Useless app
This app initially worked when I first got the fireplace, however it was always glitchy. I was constantly getting error messages. Then it just stopped even locating the fireplace completely. Haven’t been able to use this feature for a couple of years! Given all the negative reviews and complaints about this app you would think Rinnai would take some action in fixing this, however I can see at the time of writing this review their last update was three years ago! This app is an advertised feature of this fireplace. If it doesn’t work I feel we should be entitled to a partial refund!
Show more
Old School
App UI feels like it was made in 1980s and never updated.
Worst app in recorded history
Advertised as wifi cable smart fireplace. Had this fireplace for 3 years. App intermittently shuts down and disconnects. Breaks every 2 months. RINNAI spend some $ on yr software for Gods sake!
Very frustrated
App needs an update. Always coming up with errors and often doesn’t connect. App frequently doesn’t load and is such a hassle to use.
Clunky, inconsistent
App often doesn’t work. Comes up with error 92 (connection error), which is a complete crock. Such underwhelming customer care from Rinnai to deliver on their promises.



