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RoadRunners Gatwick

RoadRunners Gatwick

Shuttl Me - RoadRunners/Belfry

0 ratings
45 reviews
💼 Business
✈️ Travel
Free

Details

Released
August 8, 2018
Updated
October 12, 2026

Features

Developer

Shuttl Me Limited
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RoadRunners Gatwick screenshot #1 for iPhone
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About

Book a ride with a premium taxi service offering fixed prices and no surge charges. Choose from various vehicle types, including pet-friendly options. Earn rewards through a loyalty program for frequent travel.

✓Book a car in 2 taps
✓Re-book from history
✓Fixed price bookings
✓No surge pricing
✓On-demand and advance booking
✓Track driver and route
✓Pet-friendly vehicles
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What users say about RoadRunners Gatwick

Reviews of RoadRunners Gatwick, a Business app, are mostly negative. What users like most: easy to book, quick booking process. Top complaints: location picker issues, app hangs frequently. Summarized from real user reviews.

Positive things

  • 👍Easy to book
  • 👍Quick booking process
  • 👍Texts when car arrives
  • 👍Good new app features

Negative things

  • 🐛Location picker issues
  • 🐛App hangs frequently
  • 🐛Authentication code fails
  • 🐛Pick-ups delayed
  • 🐛Charged twice
  • 🐛No refund on cancellation
  • 🐛No support number
  • 🐛Cannot pre-book
  • 🐛Changes payment to cash
  • 🐛Texts cab arrived late
  • 🐛Unsafe app/fraud risk
  • 🐛Cancelled taxi multiple times
  • 🐛App no longer works
  • 🐛Taxis always running late
  • 🐛Don't like new app look
  • 🐛Not user-friendly
  • 🐛Cheaper looking app
  • 🐛Booked taxi arrived early
  • 🐛Driver demanded waiting fee
  • 🐛Unable to sign in
  • 🐛Code not received
  • 🐛Locked out of app
  • 🐛App support non-existent
  • 🐛Late taxi (4th time)
  • 🐛App next to useless
  • 🐛Driver heading wrong way
  • 🐛Costs change from agreed
  • 🐛App displays wrong location
  • 🐛Impossible to reset password
  • 🐛Company took money without fare
  • 🐛Cannot add bank card
  • 🐛Hopeless app design
  • 🐛Doesn't save addresses
  • 🐛Cannot book in advance
  • 🐛Address search doesn't work
  • 🐛Changing prices
  • 🐛Card charged twice
  • 🐛App not working after update
  • 🐛Useless app
  • 🐛Cannot register or sign in
  • 🐛Rubbish app
  • 🐛Lost account details
  • 🐛Validation stage does not work
  • 🐛New update logged out
  • 🐛Doesn't recognise account
  • 🐛Downloaded update doesn't work
  • 🐛Waited for cab, none arrived
  • 🐛Phone number doesn't work
  • 🐛Drivers decline card jobs
  • 🐛Awful service
  • 🐛Reception are useless
  • 🐛Taxi 15 minutes late
  • 🐛No indication taxi booked
  • 🐛No quick cancel option
  • 🐛Old app was better
  • 🐛Estimated arrival times too wide
  • 🐛Car tracker does not work
  • 🐛Defaults to 'no internet'

What's New in RoadRunners Gatwick

38.1.10

October 12, 2026

Bug fixes and optimisations

User reviews

Most RecentHighest RatedLowest Rated

A horrible user experience

This app is terrible. The location picker doesn’t work half the time when booking a ride which makes it very difficult to book, especially if you’re not already at the pickup location (it seems to assume you are). It often just hangs after I book a ride and I end up having to close the app, re open it and request again. I often have to do this multiple times before it actually works. Overall I’ve had a terrible experience and I encourage Roadrunners to seriously rethink this app.
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DDwarde594

East Surrey

Speeding through small villages. Feel unsafe and dangerous driving
ESEast Surrey

Excellent journey

We just had easiest, most pleasant journey home. Could not recomend enough! Thank you!
BABent Andi

Driver

Lovely friendly guy
KKingypk

Authentication

Downloaded app, tried to set my details up, after 10 attempts gave up as authentication code failed to come through 😡😡😡
RRretirement is highly recommend
See 40 more reviews

Developer apps

Priory Cars Surrey
Priory Cars Surrey

by Shuttl Me Limited

✈️ Travel
Free
See developer apps

User experience

🐞

Reported Bugs

30 issues

Location picker not working

Bug

App hangs after booking

Bug

Authentication code not received

Bug

App double charges money

Bug

No refund on cancellation

Bug

App changes default payment

Bug

Texts cab arrived after journey

Bug

Fraudulent activity on credit card

Bug

Cancelled taxi multiple times and charged

Bug

App no longer allows pre-booking or ASAP pickup

Bug

Vendor unavailable or cannot accept bookings

Bug

Taxis running very late

Bug

Unable to sign in after phone upgrade

Bug

Code not received for sign in

Bug

App support non-existent

Bug

App doesn't work after update

Bug

Unable to register or sign in

Bug

Validation stage does not work

Bug

New update logged user out

Bug

Doesn't recognise account

Bug

Downloaded update doesn't work

Bug

No cab arrived after booking

Bug

Phone number for support doesn't work

Bug

Drivers decline card jobs

Bug

Reception is useless

Bug

Taxi 15 minutes late

Bug

No indication if taxi booked

Bug

No quick option to cancel

Bug

Car tracker does not work

Bug

App defaults to 'no internet connection'

Bug
✨

Requested Features

9 requests

Bring back old app version

Feature

Allow future bookings

Feature

Improve address search

Feature

Allow adding bank card

Feature

Save regular addresses

Feature

Improve app design

Feature

Add dark mode

Feature

Improve tracking software

Feature

Wider estimated arrival times

Feature

FAQ

What does the RoadRunners Gatwick app do?

This app provides a premium taxi booking service with fixed pricing and no surge charges. It allows users to book various vehicle types, track their driver's arrival, and earn rewards through a loyalty program.

What are the key features of this taxi app?

Key features include booking a car in just two taps, re-booking from history, fixed price quotations, no surge pricing, on-demand and advance booking options, driver and route tracking, and pet-friendly vehicles.

How much does it cost to use the RoadRunners Gatwick app?

The app itself is free to download and use. You pay for your taxi journeys, which are offered at fixed prices with no surge pricing, ensuring you know your fare in advance.

What types of vehicles are available?

The app offers a range of vehicles to suit different needs, including environmentally friendly cars, Estate Cars, MPVs for small groups, and Minibuses for larger groups. Pet-friendly vehicles are also available.

Can I book airport transfers with this app?

Yes, the app specializes in airport transfers to all major London airports (Heathrow, Gatwick, Stansted, London City, Luton), as well as Southampton and Southend. It offers flight tracking for transfers and allows bookings up to three months in advance.