A horrible user experience
This app is terrible. The location picker doesn’t work half the time when booking a ride which makes it very difficult to book, especially if you’re not already at the pickup location (it seems to assume you are). It often just hangs after I book a ride and I end up having to close the app, re open it and request again. I often have to do this multiple times before it actually works. Overall I’ve had a terrible experience and I encourage Roadrunners to seriously rethink this app.
Show more
East Surrey
Speeding through small villages. Feel unsafe and dangerous driving
Excellent journey
We just had easiest, most pleasant journey home. Could not recomend enough! Thank you!
Driver
Lovely friendly guy
Authentication
Downloaded app, tried to set my details up, after 10 attempts gave up as authentication code failed to come through 😡😡😡
Unreliable
The pick-up’s are delayed when you need to go to the airport.
Take a margin of at least 30 mins
Take a margin of at least 30 mins
NOT FREE - PAYMENT TAKEN £1.02
No where does it mention that payment will be taken!
Charge twice the normal rate - AVOID
Charge twice the normal rate - AVOID
Disappointed
Roadrunners are definitely not reliable. I booked a taxi the night before for 7:40am the next morning because I had a party for my son at 8am. The taxi driver arrived at 8am and took the longest route possible and took 35 minutes when it’s a 15 minute drive. This isn’t the first time either. Communication is terrible too. I would avoid road runners whilst I can
Show more
App double charges money
I do not get back my money if I book a taxi and then cancel it. There is also no support number.
Awful app
Can’t pre book. Only works half the time. Changes your default payment from card to cash. Texts saying cab arrived after you’ve already finished your journey. Awful app!
Horrible
I scheduled a taxi to go to the airport at 4:50am and the taxi didn’t show up. I waited for 10min before I called and no one answered my call. After 45min I finally got an uber (I live in a place a bit far from city center)
Unsafe app - beware of fraud
On creating an account and putting in my credit card details, someone tried to use my credit card to make a purchase. Luckily my credit card company caught it immediately.
Cancelled taxi 5 times and charged my card !
Stay clear of giving them your card details they cancelled on me 5 times and then charged my card and never answer the phone sort it out. Avoid at all costs.
App no longer works
The app has gone from a useful tool for arranging taxis. The app does not allow pre booking. and no longer allows for ASAP pickup. All it ever says is vendor unavailable or cannot accept bookings at this time. When taxis can be booked they are always running very late. I would recommend looking for a different company
Show more
Don’t like the new look app
I really don’t like the new look app. It isn’t as user friendly as the previous version. It’s also cheaper looking. Please bring back the old version.
Its okay but buggy
Its a shame you can’t prebook your taxi which is what I thought I had used the app for until I got a call telling me my taxi was outside but it wasn’t booked until the evening. It just needs some fixing and it could be a good app!
App doesn’t work how it should
Booked a taxi for 9:00pm and it showed up at my door at 8:00pm when I wasn’t ready to leave. The driver then said I had to pay a “waiting fee” which I obviously refused to pay.
Drivers rarely come for the time specified in the booking
Drivers rarely come for the time specified in the booking
Brilliant app - works great
Great new app, lots of great features and can book car really quickly. Can also add my loyalty card details to get a discount which is great.
Unable to sign in
I used this app with no issues for a while but since upgrading my phone, I’m unable to sign in. It asks for your phone number to send a verification code. I never get the code and then it locks me out. Really frustrating
Update, over a month after ‘app support’ said they would look into this and get back to me, absolutely nothing. Still unable to log in or register. Useless and app support is non existent.
Update, over a month after ‘app support’ said they would look into this and get back to me, absolutely nothing. Still unable to log in or register. Useless and app support is non existent.
Show more
Late again, 4th time in a row. Moving to a different company now!
I’ve used this company for a few years. However something has gone wrong there. For the 4th time they have arrived more than 10 minutes later. It’s 12 minutes today, at 4.25 am!! So no excuse, there’s no traffic whatsoever. Last time I will use you!
