Not Free! Must pay!!
Marketed as free, download the app and go through set up just to come to a subscription page- no free tier. Cheapest option is $30. Be clear in the marketing that it’s a pay-to-use app instead of wasting parents’ valuable time.
They won’t refund you
I’m really upset about the way they handled my situation. I immediately contacted their customer support team that I was mistakenly charged $127.19 for a whole year after my free trial ended. I tried to cancel the subscription before it renewed but for some reason the cancellation didn’t process.
Frustrated, I submitted a refund request to Apple Support for the reason that I cancelled the subscription and wasn’t using it. Unfortunately, Apple denied my request. I contested that and tried to get a second request, but they denied it with a final decision. They didn’t give any reason as to why they denied it, which is very aggravating. I honestly haven’t been using this app. I was enticed by it from the ad, but once I got the app, I just didn’t open it nor have the time to invest in it because I was too busy tending to my baby. It’s overwhelming to me and I don’t have the need for it.
So, I asked for a refund. This is an unnecessary expense for me since we are a 3 person household living off of one income. They said that they couldn’t do anything about the refund because Apple controls it and that they reached out to them to see if anything could be done. I followed up and asked for an update and did not get a response. Very disappointing!
Frustrated, I submitted a refund request to Apple Support for the reason that I cancelled the subscription and wasn’t using it. Unfortunately, Apple denied my request. I contested that and tried to get a second request, but they denied it with a final decision. They didn’t give any reason as to why they denied it, which is very aggravating. I honestly haven’t been using this app. I was enticed by it from the ad, but once I got the app, I just didn’t open it nor have the time to invest in it because I was too busy tending to my baby. It’s overwhelming to me and I don’t have the need for it.
So, I asked for a refund. This is an unnecessary expense for me since we are a 3 person household living off of one income. They said that they couldn’t do anything about the refund because Apple controls it and that they reached out to them to see if anything could be done. I followed up and asked for an update and did not get a response. Very disappointing!
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False advertisement in the ad
If I could give it zero stars, I would! I downloaded the app and it was about child development stages, and nothing to do about things to do in your town.
Adds misleading
Was advertised to me as a free app that just tells me about the kid friendly events going on in my area but it is in fact not free at all and is about development and parenting skills instead. I’m sure it would be a great app for some but I was very disappointed that it wasn’t as it was advertised to me at all.
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Wanted to love it
I’ve had the app for about a month now, I paid for the full access subscription. I’ve been kicked out of the app for network issues at least 3 times now, once it made me completely start my tracking all over after having used it the past 3 days, I think got kicked out again a week or two later and lost THAT data but then gained back the original data I had?? I’m writing this review having been kicked out a third time and not being let back in … other than those issues I really like it, I just wish it didn’t have issues staying open/keeping me logged in
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