! He’s rude , disrespectful and is always in someone’s personal business they both made me delete the app because their character & vibes are so weird & unappealing opa locka needs new freebee drivers
I also don’t recommend dingo! He’s rude , disrespectful and is always in someone’s personal business they both made me delete the app because their character & vibes are so weird & unappealing opa locka needs new freebee drivers
Show more
Timing
Yes it’s convenient but the timing on the rides is ridiculous. You wait over 2 hours just to get a ride. You can’t even change your driver in case the one you have is too far. And on top of that they take their sweet time to arrive to your destination. You order it ahead of time because the wait times are crazy and somehow you end up having to cancel because you’re not close enough to take the ride. And I don’t mind pooling a ride but if I was picked up first I should be dropped off first. Why are we taking the person that wasn’t even in the car when I got in to their destination before I get dropped off to mine?
Show more
Disappointed
I’ve been taking this since the beginning, it was pretty fast for like 2 months then after that the ETA is 3 hours, 3 HOURS for the wait
Time and now they want to charge like uber now by September 1st, i love Freebee and the drivers but im so mad right now and sad, this app it’s literally ruined 🥺💔 if you guys keep doing this to this app and people it’s going to fail and it’ll downgrade very bad, you guys can do better than that and you know that!
Time and now they want to charge like uber now by September 1st, i love Freebee and the drivers but im so mad right now and sad, this app it’s literally ruined 🥺💔 if you guys keep doing this to this app and people it’s going to fail and it’ll downgrade very bad, you guys can do better than that and you know that!
Show more
Free with a cost
I was heading up to a job interview requested the ride at. 2 pm for a posible 10-15 ride. Needed to be at my interview 3 pm. It is 3.15 pm and the past 1.5 hrs the app read rider will be there in 3 minutes, 1 minute. I think 1 minute in what country? Because it has been 45 at least with the same message. Like the free ride and all but do not ask for it if you need to be somewhere at a certain time.
Show more
add scheduling
ur wait times are literally unpredictable either coming too early or too late fix your stupid app
Freebee ride service poorly set up in Homestead, Fl
Whenever the Homestead service area opens for Freebee, all the Freebee drivers start in the same corner of Homestead, so it takes at least 1.5 hours for any Freebee drivers to reach the area near the Homestead hospital because of Freebee app’s algorithm. And you have to request a Freebee ride at least 2 hours in advance of the zone closing if you want to get picked up near the hospital or the Freebee ride request will get canceled.
Show more
DOESNT WORK
I download the app and it won’t even work, it just freezes and won’t let me get past the login screen.
Fix the lag or bug
When I open the app and it takes little awhile to me to request a ride and it was like freeze the continue then not freeze the continue please fix it whatever what causing it
Extremely inconsistent
The app ride time is always 60+, but sometimes it goes down to 45 to 60 minute wait, then another 60+ wait.
Today, my issues with the app stemmed from them constantly bombarding me with messages of “your ride has cancelled and we’re reassigning you to the queue” to “thank you for choosing Freebee” when I didn’t get to confirm it in the app before they sent me back to the queue.
I turned off the app and waited for it to change, but it kept spamming me with these notifications.
Awful service. Awful wait times. Awful customer service considering they most likely don’t see these reviews to consider fixing the app.
Today, my issues with the app stemmed from them constantly bombarding me with messages of “your ride has cancelled and we’re reassigning you to the queue” to “thank you for choosing Freebee” when I didn’t get to confirm it in the app before they sent me back to the queue.
I turned off the app and waited for it to change, but it kept spamming me with these notifications.
Awful service. Awful wait times. Awful customer service considering they most likely don’t see these reviews to consider fixing the app.
Show more
Sucks
I wanted to like this service but it really sucks, inaccurate times, slow drivers, cancellations… it’s very irritating when people have things to do.
This app sucks
This app is meant to be something convenient not great not even good. It’s just meant to be convenient, but even at the best of times it is not even that. If I order a ride at 5 o’clock and you tell me 10 to 15 minutes and there’s only one person ahead of me then that means I go next I’m not making up any rules here. That’s just how it is so when I get the next in line notification and then I immediately see that you add four more stops ahead of me and now my wait time has jumped from 10 to 15 minutes. Now it says 15 to 25, which isn’t even true because I ordered this right at 5 PM. It’s now 6:10. I just got another next in line notification and they add another stop ahead of me and now I have to wait till 25 to 35 minutes. How in the world does that make any sense? How in the world is that convenient and the answer is it’s not this is the worst app I’ve ever used go use Uber. Go use Lyft. Go use the wait and save literally use anything else, but this it sucks
Show more
Rider Review & Suggestion
Riding is a very pleasant experience, the cars are kept very clean and the drivers are very kind. My suggestion to help both riders and drivers is to add a note or priority feature that helps let the driver know how urgently they need to be from one place to another.
Dont bother.
They cancel rides and give completely wrong estimates. It will tell you 15 minutes to arrive when in reality you will be waiting 45 min
